RingCentral Call Centre
Deployment
Best for
Overview
About RingCentral Call Centre
RingCentral Call Centre, specifically designed for 10+ users, delivers powerful, omnichannel capabilities that let customers decide how they want to engage with you. With its comprehensive feature set, you can resolve issues faster and more effectively and increase customer loyalty. Highlights include advanced skills-based routing; queuing and distribution; agent and supervisor capabilities; analytics and reporting; third-party integrations; and bundled, simplified billing.
At a glance
Software information
Industries served, licensing and the support RingCentral Call Centre provides.
Industries
- Education-management
- Hospital-health-care
- Marketing-advertising
- Retail
Licensing
- Proprietary
- Monthly Payment
- Annual Subscription
- Quote Based
Support
- Live Chat
- Phone
Training
- Webinar
Knowledge Base
- Help Guides
- Video
- Blog
- Webinars
Capabilities
RingCentral Call Centre features
The full feature set, grouped by module.
Call Center Software
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
Contact Center Software
- Call recording and monitoring
- Call routing and queuing
- Integration capabilities
- Interactive voice response (IVR)
- Multi-channel communication
- Omnichannel support
- Reporting and analytics
Plans
RingCentral Call Centre pricing
Media
Screenshots & video
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