Overview
Twilio
Twilio powers personalized interactions and trusted global communications to connect you with customers. Create the exact solution you need to engage customers at every step of their journey. Twilio is a single platform with flexible APIs for any channel, built-in intelligence, and global infrastructure to support you at scale. Connect with customers on their preferred channels—anywhere in the world. Quickly integrate powerful APIs to start building solutions for SMS and WhatsApp messaging, voice, video, and email. Provide service so convenient and proactive, your customers will think you can read minds. Contextual data, flexible workflows, and seamless cross-channel communications empower your teams to engage people in powerful new ways. Go beyond basic automation to build personal relationships with billions of global consumers. Leverage your existing data to create individual journeys and deliver 1:1 messages that customers care about.
Media
Core Features
Customer Engagement Features
  • Communication Management
  • Content Creation
  • Live Chat
  • Reporting/Analytics
  • Self Services
  • Video Support
Call Center Features
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Conference Calling
  • Escalation Management
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Operations Management
  • Voicemail
SMS Marketing Features
  • Configurable Auto Reply
  • Contact Management
  • Drip Campaigns
  • Mass Texting
  • Message Personalization
  • MMS
  • Mobile Coupons
  • Mobile Keywords
  • Repeating Messages
  • Reporting & Analytics
  • Scheduled Messaging
  • Two-Way Messaging
VoIP Features
  • Call Parking
  • Call Recording
  • Call Routing
  • Contact Management
  • Encryption
  • Interactive Voice Response
  • Messaging
  • SIP Trunking
  • Unified Communications
IVR Features
  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Messaging
  • Phone Key Input
  • Survey Manangement
  • Text to Speech
  • Voice Customization
  • Voice Mail
Pricing
Pricing Type
Contact Vendor
Free Version
No
Payment Frequency
Quote Based
Vendor pricing page
30 Days Trial
Customer Reviews
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Licensing & Deployment
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux
Support
  • Phone
Knowledge Base
  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • Infographics
  • Case Studies
  • Whitepapers