The Omnichannel Contact Center Software

Innovative solutions, shared values, extraordinary support in more than 60 country around the world. At XCALLY, we're more than a cutting-edge technology: we're about human-centric innovation. Our commitment to excellence in Customer Experience is evident in our groundbreaking solutions, a culture rooted in the common good and exceptional support services. We invite partners who share our vision to grow alongside us, offering guidance, assistance, and unwavering support. We prioritize quality and reliability, meticulously tending to every detail to provide comprehensive solutions backed by certified products, crafted from the skills and expertise of our esteemed partners.
2017
Italy
7 Industries
1 Language
Industries
  • Apparel-fashion
  • Banking
  • Consumer-services
  • Financial-services
  • Marketing-advertising
  • Retail
  • Telecommunications
Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • On Premises
  • Web-based
Support
  • Email
  • Phone
  • 24x7 Support
Training
  • Webinar
  • Documentation
Knowledge Base
  • Help Guides
  • Video
  • Blog
  • Webinars
  • Case Studies
  • On-Site Training

Media

XCALLY

XCALLY Core Features

Focus of Call Center Feature
  • Call Logging
  • Call Recording
  • Call Scripting
  • Conference Calling
  • Escalation Management
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Voicemail
Focus of Live Chat Feature
  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • File Transfers
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
  • Visitor Tracking
Focus of VoIP Feature
  • Call Parking
  • Call Recording
  • Call Routing
  • Contact Management
  • Encryption
  • Interactive Voice Response
  • Messaging
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement
Focus of Predictive Dialer Feature
  • Call Monitoring
  • Call Recording
  • Call Scheduling
  • Call Transfer
  • Campaign Management
  • Lead Management
  • List Management
  • Reports
  • Scripts & Surveys
  • Voicemail Detection
Focus of Contact Center Feature
  • Call recording and monitoring
  • Call routing and queuing
  • Integration capabilities
  • Interactive voice response (IVR)
  • Multi-channel communication
  • Omnichannel support
  • Performance tracking
  • Reporting and analytics

XCALLY Pricing

Pricing Type
  • Contact Vendor
Preferred Currency
  • USD ($)
Free Version
  • No
Payment Frequency
  • Monthly Payment
  • Annual Subscription
  • One-Time Payment

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