DialLink
The AI Phone System of Choice for SMBs
DialLink is a cloud-based phone system built specifically for SMBs and startups. It combines advanced call handling, AI voice agents, and business messaging into a single, centralized platform, making it easy to manage inbound and outbound communication, improve responsiveness, and consistently project a professional image.
DialLink goes beyond the basics. Its built-in AI automates routine interactions, from answering calls and routing inquiries to generating call summaries and suggested message replies. This helps teams save time, reduce manual effort, and deliver consistent, high-quality customer experiences across channels.
Built for today’s flexible workforce, DialLink supports remote, hybrid, and in-office setups with full BYOD compatibility. Whether on a smartphone, desktop, or desk phone, your team stays connected and productive anywhere. With plug-and-play deployment, no IT expertise is required.
DialLink goes beyond the basics. Its built-in AI automates routine interactions, from answering calls and routing inquiries to generating call summaries and suggested message replies. This helps teams save time, reduce manual effort, and deliver consistent, high-quality customer experiences across channels.
Built for today’s flexible workforce, DialLink supports remote, hybrid, and in-office setups with full BYOD compatibility. Whether on a smartphone, desktop, or desk phone, your team stays connected and productive anywhere. With plug-and-play deployment, no IT expertise is required.
2022
United States
- Construction
- Consumer-services
- Financial-services
- Individual-family-services
- Information-technology-services
- Insurance
- Legal-services
- Real-estate
- English
- German
- Spanish
Industries
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Construction
-
Consumer-services
-
Financial-services
-
Individual-family-services
-
Information-technology-services
-
Insurance
-
Legal-services
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Real-estate
Licensing & Deployment
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Proprietary
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Cloud Hosted
-
Windows
-
Mac
Support
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Email
-
Chat
-
Phone
-
WeekdaysSupport Days
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
Support Time- 09:00 to 17:00 (EST)
Training
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Documentation
Knowledge Base
DialLink Core Features
Focus of VoIP Feature
- Call Recording
- Call Routing
- Contact Management
- Encryption
- Interactive Voice Response
- Messaging
- SIP Trunking
- Unified Communications
- Voice Quality Enhancement
- AI Features
DialLink Pricing
Pricing Type
-
Per User
Preferred Currency
-
USD ($)
Free Version
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No
Payment Frequency
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Monthly Payment
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Annual Subscription
Pricing Description
DialLink offers straightforward pricing with no hidden fees.
Every plan includes:
Unlimited calling and messaging across the US and Canada, plus flexible metered options for enterprise needs.
One-time fees: $19 carrier review & setup.
Messaging fee: $1.50–$3 per month.
Phone numbers: One number per user included, with additional numbers available—$5 for local, $7 for toll-free.
Choose the plan that fits your business and enjoy a 7-day free trial to experience how DialLink can streamline you
Every plan includes:
Unlimited calling and messaging across the US and Canada, plus flexible metered options for enterprise needs.
One-time fees: $19 carrier review & setup.
Messaging fee: $1.50–$3 per month.
Phone numbers: One number per user included, with additional numbers available—$5 for local, $7 for toll-free.
Choose the plan that fits your business and enjoy a 7-day free trial to experience how DialLink can streamline you
Plans & Packages
Essential
$15 Per Month
Features
- Unlimited calling & messaging (US & Canada)
- Porting of phone numbers from other carriers
- High-definition (HD) voice
- Contact management (contact sharing & syncing)
- Call recording
- Call forwarding
- Voicemail & Voicemail transcription
- Ring groups
- Parallel calls
- Caller ID names (CNAMs)
- Auto-receptionists
- Single-level IVR menus
- AI spam call detection
- Message auto-reply
- Integrations thru Zapier
Professional
$25 Per Month
Features
- This plan includes all the features from Essential plan
- Contact enrichment
- Warm transfers
- Multi-level IVR menus
- Group calling
- Call queues
- On-duty status for operators
- Alerts for no on-duty operators
- AI call intelligence (summaries, action items, sentiment analysis, call tagging)
- 5 x AI voice agents
- AI knowledge bases
- AI voice agent integrations
- Salesforce native integration
- MS Teams native integration
- AI-suggested messages
- Open API
Enterprise
$40 Per Month
Features
- This plan includes all the features from Professional plan
- Unlimited AI voice agents
- RCS messaging
- Automated callback
- Service level agreement (SLA)
- HIPAA/BAA compliance (as per request)
- SOC 2 reporting (as per request)
