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Unite teams, automate busywork, and connect customers to the right person, every time. Simplify coaching, track adherence to best practices, and automatically monitor customer satisfaction. Speed up onboarding, surface immediate answers to customer questions, and close deals more efficiently.
DIALPAD INC
2011
United States
  • Banking
  • Education-management
  • Financial-services
  • Hospital-health-care
  • Information-technology-services
  • Real-estate
6 Industries
  • English
1 Language
Industries
  • Banking
  • Education-management
  • Financial-services
  • Hospital-health-care
  • Information-technology-services
  • Real-estate
Licensing & Deployment
Support
  • Email
  • Phone
  • 24x7 Support
Training
  • Webinar
  • Documentation
Knowledge Base
  • Help Guides
  • Video
  • Blog
  • Infographics

Media

Dialpad

Dialpad Core Features

Focus of VoIP Feature
  • Call Parking
  • Call Recording
  • Call Routing
  • Contact Management
  • Encryption
  • Interactive Voice Response
  • Messaging
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement
Focus of Artificial Intelligence Feature
  • Chatbot
  • Data Ingestion
  • Decision Making
  • Natural Language Processing
  • Multi-Language
  • Speech recognition
  • Virtual Assistant
  • Visual Search
  • Workflow Automation
Focus of Live Chat Feature
  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • File Transfers
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
  • Visitor Tracking
Focus of Call Center Feature
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Conference Calling
  • Escalation Management
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Voicemail
Focus of Meeting Room Booking System Feature
  • Automated Processes
  • Internal Meetings
  • Multi-Location
  • Online Booking
  • Real-Time Availability
  • Third Party Booking
  • Transparency
  • Usage Analytics
  • Utilization Reporting
  • Visitor Management
Focus of Contact Center Feature
  • Call recording and monitoring
  • Call routing and queuing
  • Integration capabilities
  • Interactive voice response (IVR)
  • Multi-channel communication
  • Omnichannel support
  • Performance tracking
  • Reporting and analytics
Focus of Generative AI Feature
  • Community and Collaboration
  • Compliance, Security and Privacy
  • Customization and Control
  • Data Generation
  • Documentation and Support
  • Integration and Deployment
  • Model Training and Development
  • Scalability and Performance
  • Text Generation

Dialpad Pricing

Pricing Type
  • Per User
Preferred Currency
  • USD ($)
Free Version
  • Yes
Free Trial
  • 14 Days Trial
Payment Frequency
  • Monthly Payment
  • Annual Subscription
  • Quote Based
Vendor pricing page
Plans & Packages
Standard
$15 Per Month

Dialpad Reviews

4
Total Reviews
4.2/5
Overall Rating
0
Recent Reviews

What Users Say

Streamlined Team Operations- Smaller teams value from the increased means of communication and work-life balance in a changing world
Laura Samoisette
Laura Samoisette
Useful platform for communicating with patients and colleagues during COVID & beyond
Tyler Sanslow
Tyler Sanslow
Easy to use call & texting without giving out your personal number!
Melissa Hirsch
Melissa Hirsch
In my experience I have found the system very user friendly.
Koren Pilkinton
Koren Pilkinton , 4

Dialpad Reviews

4.2 4 Reviews
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  • Most Recent
  • Rating: high to low
  • Rating: low to high
Write a Review
Laura Samoisette

Streamlined Team Operations- Smaller teams value from the increased means of communication and work-life balance in a changing world

This software is very valuable to our team because it differentiates work calls from personal calls. It also allows for a more efficient flow of work because users are able to have quick chats with fellow users within the office. It is great having a compiled list of my frequent contacts on the desktop. I don't even have to pick up my phone. The one big issue I have is that the voicemail AI scripts are very inaccurate and you can't rely on them or the automatic event making. Improvements to those issues would make the perks of the software top notch.

How long have you used Dialpad?

1 Years

How frequently you use Dialpad?

Daily

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Tyler Sanslow

Useful platform for communicating with patients and colleagues during COVID & beyond

I primarily use Dialpad for teledental- communcating with patients and colleagues. I love that I am able to text with patients, including sending photos and emojis. Dentists use Dialpad to triage emergency calls for patients, do prescreening calls for patient and occasionally talk to other staff members (though I primarily use email to communicate with colleagues unless I want a quicker response).

How long have you used Dialpad?

2 Years

How frequently you use Dialpad?

Daily

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Melissa Hirsch

Easy to use call & texting without giving out your personal number!

Pretty streamlined. I like that theres an app for both your computer and phone. The call recordings are great to listen back/help with training, the texting is SUPER straight forward, and the calling is great as long as you have strong internet connectiong.

How long have you used Dialpad?

5 Years

How frequently you use Dialpad?

Daily

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Koren Pilkinton

In my experience I have found the system very user friendly.

My overall experience has been good however I find that I have not used a lot features because I do not have to time to figure them out.

How long have you used Dialpad?

2 Years

How frequently you use Dialpad?

Daily

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
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