Best Customer Experience Software

Kustomer is the customer service CRM platform helping contact centers and businesses reimagine service and support in today’s customer-first world. Kustomer enables personalized, efficient and effortless customer and agent experiences by delivering unprecedented views of a customer's history, facilitating continuous omnichannel conversations and using intelligence to automate repetitive tasks an ... read more about Kustomer

3CLogic is a leading cloud contact center platform modernizing enterprise communications with their employees and customers. Built on Amazon Web Services (AWS), the pure or hybrid cloud solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Salesforce, and SugarCRM. ... read more about 3C Logic

Technology will always be evolving, but engagement is timeless. Engaged customers generate more revenue and often become your advocates. At Right On Interactive, we’ve seen profitable growth sustained when marketers view engagement as a journey, not just a campaign. So we’ve designed our software to automate the concept of Customer Lifecycle Marketing, providing visibility into who is the best ... read more about Customer Lifecycle Marketing

GatherUp is a customer experience and online review engine that enables insights, empowers marketing and converts customers. Gather customer feedback and reviews into one place to drive sales up for your business. Our mission is to help every business gather real-time customer feedback though quick and easy interactions. We believe that listening is a business superpower, so we work to create valu ... read more about GatherUp

Reputation.com delivers the category-leading Online Reputation Management platform for large, multi-location enterprises. We help companies monitor and improve online ratings and reviews, improve customer experience, and drive traffic, visits and revenue. ... read more about Reputation.com

ReviewTrackers is the award-winning customer feedback software that helps businesses transform the customer experience. The platform collects review data from 150+ review sites to surface customer insights that enable brands to listen, comprehend and make data-driven decisions about what their customers truly need or want. ... read more about ReviewTrackers

The SmartKarrot platform drives product and customer success through better user engagement and retention. SmartKarrot combines product insights and personalization engine with rich notifications, pulse feedback and referral management to provide an actionable mapping across the user journey. SmartKarrot is actively helping businesses across industries (patient engagement, employee engagement, con ... read more about SmartKarrot

Chekkit Review Management helps local businesses get hundreds of reviews on Google, Facebook, RateMDs, and many more. The Chekkit platform makes it easy to ask your customers for a review, track your reviews, respond to reviews and monitor your competitors. Request a free demo for your business. We are a small business, out to help other local small businesses. Chekkits software includes: • Revi ... read more about Chekkit Reviews

Customer Alliance is a 360 reputation management software tailored for the hospitality industry that facilitates the analysis and collection of reviews through a personalized automatic guest survey. It increases the visibility of hospitality businesses by embedding the reviews on their own website and by collecting reviews across all important hospitality search engines. The increased visibility t ... read more about Customer Alliance

eGain Solve is the industry’s leading omnichannel customer engagement software suite. Rated #1 by analysts and trusted by some of the biggest brands in the world, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. With it, you can sell smarter, serve better, and know more. ... read more about eGain Solve

Nuvi provides real-time solutions for enterprise brands to lead rather than react in social and across the web. Nuvi enables organizations the power to own their conversations through industry-leading enterprise solutions for full lifecycle marketing across every content touchpoints - from listening and sentiment to planning, development, production, and distribution through monitoring and analysi ... read more about NUVI

A Social Listening and Analytics tool with power of 4 products in one.. One tool for everything you need as a brand. Konnect Insights is used by Marketers, Customer Care, Top Management, Analysts, CEO. Take data driven decisions with an integrated suite - Listening + Analytics + Publishing + ORM / Social CRM. Easy-to-use, great coverage from 100s of millions of sources, beautiful dashboards, real ... read more about Konnect Insights

Clarabridge helps hundreds of the world's leading brands understand and improve their customer experience. Using advanced text analytics, Clarabridge transforms survey, social, voice and all other forms of customer feedback into intelligence used to empower confident, decisive action across the business. The result: happier customers. With customer feedback trends, correlation, and root cause anal ... read more about Clarabridge

Built for service businesses (B2C), SaaS, & agencies. NiceJob is the easiest way to get more great reviews and build a great reputation. NiceJob automates your social media marketing using your great customer reviews and photos. And we help you improve your search engine results, website traffic, and sales by publishing your reviews and photos to your website. ... read more about NiceJob

MomentFeed uniquely manages and automates each of the local-mobile search triggers - consistent and accurate location data management, local social media engagement, and reputation/review management - via its Unified Platform, and helps multi-location brands influence their Proximity Search Optimization (PSO) to make them more visible across all local discovery channels, ultimately leading to more ... read more about MomentFeed

Hotjar equips product teams with Product Experience Insights, showing them how users behave and what they feel strongly about, so those teams can deliver real value. Discover product opportunities, consolidate qual and quant, and communicate user needs. Our team works on the compelling challenges that come with large-scale web traffic and analytics, on a product that has a real impact on the thous ... read more about Hotjar

Kizen helps companies grow faster and work smarter by leveraging cutting-edge technologies like intelligent automation, digital assistants, big data, and AI. Our next-gen software platform with Zoe, the world’s smartest digital business assistant, supercharges productivity and accelerates profitable growth for marketing, sales and experience teams across the globe, enabling seamless personalizat ... read more about Kizen

Quantum Metric is the Digital Experience Intelligence platform, driving unparalleled visibility into every customer interaction across all devices and delivering faster data-driven decisions. Performance and security are the foundation of Quantum Metric, enabling customers to gain real-time user insights securely and at scale. ... read more about Quantum Metric

Customer experience analytics platform that helps businesses of all sizes track visitors' browsing behavior, attributes and more using advanced filtering, segmentation, heat maps and other tools. ... read more about Clicktale

Pobuca offers Customer Experience and Loyalty to brands and retailers. Pobuca Experience Cloud helps you measure, design and improve Customer Experience (CX) to increase customer satisfaction, loyalty and advocacy. ... read more about Pobuca

FullStory offers digital experience analytics, on-the-fly conversion funnels, advanced search capabilities, video-like replay of real user sessions, and robust debugging and developer tools—all while integrating with leading software-as-a-service (SaaS) products. ... read more about FullStory

C-Zentrix, the fastest growing customer experience solution, brings to you the most comprehensive solution for multi-touch contact centres offered on premise, on cloud or hybrid. With all the touch points – voice, chat, email, SMS, social, bot integrated over C-Zentrix omnichannel, you can offer an uninterrupted customer service to your end users and above all provide them a superior Customer Ex ... read more about C-Zentrix

AKIO is a company that provides customer experience software platforms. It proposes cross-channel solutions that help you with customer engagement management, voice of the customer analysis and brand reputation monitoring. Akio proposes Akio.CX, a unified customer relations platform - with all channels including voice, emails, chat, social media,... - combined with a complete listening and analyti ... read more about Akio.CX

Ameyo Engage is a Cloud-based Call Center Software that allows a business to take control of their operations by deploying faster changes to Customer Interaction Initiatives and engaging employees, which results in Better Customer Experience, increased Sales & Collections, and ultimately acquire loyal Customers & create happy Employees. ... read more about Ameyo Engage

Scale your sales not your ads budget. Convert more of your visitors into buyers with Dashly sales tools — trigger pop-ups, emails and live chat. Automate your workflow to deliver even better customer support ... read more about Dashly

With experts you trust, NGDATA helps brands accelerate digital transformation through proven customer engagement best practices across industries coupled with our suite of enterprise technologies. All delivered end-to-end through a global professional services team. ... read more about NGDATA

Keep your customers engaged by delivering a one-stop digital experience. Moxtra powers one-stop customer portals, providing a private communication hub, for all of your external and internal users - under your brand. It delivers a continuous connected experience with an all-in-one suite of collaborative services. Moxtra's Platform can power your branded OneStop Portal as a standalone web and mobil ... read more about Moxtra

A platform that can flawlessly integrate into social media profiles with just a click of the button. Locobuzz helps you to keep track of your social media in real-time using smart AI and automation technology. Build unbreakable bonds with your customers by always staying connected with them on any social media platform. Bring in more leads and nurture them into customers without driving them away. ... read more about Locobuzz

Founded on the premise of consumers helping each other, we built a company elevating consumer opinions. More than a decade later, we’re even bigger consumer champions and helping brands leverage their feedback for everyone to win. PowerReviews is a conversion-first UGC vendor obsessed with helping brands and retailers grow their businesses. PowerReviews enables these organizations to generate be ... read more about PowerReviews