Newfies-Dialer

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Spain HQFounded 2009

Deployment

Web-basedWindowsMacLinux

Best for

MediumLarge

Overview

About Newfies-Dialer

Newfies-Dialer is a predictive and auto-dialer designed for call centers and telecoms companies that want to provide branded services to their customers. Newfies-Dialer is Multi-Tenant, has billing, uses your own VoIP telco and can be white-labelled. There is no minimum contract duration. Auto-dialers and Predictive Dialers increase agent productivity by reducing time spent dialling and waiting for the call to connect. Industry figures suggest that predictive dialling can increase agent's time on the phone from 15 minutes in the hour to above 45 minutes in the hour.

Newfies-Dialer includes:- - Interactive Outbound IVR - Predictive Dialer - Press-1 Campaigns - Voice Broadcasting - Phone Surveys - Voicemail Detection - Inbound Calling - Agent Interface - Outbound SMS campaigns Newfies-Dialer is used extensively in the following industries:- - Political Campaigning - Debt Collection
- Appointment reminders - Marketing - Lead Generation

At a glance

Software information

Industries served, licensing and the support Newfies-Dialer provides.

Industries

  • Marketing-advertising
  • Market-research
  • Telecommunications

Licensing

  • Proprietary
  • Monthly Payment
  • Free trial

Support

  • Email
  • Live Chat
  • Phone
  • Support daysMondayTuesdayWednesdayThursdayFridaySaturdaySupport time09:00 to 21:30 (ECT)

Training

  • Webinar

Knowledge Base

Languages (7)
ChineseDanishEnglishFrenchJapanesePortugueseSpanish
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Capabilities

Newfies-Dialer features

The full feature set, grouped by module.

Call Center Software

  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Conference Calling
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management

Auto Dialer Software

  • Call Center Management
  • Call Recording
  • Call Scripting
  • Contact List
  • Lead Management
  • Predictive Dialer
  • Real Time Reports
  • Scheduled Callbacks

Predictive Dialer Software

  • Call Monitoring
  • Call Recording
  • Call Transfer
  • Campaign Management
  • Lead Management
  • List Management
  • Scripts & Surveys
  • Voicemail Detection

Plans

Newfies-Dialer pricing

Free Version
No
Payment Frequency
Monthly Payment
Preferred Currency
USD ($)
Free Trial
7 Days
Pricing starts at $299USD per month with larger capacity systems up to 10,000 channels costing more. Customers use their own VoIP telecoms carrier and pay them for any calls they make, so Newfies-Dialer can be used anywhere worldwide. Provisioning is usually within one working day of payment.

Media

Screenshots & video