Visit website

Understand your customers. Unlock business value.

CallMiner Eureka makes it possible to analyze 100% of customer conversations and turn those insights into transformational business change. No other platform delivers the tools and capabilities to drive enterprise-wide value. With our years of industry leadership and over 2 billion hours of conversations mined, we are able to deliver exceptional value to customers by delivering highly effective, usable, and scalable speech analytics solutions. CallMiner Eureka analyzes every voice and text-based interaction at the deepest levels, interpreting nuance and identifying patterns and traits that shed light on new areas of opportunity. Automated performance scoring, emotion metrics, and AI-driven topic discovery compels action and improvement within and beyond the contact center.
CallMiner
2002
United States
  • Banking
  • Financial-services
  • Information-services
  • Information-technology-services
  • Retail
  • Wholesale
6 Industries
  • English
1 Language
Industries
  • Banking
  • Financial-services
  • Information-services
  • Information-technology-services
  • Retail
  • Wholesale
Licensing & Deployment
Support
  • Email
  • Phone
  • 24x7 Support
Training
  • Webinar
  • Documentation
Knowledge Base
  • Help Guides
  • Video
  • Blog
  • Webinars
  • Case Studies
  • Whitepapers

Media

CallMiner Eureka

CallMiner Eureka Core Features

Focus of Call Center Feature
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Conference Calling
  • Escalation Management
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Reporting & Analytics
  • Voicemail
Focus of Customer Experience Feature
  • Action Management
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Reporting & Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis
  • Trend Analysis
Focus of Employee Engagement Feature
  • Automated Scheduling
  • Calendar Management
  • Employee Database
  • Feedback Management
  • Performance Management
  • Reporting & Dashboard
  • Resource Management
  • Shift Swapping
  • Time Tracking
Focus of Webinar Feature
  • Alerts/Notifications
  • Customer Trainings
  • Live Broadcasting
  • Live Chat
  • Multi-Hosts
  • On-Demand Webinars
  • Reporting & Analytics
  • Screen Sharing
Focus of Customer Success Feature
  • Account Management
  • Alert/Notification
  • Communication Management
  • Customer Engagement
  • Customer Lifecycle Management
  • Health Score
  • Onboarding
  • Revenue Management
  • Reporting & Analytics
  • Task Management

CallMiner Eureka Pricing

Pricing Type
  • Contact Vendor
Preferred Currency
  • USD ($)
Free Version
  • No
Payment Frequency
  • Quote Based
Vendor pricing page

CallMiner Eureka Reviews

No Review
No reviews submitted yet.
Be the first one to review
This profile is not claimed

Do you own or represent this business? Enter your business email to claim your Goodfirms profile.

Thank you for claimed

You have successfully submit request your claim