Best Customer Experience Software

Founded on the premise of consumers helping each other, we built a company elevating consumer opinions. More than a decade later, we’re even bigger consumer champions and helping brands leverage their feedback for everyone to win. PowerReviews is a conversion-first UGC vendor obsessed with helping brands and retailers grow their businesses. PowerReviews enables these organizations to generate be ... read more about PowerReviews

AreTheyHappy is the easiest to use software for restaurant and hospitality businesses to manage online brand reputation. We empower your brand's customer experience online by bringing unlimited data streams in one place. Restaurant and hospitality brands now have their own command centre to monitor performance and growth from a location to a brand level, track NPS, customer sentiment, choice d ... read more about AreTheyHappy

Create custom review apps to spawn feedback from customers before they leave your store. Manage and quickly respond to reviews from all the top review websites in one dashboard. Get your reviews emailed to you in real-time as they get posted to the top review websites. Monitor the feedback and reviews your competitors are getting from customers. ... read more about Review Loops

The story of WizVille began in 2012. Timothée de Laitre, co-founder of the company was asked to take part in AFNOR’s work on the creation of a standard relating to the reliability of online customer reviews. Inspired by this experience which highlighted the power of customer feedback for retailers AND consumers alike, he was convinced that tomorrow’s winners would be those who are able to eff ... read more about WizVille

SurveyLegend is the next generation of online surveys engaging, platform-independent & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Now you can create great-looking surveys on your PC or tablet, customize the look of your survey however you like, & display collected data with eye-catching & insightful graphics. Creating questionnaire ... read more about SurveyLegend

Guestmeter is a cloud-based SaaS guest feedback management software sold on a monthly subscription basis to hospitality companies. It helps hospitality industry professionals capturing guest feedback by sending guest satisfaction surveys via international SMS, E-mail or printable QR Cards at the point of experience. Guestmeter also identifies happy and unhappy guests before they published negative ... read more about Guestmeter

Customer acquisition platform that helps small to large-sized firms with campaign creation, performance analysis and content marketing. Cloud-based customer acquisition tool that helps retailers with campaign management, lead tracking and email marketing. Pleasepoint helps you multiply the sales of your online commerce by personalizing the acquisition and loyalty campaigns with the leading custome ... read more about Pleasepoint

Discuss.io helps market researchers stay on track during interviews and streamline the work that follows. Features include moderation; public, private and back room chat; interactive stimuli, screen sharing and whiteboards; searchable transcriptions; team management; translator capability; respondent management tools, (recruiting, incentive management, etc); and powerful flagging & tagging. Easily ... read more about Discuss.io

DocEngage software is pioneered in home health since 2014 with enormous capacity to enable HomeCare services of hospital or individual organization with efficient, strongly coupled process & workflow. A suite of products to manage care delivery for hospitals, diagnostic centres, and clinics. We help providers to manage marketing/sales, operation, clinical workflow and, patient engagement. We make ... read more about DocEngage Home Health

Capture feedback at any physical or digital touchpoint and let our state-of-the-art algorithms find the hidden pain points for you. All discoveries are neatly summarised and presented back as prioritised to-do lists. Smart alerts tell you when something needs your immediate attention, while timely reports keep you on top of pain points you need to outsmart the competition. ... read more about OMBEA Insights

Algolia is the leading Search and discovery API for websites and mobile apps. We help the most innovative companies across e-commerce, media and SaaS industries create powerful, relevant and scalable discovery experiences for their users. Algolia is an enterprise search software and lighthouse for your information sea. Combining blazing-fast speed with AI-powered personalization and predictive ins ... read more about Algolia Search

Improving experiences is why InMoment exists. XI is how we do it. Businesses know they need to compete on experience, and yet, most are not moving the needle. Customer scores go up, but revenue goes down. Why? The use of old, tired techniques like feedback collection and monitoring applications can focus your attention on the wrong things. We built InMoment to change all of that. We’re ushering ... read more about InMoment

Five9 outbound allows organizations to make outbound calls to identified lists of contacts in a predictable and efficient manner. The Five9 Predictive Dialer dramatically increases the number of live connections for your agents. With a predictive mathematical algorithm, Five9 does the hard work of getting a live person on the phone. This saves time for agents from listening to unanswered calls or ... read more about Five9

CallMiner Eureka makes it possible to analyze 100% of customer conversations and turn those insights into transformational business change. No other platform delivers the tools and capabilities to drive enterprise-wide value. With our years of industry leadership and over 2 billion hours of conversations mined, we are able to deliver exceptional value to customers by delivering highly effective, u ... read more about CallMiner Eureka

CredSpark transforms your content into personalized experiences that generate unique data, deepen relationships, increase audience engagement, and drive growth for your organization. ... read more about CredSpark

Khoros Communities gives you a branded, interactive platform to transform search, evaluation, purchase, and support interactions into connected learning experiences. Power your community and increase your team’s efficiency. Use our Slack integration to never miss a chance to connect with your community. Real-time analytics, advanced moderation tools, and robust content management foster more pro ... read more about Khoros

The world is changing fast, and so are your customers. You need an agile CX solution that lets you deliver great experiences to meet the changing needs of your customers. Collecting customer feedback shouldn’t be complicated. Our easy-to-use solution measures the voice of your customer so you can take action and provide an exceptional experience. ... read more about GetFeedback

Centercode is a cloud-based customer validation solution that helps businesses manage processes for capturing client feedback using alpha, beta and delta tests. Key features include product reviews, content management, discussions/forums, crowdsourcing, customer segmentation and data export. ... read more about Centercode

Panviva is a cloud knowledge management system that empowers your employees to provide top quality customer service. Panviva captures information from wherever it is stored in your organization, optimizes it for better understanding and delivers it to any employee, anywhere. It eliminates the need to search endlessly for critical process information. Panviva delivers it right to your employees at ... read more about Panviva

SnapCall is the Virtual Sales tool that helps convert web-traffic into buyers. Implementing SnapCall into your online sales will enable Voice, Video, Screen sharing directly in the live chat with the customer. SnapCall helps companies move into a new era of virtual sales and continuing geographical sales expansion by keeping conversions, customer engagement and satisfaction at the same level or ev ... read more about SnapCall

Technology has allowed most industries to improve communication with their end-users by offering tools from informational but not intrusive to promotional and highly intrusive. It’s evident that reaching end-users by combining different channels results in a much higher ROI than using a single channel. Strategies that use emails, SMS, Landing Pages, calls. ... read more about Go4Clients

ChurnZero is Customer Success software for growing SaaS and subscription businesses. Our platform is uniquely designed to integrate with CRM systems and tightly into an application or service. In doing so, ChurnZero (1) helps businesses understand how their customers use their product, (2) assesses their health and their likelihood to renew, and (3) gives the business the means to automate and per ... read more about ChurnZero

Totango is a Customer Success Platform that drives action and focuses for teams and predictable results for management. Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to r ... read more about TOTANGO

Customers no longer need to leave the page to get smart, instant answers to their questions. AnswerDash AI predicts user needs and presents Q&A that is contextual to the webpage or personalized to the user. Now your customers can get instant answers without submitting a ticket or starting a live chat. What makes AnswerDash predictive self-service better than the rest? The predictive bit is our sec ... read more about AnswerDash

Health scores and tailored insights help your team to cultivate and maintain high-precision customer relationships. A unified view of CRM, Support, Billing, Email, Marketing, Usage, and Outcome Data. Manage the entire customer lifecycle across your organization. Close the loop with reporting and analytics about customers, teams, processes, and products. Amity provides the world’s most powerful C ... read more about Amity

Kilterly is a startup SaaS company that provides customer success software to companies of all shapes and sizes. Our mission is to provide insights that empower companies to upsell while building and maintaining a healthy customer success strategy. Aside from best in class customer service, your Kilterly subscription includes Unlimited onboarding & retention campaigns, Unlimited surveys including ... read more about Kilterly

Salesmachine empowers your sales and success teams with actionable product usage insights and automation to grow your business. Salesmachine identifies risks and opportunities based on product usage and customer data to help your customer success team engage with your customers at the right time. Your sales team waste time on unqualified leads. Salesmachine allows you to focus on the best trials b ... read more about Salesmachine

WalkMe's product super-imposes an interactive and flexible layer containing step-by-step balloon hints, which are attached to different User Interface (UI) elements, that appear in a sequential manner according to the users' actions. WalkMe's Walk-Thru’s are automatically overlaid on the UI itself, adapting themselves to changing layouts and element positions, and do not require any agent, playe ... read more about WalkMe

Brightback helps save and retain customers, automatically triggers customer-saving workflows, and provides insights on where you need to improve. Maximize your efforts on high-value accounts with automated customer profiling. Target customers with personalized offers by segment, LTV, tenure, usage, and more. ... read more about Brightback