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AI-Powered cloud contact center solution

ID Cloud is an AI-powered omnichannel contact center platform by Teckinfo Solutions, built to modernize customer engagement with speed, intelligence, and security. It unifies voice, email, chat, WhatsApp, social media, and video into a single. With advanced CTI, ACD, WebRTC voice, and secure RTP, it ensures reliable communication. AI-driven features like agent assist, chatbots, voicebots, auto email responder, transcription, sentiment analysis, and AI-powered QMS automate workflows and elevate quality. Seamless bot-to-agent handover, strong security, flexible deployment options, CRM integrations, and extensive APIs make ID Cloud ideal for startups to enterprises seeking scalable, efficient customer experience transformation.
Teckinfo Solutions Pvt. Ltd.
1995
India
  • Accounting
  • Apparel-fashion
  • Banking
  • Bpo
  • Commercial-real-estate
  • Computer-network-security
  • Computer-software
  • Consumer-goods
  • Education-management
  • E-learning
  • Financial-services
  • Fundraising
  • Government-administration
  • Health-wellness-fitness
  • Hospital-health-care
  • Hospitality
  • Information-technology-services
  • Insurance
  • Legal-services
  • Leisure-travel
  • Outsourcing-offshoring
  • Pharmaceuticals
  • Real-estate
  • Telecommunications
24 Industries
  • English
1 Language
Industries
  • Accounting
  • Apparel-fashion
  • Banking
  • Bpo
  • Commercial-real-estate
  • Computer-network-security
  • Computer-software
  • Consumer-goods
  • Education-management
  • E-learning
  • Financial-services
  • Fundraising
  • Government-administration
  • Health-wellness-fitness
  • Hospital-health-care
  • Hospitality
  • Information-technology-services
  • Insurance
  • Legal-services
  • Leisure-travel
  • Outsourcing-offshoring
  • Pharmaceuticals
  • Real-estate
  • Telecommunications
Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • On Premises
  • Web-based
  • Android
  • Windows
  • Linux
Support
  • Email
  • Phone
  • 24x7 Support

Media

ID Cloud Contact Center Software
ID Cloud Contact Center Software
ID Cloud Contact Center Software
ID Cloud Contact Center Software
ID Cloud Contact Center Software

ID Cloud Contact Center Software Core Features

Focus of Call Center Feature
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Conference Calling
  • Escalation Management
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Reporting & Analytics
  • Voicemail
  • AI Features
Focus of CRM Feature
  • Calendar & Task
  • Contact Management
  • Collaboration Tools
  • Custom Dashboard
  • Email Integration
  • File Management
  • Forecasting & Analytics
  • Lead Management
  • Mobile Access
  • Pipeline Management
  • Reporting
  • Sales Automation
  • Security
  • Workflow Automation
  • AI Features
Focus of Live Chat Feature
  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • File Transfers
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
  • AI Features
Focus of Contact Center Feature
  • Call recording and monitoring
  • Call routing and queuing
  • Integration capabilities
  • Interactive voice response (IVR)
  • Multi-channel communication
  • Omnichannel support
  • Performance tracking
  • Reporting and analytics
  • AI Features
Focus of Artificial Intelligence Feature
  • Chatbot
  • Data Ingestion
  • Decision Making
  • Natural Language Processing
  • Machine Learning
  • Multi-Language
  • Predictive Analytics
  • Speech recognition
  • Virtual Assistant
  • Workflow Automation
  • AI Features
Focus of Help Desk Feature
  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Document Storage
  • Email Integration
  • Escalation
  • Interaction Tracking
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • Response Template
  • SLA
  • Ticketing Management
  • AI Features
Focus of Lead Management Feature
  • Campaign Management
  • Contact Management
  • Email Integration
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Reporting & Analytics
  • Sales Tracking
  • Source Tracking
  • AI Features
Focus of Auto Dialer Feature
  • Call Center Management
  • Call Recording
  • Call Scripting
  • Campaign Control
  • Contact List
  • Lead Management
  • Predictive Dialer
  • Preview Dialer
  • Real Time Reports
  • Scheduled Callbacks
  • AI Features
Focus of Telephony Feature
  • Auto-Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • IVR/Voice Recognition
  • Predictive Dialer
  • Reporting & Analytics
  • Telemarketing Management
  • Voice & Data Integration
  • AI Features
Focus of Customer Engagement Feature
  • Communication Management
  • Community Management
  • Feedback Management
  • Live Chat
  • Reporting/Analytics
  • Video Support
  • AI Features
Focus of Customer Experience Feature
  • Action Management
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Reporting & Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis
  • AI Features
Focus of Text to Speech Feature
  • Accessibility Features
  • Batch Processing
  • Compatibility with Different File Formats
  • Reading Speed
  • Emotional Expression
  • Integration with Applications
  • Language Translation
  • Multi-Language Support
  • Pause and Resume Functionality
  • Real-Time TTS
  • Save and Export Options
  • Text Highlighting
  • User Dictionary and Personalization
  • Voice Customization
  • Voice Licensing and Availability
  • AI Features
Focus of Chatbot Feature
  • AI & Machine Learning Capabilities
  • Analytics and Reporting
  • Compliance and Privacy
  • Customizable Templates
  • Easy Integration
  • Fallback Mechanisms
  • Multi-Channel Support
  • Multilingual Support
  • Natural Language Processing (NLP)
  • Personalization
  • Scalability
  • Security and Privacy
  • AI Features

ID Cloud Contact Center Software Pricing

Pricing Type
  • Contact Vendor
Preferred Currency
  • INR (₹)
Free Version
  • No
Payment Frequency
  • Monthly Payment
  • Annual Subscription
  • Quote Based
  • One-Time Payment
Vendor pricing page Get Free Trial

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