Overview
Dixa
Dixa is the new way to deliver effortless and personal customer service. Our software eliminates chaos created by using disconnected systems and unifies the customer experience across all channels including email, chat, messaging, and phone. Dixa is a conversational customer service platform that unifies phone, email, chat, and messaging apps in one easy-to-use dashboard for agents, eliminating the need for ticketing systems and helping brands build stronger bonds with their customers. Get real-time performance stats, powerful routing capabilities, automation, integrations, and much more. Visit our website or book a demo to see how Dixa can supercharge your agent & customer experience!

Media
Dixa
Dixa
Core Features
Help Desk Features
  • Analytics & Reporting
  • Customer Review
  • Dashboards
  • Email Integration
  • Escalation
  • Live Chat
  • Multi-Channel
  • Multilingual
  • SLA
  • Ticketing Management
Customer Engagement Features
  • Communication Management
  • Feedback Management
  • Live Chat
  • Reporting/Analytics
  • Self Services
Customer Experience Features
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Operations Management
  • Survey/Poll Management
Call Center Features
  • Call Logging
  • Call Recording
  • Call Scripting
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Reporting & Analytics
Pricing
Pricing Type
Contact Vendor
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription
Customer Reviews
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Licensing & Deployment
  • Cloud Hosted
  • Web-based
  • Windows
  • Mac
Support
  • Chat
  • Phone
Knowledge Base
  • Help Guides
  • Blogs
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