Dixa

5.0 (1 Review)|Write a Review|Claimed profile
Denmark HQFounded 2015

Deployment

Best for

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Overview

About Dixa

Dixa is the new way to deliver effortless and personal customer service. Our software eliminates chaos created by using disconnected systems and unifies the customer experience across all channels including email, chat, messaging, and phone. Dixa is a conversational customer service platform that unifies phone, email, chat, and messaging apps in one easy-to-use dashboard for agents, eliminating the need for ticketing systems and helping brands build stronger bonds with their customers.

Get real-time performance stats, powerful routing capabilities, automation, integrations, and much more. Visit our website or book a demo to see how Dixa can supercharge your agent & customer experience!

At a glance

Software information

Industries served, licensing and the support Dixa provides.

Industries

  • Banking
  • Financial-services
  • Information-services
  • Information-technology-services
  • Retail
  • Transportation-trucking-railroad

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription

Support

  • Email
  • Live Chat
  • Phone
  • 24x7 Support

Training

  • Webinar
  • Documentation

Knowledge Base

  • Help Guides
  • Video
  • Blog
Languages (1)
English

Review analytics

What customers report

5.0
Based on 1 verified review
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money5.0
Integrations4.0

What users like the most

  • It is a very fast, simple and pretty intuitive software.
  • It has very powerful functionality.
  • Affordable and customizable tool.

What users like the least

  • It helps me and my team to serve in a better way.

What users say

Review Analytics of Dixa

Every review is verified through Goodfirms before it's published.

5.01 Verified Review
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money5.0
Integrations4.0
Review Summary
Drawn from 1 verified reviews
It is a very fast, simple and pretty intuitive software.It has very powerful functionality.Affordable and customizable tool.
Detailed Reviews of Dixa
Sort ByWrite a Review
Caesar AustinVerified Review
Posted on Jan 18, 2023

“Dixa is the customer service platform that helps brands to create a great experience for the customer and eliminate bad customer service.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money5.0
Integrations4.0
I have tried many helpdesk tools and this is by far the best software of this type that I’ve come across. And my life has become much easier now with Dixa. This solution offers great features such as call routing, call recording, and voice recognition.

Capabilities

Dixa features

The full feature set, grouped by module.

Help Desk Software

  • Analytics & Reporting
  • Customer Review
  • Dashboards
  • Email Integration
  • Escalation
  • Live Chat
  • Multi-Channel
  • Multilingual
  • SLA
  • Ticketing Management

Call Center Software

  • Call Logging
  • Call Recording
  • Call Scripting
  • Conference Calling
  • Escalation Management
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Reporting & Analytics
  • Voicemail

Plans

Dixa pricing

Price Type
Month
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription
Preferred Currency
USD ($)

Works with

Integrations

Dixa connects with the tools your team already uses.

Media

Screenshots & video