CenturionCARES

The enhanced communication features of a CenturionCARES IVR can help your business deliver the kind of superior experience your customers' demand 24 hours a day, 365 days a year. A well-designed IVR system gives callers access to information they need quickly, especially when extended hold time is not convenient or live agent service is unavailable. Using easy to follow, self-service menu options, callers may retrieve account balance information, find out business operating hours, report power outages, or make payment arrangements, among many options. The strategic advantage IVR provides is to automate routine, repetitive tasks that would otherwise require the time and effort of trained and skilled employees. IVR Outbound Notifications have proven to be an effective tool for reducing costs, man hours, and frustration.