Best Customer Experience Software

Collect customer feedback Improve your product. Collect, manage and analyze your customer feedback. You can add Doorbell to your website or app in less than 2 minutes. Tailor all aspects of the feedback form to meet your needs. We are a small team, which allows us to fix issues incredibly quickly, and our customers help shape our roadmap. Doorbell works with 30+ other services and seamlessly fits ... read more about Doorbell

Desk360 is a cloud-based help desk software with a complete support with 360-degree customer view. You can manage all of your customer messages coming from 12 different channels on a single page. With the additional features like platform integrations, quick answers, auto-reply responses, SLA, full support history and so on, you can resolve all customer issues faster than ever. High efficiency, de ... read more about Desk360

Fast, powerful and intuitive, Foresight™ is the automotive industry’s top choice for customer experience management. Years of innovation and technology expertise have culminated in the fully-customizable, data-driven, real-time platform that has taken over the industry, unlocking business intelligence at every touch point for all users of your business. ... read more about Enprecis Foresight

Experience.com ’s Customer Experience Platform makes it easy to build custom solutions to collect and analyze feedback, drive employee behavior, improve customer experiences, and power business outcomes with automation. ... read more about Experience.com

Experiture makes it easy to create customer experiences with truly personalized omnichannel messages across email, web, mobile, social, and more. Experiture has pioneered a unified approach to enhancing the customer journey through targeted, real-time & trigger-based Email, SMS, Direct Mail, Social including Geo-location & push messaging from a single platform. We have deep experience in creating ... read more about Experiture

Systematically measure customer satisfaction in your company. Leverage knowledge of your customers’ wishes and expectations as a competitive advantage. Manage customer experience and optimize customer experiences related to your products and services. Get quick insight into customer satisfaction at key touchpoints with ECHONOVUM. ... read more about Echonovum

CUSTOMER EXPERIENCE (CX) PORTAL Your window into your customers CX Data + Process Data + Real-time + AI = Journey Insights Enterprise hierarchy & customer segmentation aligned drill-down & cut-across analysis NPS, CSAT, CES, & custom KPIs Customer journey discovery & analysis Touchpoint journey definitions Correlation analysis, 2D analysis, score heat maps & geo-analytics Sentiment analysi ... read more about Emojot

Companies recognize that optimizing the customer experience is pivotal to the success of their brand and customer loyalty. Yet the art of monitoring the customer experience has become increasingly complex. From vast amounts of survey and customer data to the technical integration, people and processes that make it all work, companies need a sophisticated software platform as the centerpiece. Our ... read more about eTouchPoint

Upgrade your Quality Assurance system to EvaluAgent® Smart Quality.Empower your sales and service teams to deliver risk-free customer conversations with full QA coverage, actionable insight and robust performance management workflows. Mitigate risk by unifying customer feedback, performance data and text analytics to quickly identify conversations that require your attention. Integrate and fetch ... read more about EvaluAgent

Request customer feedback after a service is completed Or whenever you want to, one at a time or in bulk, manually or completely automated when an invoice is created or marked as paid in QuickBooks Online. Send a coupon to a new customer after the first purchase Transform new customers into life long accounts with coupons that make them come back for more Showcase fresh customer testimo ... read more about Feedb

FellaFeeds is a multi-feature customer feedback app and customer feedback software which lets you collect feedback on Kiosks, iPad & Android Tablets, Online Surveys on Website and Email. It offers easy and customizable surveys to collect customer feedback efficiently and effectively. It collects feedback through Net Promoter Score, CRS, and CSAT which assists in making crucial business decision ... read more about FellaFeeds

Feedback Inn is an intuitive solution for those who take their business seriously and care about customer satisfaction. Our full-fledged, yet easy-to-access dashboard lets you design, launch, and analyze surveys, with every feature you would expect from a state-of-the-art solution. Ask your customers about their opinion about your services and analyze their feedback both offline and online. All re ... read more about Feedback INN

Customer experience tools are either basic survey tools or complex enterprise platforms. Survicate combines the best of both worlds: ease of use with powerful functionality. ... read more about Survicate

Feedbackly offers an all-in-one Customer experience measurement and analytics platform that enables you to automate the analysis of your entire Customer experience journey with behavioral targeting, intelligent automation, and predictive analytics based on real emotions. With Feedbackly, you can collect customer feedback from almost any channel imaginable, analyze it all in one place, and let smar ... read more about Feedbackly

Empower fast, smart action and move the needle on CSAT and NPS with Verint Experience Management. The world’s top brands use Verint Experience Management to increase satisfaction, loyalty and recommendations. Verint Experience Management can help you to understand every moment. Accelerate the impact of improved experiences for your customers and employees. Capture and analyze direct feedback ... read more about Verint

One unified platform to collect, analyse, and act on customer feedback. Turn feedback into features while sharing your product development journey with your users. Prioritize resources by building features which are in high demand to users. See who requests what features and get clarity about their use cases upfront. Let everyone know what you are working on and keep them informed. ... read more about Feature Monkey

Flow CX delivers a people centric customer experience platform. Most customer experience solutions do not take a holistic customer view, they simply gather feedback and generate statistics. We take this to the next level, we ensure that all feedback is part of a closed loop, fully managed as part of an ongoing customer lifecycle. Our solution is broad and cuts across all industries - where-ever th ... read more about Flow CX

The all-in-one solution to get online reviews & share them with the world. We, Get More Reviews, do not write, publish or sell reviews in any form or fashion. In fact, we are firmly against "fake" review writing services and companies that promote such activities. Get More Reviews is an innovative technology company that exists as an ethical solution for businesses to generate real, authentic onl ... read more about Get More Reviews

Customer communication is constantly changing. From cross channel conversations to automated experiences, it's time your technology gave you the capabilities and data to power a complete customer view. We understand that your customer experience is key to the success of your business. With growing contact channels offering ever-greater touchpoints, along with the associated avalanche of data, your ... read more about Gnatta

Collect customer feedback across all channels including SMS, email, chat, website and apps. Increase your response rate by 30% with our AI-powered dynamic surveys. Analyse your customers’ feedback and extract valuable insight to drive your decisions. Identify trends, the key drivers impacting your business and the actions you need to take with the help of our analytical tools. Respond promptly t ... read more about Happ

Customer-focused companies of all sizes and across industries use Hello Customer to drive revenue by removing friction in their customer experience. We bring together everything you need to manage feedback, detect friction and take action. Improving CX is an all-encompassing process. Learn more about how we help you gather and centralize feedback across business units and customer touchpoints. ... read more about Hello Customer

Turn customer feedback into a powerful marketing tool with our widget «Pulse Box». Increase the credibility of your brand while boosting leads and sales! Your customers leave their feedback from their mobile phones with a contactless technology! By scanning QR codes, clicking a weblink or accessing our short digital surveys as part of the WIFI login process! Get insights about what your custome ... read more about ANYTIME Feedback

Capture the voice of your customers and uncover deep insights into your customers' motives. Eliminate the guesswork and quickly uncover problems and opportunities to improve the customer experience. Collect actionable insights using Informizely surveys Use Net Promoter Score (NPS), CSAT and Customer Effort Score (CES) surveys to find out how customers feel about your website, product or service. ... read more about Informizely

Insocial allows you to collect customer feedback at any moment during the customer journey and to gain actionable insights that can be used to optimise your customer experience! Gather invaluable customer feedback at all relevant moments during the customer journey. Translate your customers’ experiences into real-time information and bring the feedback back to your employees. Use your customers� ... read more about Insocial

Customer Journey Management and Customer Experience (CX) solutions that drives customer acquisition, retention and cross-selling.Solutions include: JOURNEY ANALYTICS - Discover real customer journeys and intervene where customers need help. CX - A voice-of-the-customer solution that collects and distributes omni-channel customer feedback. ENGAGE - and campaigning and engagement tool for marketers ... read more about inQuba CX

Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction. Get recommendations from your customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization. - Bring forward decisions with impact - Monitor every stage of the customer journey ... read more about Keatext

Klaus is a conversation review and QA platform for support teams. The product defines a new category of software aimed at increasing the quality of customer service. Built by support folks, for support folks, Klaus provides companies of all sizes a quick way of getting started with a quality assurance program by connecting to popular help desk software. It allows companies to easily filter out ... read more about Klaus

Centralize decisioning and break down organizational silos to deliver better customer experiences with Kitewheel’s unique set of out-of-the-box capabilities. Managing the complex world of customers, data, systems, and experiences requires organizations to think about omnichannel in new ways. After 8 years of building journeys for some of the world’s largest brands, Kitewheel now presents Journ ... read more about Kitewheel

Knexus is an AI decision making engine that delivers hyper-relevant content experiences to customers in owned digital channels plus colleagues in sales & account management, at scale & speed. It matches content (marketing, social & product) with customer data, delivering best content in real time to help customers make decisions. Knexus works together with brands like AXA, BlackRock, BNY Mellon, G ... read more about Knexus