CallMiner Eureka

Understand your customers. Unlock business value.
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CallMiner Eureka Overview

CallMiner
CallMiner Eureka makes it possible to analyze 100% of customer conversations and turn those insights into transformational business change. No other platform delivers the tools and capabilities to drive enterprise-wide value. With our years of industry leadership and over 2 billion hours of conversations mined, we are able to deliver exceptional value to customers by delivering highly effective, usable, and scalable speech analytics solutions. CallMiner Eureka analyzes every voice and text-based interaction at the deepest levels, interpreting nuance and identifying patterns and traits that shed light on new areas of opportunity. Automated performance scoring, emotion metrics, and AI-driven topic discovery compels action and improvement within and beyond the contact center.
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CallMiner Eureka Core Features

Call Center Features
  • Campaign Management
  • Conference Calling
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Voicemail
Customer Experience Features
  • Action Management
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Operations Management
  • Sentiment Analysis
  • Text Analysis
  • Trend Analysis

CallMiner Eureka Pricing

Pricing Type
Contact Vendor
Free Version
No
Payment Frequency
Quote Based
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Licensing & Deployment
  • Cloud Hosted
  • iPhone/iPad
  • Android
  • Windows
Support
  • Chat
  • Phone
Knowledge Base
  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • Case Studies
  • Whitepapers
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