AI-Powered cloud contact center solution

ID Cloud is an AI-powered omnichannel contact center platform by Teckinfo Solutions, built to modernize customer engagement with speed, intelligence, and security. It unifies voice, email, chat, WhatsApp, social media, and video into a single. With advanced CTI, ACD, WebRTC voice, and secure RTP, it ensures reliable communication. AI-driven features like agent assist, chatbots, voicebots, auto email responder, transcription, sentiment analysis, and AI-powered QMS automate workflows and elevate quality. Seamless bot-to-agent handover, strong security, flexible deployment options, CRM integrations, and extensive APIs make ID Cloud ideal for startups to enterprises seeking scalable, efficient customer experience transformation.

Industries

Accounting
Apparel-fashion
Banking
Bpo
Commercial-real-estate
Computer-network-security
Computer-software
Consumer-goods
Education-management
E-learning
Financial-services
Fundraising
Government-administration
Health-wellness-fitness
Hospital-health-care
Hospitality
Information-technology-services
Insurance
Legal-services
Leisure-travel
Outsourcing-offshoring
Pharmaceuticals
Real-estate
Telecommunications

Licensing & Deployment

Proprietary
Cloud Hosted
On Premises
Web-based
Android
Windows
Linux

Support

Email
Phone
24x7 Support

Media

ID Cloud Contact Center Software Core Features

Focus of Call Center Feature

Call Logging
Call Recording
Call Scripting
Campaign Management
Conference Calling
Escalation Management
Interactive Voice Response
Manual Dialer
Predictive Dialer
Queue Management
Reporting & Analytics
Voicemail
AI Features

ID Cloud Contact Center Software Pricing

Pricing Type

Contact Vendor

Preferred Currency

INR (₹)

Free Version

Payment Frequency

Monthly Payment
Annual Subscription
Quote Based
One-Time Payment

Vendor pricing page Get Free Trial

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