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Cloud Contact Center Software

Zoho Voice provides you with inbound/outbound call options for 100+ countries. With its advanced feature set and in-house infrastructure it has the capacity to cater to businesses of any size be it SMBs or large contact centers. It adds more power to your team with multi-channel support, that includes SMS and Instant Messages(upcoming). It helps you set up queues for inbound calls with multiple call distribution strategies, configure multilevel IVRs, and set up default handlers to manage calls outside operating hours. It also aids your team to manage your live calls with options like transferring, barging, monitoring, recording, and others, with a multifunctional dial-pad called ZDialer. Our robust Power Dialer feature helps you run your call campaigns to a defined set of contacts from your CRM. Get granular insights on agent-wise performance with our all-in-one live dashboard.

Zoho Voice is available on Mobile, web, Desktop and also as a browser extension.
Zoho Corporation
1996
United States
  • Outsourcing-offshoring
  • Telecommunications
2 Industries
  • English
1 Language
Industries
  • Outsourcing-offshoring
  • Telecommunications
Licensing & Deployment
Support
  • Email
  • Chat
  • Phone
  • Weekdays
    Support Days
    • Monday
    • Tuesday
    • Wednesday
    • Thursday
    • Friday
    Support Time
    • 00:00 to 23:45 (PLT)

Zoho Voice Core Features

Focus of VoIP Feature
  • Call Parking
  • Call Recording
  • Call Routing
  • Contact Management
  • Interactive Voice Response
  • Messaging
  • SIP Trunking
Focus of Auto Dialer Feature
  • Call Center Management
  • Call Recording
  • Call Scripting
  • Contact List
  • Preview Dialer
  • Real Time Reports
  • Scheduled Callbacks
Focus of Call Tracking Feature
  • Call Recording
  • Call Routing
  • Caller Identification
  • CRM Integration
  • Real-Time Analytics
Focus of Telephony Feature
  • Auto-Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • IVR/Voice Recognition
  • Predictive Dialer
  • Reporting & Analytics
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP
Focus of Call Center Feature
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Conference Calling
  • Manual Dialer
  • Predictive Dialer
  • Reporting & Analytics
  • Voicemail

Zoho Voice Pricing

Pricing Type
  • Usage Based
Preferred Currency
  • USD ($)
Free Version
  • Yes
Free Trial
  • 15 Days Trial
Payment Frequency
  • Monthly Payment
  • Annual Subscription
Vendor pricing page Download Pricing Document

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