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Make every conversation count.

Dixa is the new way to deliver effortless and personal customer service. Our software eliminates chaos created by using disconnected systems and unifies the customer experience across all channels including email, chat, messaging, and phone. Dixa is a conversational customer service platform that unifies phone, email, chat, and messaging apps in one easy-to-use dashboard for agents, eliminating the need for ticketing systems and helping brands build stronger bonds with their customers. Get real-time performance stats, powerful routing capabilities, automation, integrations, and much more. Visit our website or book a demo to see how Dixa can supercharge your agent & customer experience!

Dixa
2015
Denmark
  • Banking
  • Financial-services
  • Information-services
  • Information-technology-services
  • Retail
  • Transportation-trucking-railroad
6 Industries
  • English
1 Language
Industries
  • Banking
  • Financial-services
  • Information-services
  • Information-technology-services
  • Retail
  • Transportation-trucking-railroad
Licensing & Deployment
Support
  • Email
  • Chat
  • Phone
  • 24x7 Support
Training
  • Webinar
  • Documentation
Knowledge Base
  • Help Guides
  • Video
  • Blog

Dixa Core Features

Focus of Help Desk Feature
  • Analytics & Reporting
  • Customer Review
  • Dashboards
  • Email Integration
  • Escalation
  • Live Chat
  • Multi-Channel
  • Multilingual
  • SLA
  • Ticketing Management
Focus of Call Center Feature
  • Call Logging
  • Call Recording
  • Call Scripting
  • Conference Calling
  • Escalation Management
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Reporting & Analytics
  • Voicemail

Dixa Pricing

Pricing Type
  • Contact Vendor
Preferred Currency
  • USD ($)
Free Version
  • No
Payment Frequency
  • Monthly Payment
  • Annual Subscription
Vendor pricing page Get Free Trial Download Pricing Document

Dixa Reviews

5.0 1 Review
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Caesar Austin

Dixa is the customer service platform that helps brands to create a great experience for the customer and eliminate bad customer service.

I have tried many helpdesk tools and this is by far the best software of this type that I’ve come across. And my life has become much easier now with Dixa. This solution offers great features such as call routing, call recording, and voice recognition.

What was the project name that you have worked with Dixa?

Help Desk Software

How long have you used Dixa?

8 Months

How frequently you use Dixa?

Daily

What do you like the most about Dixa?

It is a very fast, simple and pretty intuitive software.

It has very powerful functionality.

Affordable and customizable tool.

What do you like the least about Dixa?

It helps me and my team to serve in a better way.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Shopify

Switched from

Zoho Desk

Dixa Integration