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CallMiner Eureka makes it possible to analyze 100% of customer conversations and turn those insights into transformational business change. No other platform delivers the tools and capabilities to drive enterprise-wide value. With our years of industry leadership and over 2 billion hours of conversations mined, we are able to deliver exceptional value to customers by delivering highly effective, usable, and scalable speech analytics solutions. CallMiner Eureka analyzes every voice and text-based interaction at the deepest levels, interpreting nuance and identifying patterns and traits that shed light on new areas of opportunity. Automated performance scoring, emotion metrics, and AI-driven topic discovery compels action and improvement within and beyond the contact center.
- Banking
- Financial-services
- Information-services
- Information-technology-services
- Retail
- Wholesale
- English
Screenshot & Video
LICENSING & DEPLOYMENT
- Proprietary
- Cloud Hosted
SUPPORT
- Email
- Phone
- 24x7 Support
Training
- Webinar
- Documentation
Knowledge Base
- Help Guides
- Video
- Blog
- Webinars
- Case Studies
- Whitepapers
CallMiner Eureka Core Features
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Conference Calling
- Escalation Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Reporting & Analytics
- Voicemail
- Action Management
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Reporting & Analytics
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
- Trend Analysis
- Automated Scheduling
- Calendar Management
- Employee Database
- Feedback Management
- Performance Management
- Reporting & Dashboard
- Resource Management
- Shift Swapping
- Time Tracking
- Alerts/Notifications
- Customer Trainings
- Live Broadcasting
- Live Chat
- Multi-Hosts
- On-Demand Webinars
- Reporting & Analytics
- Screen Sharing
CallMiner Eureka Pricing
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
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No
Payment Frequency
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Quote Based
CallMiner Eureka Reviews
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