XCALLY

The Omnichannel Contact Center Software

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Innovative solutions, shared values, extraordinary support in more than 60 country around the world. At XCALLY, we're more than a cutting-edge technology: we're about human-centric innovation. Our commitment to excellence in Customer Experience is evident in our groundbreaking solutions, a culture rooted in the common good and exceptional support services. We invite partners who share our vision to grow alongside us, offering guidance, assistance, and unwavering support. We prioritize quality and reliability, meticulously tending to every detail to provide comprehensive solutions backed by certified products, crafted from the skills and expertise of our esteemed partners. Together, let's create a new er
Xenialab
2017
Italy
7 Industries
1 Language
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LICENSING & DEPLOYMENT

  • Proprietary
  • Cloud Hosted
  • On Premises
  • Web-based

SUPPORT

  • Email
  • Phone
  • 24x7 Support

Training

  • Webinar
  • Documentation

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Webinars
  • Case Studies
  • On-Site Training

XCALLY Core Features

Call Center

  • Call Logging
  • Call Recording
  • Call Scripting
  • Conference Calling
  • Escalation Management
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Voicemail

Live Chat

  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • File Transfers
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
  • Visitor Tracking

VoIP

  • Call Parking
  • Call Recording
  • Call Routing
  • Contact Management
  • Encryption
  • Interactive Voice Response
  • Messaging
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement

IVR

  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Messaging
  • Phone Key Input
  • Survey Manangement
  • Text to Speech
  • Voice Customization
  • Voice Mail

Predictive Dialer

  • Call Monitoring
  • Call Recording
  • Call Scheduling
  • Call Transfer
  • Campaign Management
  • Lead Management
  • List Management
  • Reports
  • Scripts & Surveys
  • Voicemail Detection

XCALLY Pricing

Pricing Type

  • Contact Vendor

Preferred Currency

  • USD ($)

Free Version

  • No

Payment Frequency

  • Monthly Payment
  • Annual Subscription
  • One-Time Payment

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