ETS

Occam’s ETS Discovery tool allows mid-sized organizations to increase the accuracy of their contact center testing, to decrease costs and to foster continued innovation by automating the discovery of IVR applications to ensure the highest levels of performance and provide the best possible user experience. The ETS IVR Discovery tool automatically traverses an entire IVR system to enable users to benchmark existing systems and make sure everything is configured and operating as expected.

Armed with accurate information on the current configuration, teams and departments can work together to drive improvements and deliver updates to the IVR.