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Auto-trigger customer-saving workflows and provide insights on where you need to improve.

Brightback helps save and retain customers, automatically triggers customer-saving workflows, and provides insights on where you need to improve. Maximize your efforts on high-value accounts with automated customer profiling. Target customers with personalized offers by segment, LTV, tenure, usage, and more.




Brightback
Licensing & Deployment
  • Cloud Hosted
  • Web-based
Knowledge Base
  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • Case Studies

Brightback Core Features

Focus of Customer Success Feature
  • Account Management
  • Alert/Notification
  • Communication Management
  • Customer Engagement
  • Revenue Management
Focus of Customer Experience Feature
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Multi-Channel Data Collection
  • Operations Management
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis

Brightback Pricing

Pricing Type
  • Flat Rate
Free Version
  • No
Payment Frequency
  • Quote Based
Vendor pricing page
Plans & Packages
Standard
$1000 Per Month

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