Overview

About VICIdial

VICIdial is an enterprise-class, open-source, contact center suite in use by many large call centers around the world. VICIdial has a full-featured predictive dialer. It can also function as an ACD for inbound calls, or closer calls coming from VICIdial outbound fronter agents as well as emails and website chat messages coming in from customers.

At a glance

Software information

Industries served, licensing and the support VICIdial provides.

Industries

Banking
Financial-services
Insurance
Retail
Telecommunications

Licensing

Proprietary

Support

Email
Phone
24x7 Support

Training

Webinar
Documentation

Knowledge Base

Help Guides
Video
Blog
Case Studies

Languages (1)

English

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Capabilities

VICIdial features

The full feature set, grouped by module.

Call Center Software

Call Logging
Call Recording
Call Scripting
Campaign Management
Conference Calling
Interactive Voice Response
Manual Dialer
Predictive Dialer
Queue Management
Voicemail

Call Tracking Software

Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
Intuitive Dashboard

Auto Dialer Software

Call Center Management
Call Recording
Call Scripting
Campaign Control
Contact List
Lead Management
Predictive Dialer
Preview Dialer
Real Time Reports
Scheduled Callbacks

Contact Center Software

Call recording and monitoring
Call routing and queuing
Integration capabilities
Interactive voice response (IVR)
Multi-channel communication
Omnichannel support
Performance tracking
Reporting and analytics

Plans

VICIdial pricing

Free Version

Get Free Trial Vendor pricing page

Media

Screenshots & video

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