Best Customer Experience Software

SaaS platform with 70+ Customer Experience-Flows to serve CRM and Marketing for mid-sized companies and enterprises. We help generate revenue at customer journey touch points. All our CX-flows ready-to-go, so you don’t need to wait for IT or ‘Implementation Partners’ to shine as marketer. Manage Audiences and run Engagement Programs, Member-get-Member, Loyalty Programs, Discount Schemes, VIP ... read more about VEMT

Become a love brand. Personalize your Customer Relations. An all-in-one platform with expert support to engage your customers and simplify your Customer Services and Marketing teams’ daily work load. Omnichannel solution for customer interaction management The future belongs to love brands, those that exist and those to become. We help them personalize customer relationship and provide a special ... read more about easiware

Elevio is a knowledge platform that helps companies capture, deliver, measure and evolve their product knowledge. We help growing teams reduce their support loads and enterprise teams better manage their knowledge requirements. Deliver contextual answers to customers or give your support agents the right info as they need it. Reduce support loads, increase customer success and create custom knowle ... read more about Elevio

Conscia is a real-time Customer Data Platform, built for marketers to acts as a central brain for the entire marketing tech stack. Conscia offers an Intelligent Data Hub that is capable of unifying customer data from various real-time and offline sources, as well as gather and enrich content that needs to be personalized. It is equipped with a native personalization engine that allows marketers to ... read more about Conscia

Don’t wait weeks or months to respond to a customer’s survey response. Do it now with ActionTracker™. When a survey response is completed, the ActionTracker™ can automatically assign your staff based on powerful criteria. Review all your data from a single program and even export your analyses. ... read more about ActionTracker

Power incredible experiences with AI. Designing and delivering the perfect customer experience can be complicated. Adobe Sensei uses AI and machine learning to make it easier — helping you create effortlessly, make informed decisions, and target marketing for better results. Check out our new video to see what’s possible with Adobe Sensei. ... read more about Adobe Sensei

Airkit sits on top of your backend (systems of record, transactions, telephony, contact center) to deliver digital experiences that drive customer action in the last mile. Digitize any sales and service touchpoint in the customer lifecycle. Automated onboarding, self-service scheduling, digital deflection, churn prevention, and more. ... read more about Airkit

Aisera's next-generation AI Customer Service solution is a proactive, personalized, and predictive Conversational AI and RPA solution that is purpose-built to automate repetitive requests, tasks, and workflows. Customer requests range from responding to information requests to providing answers to simple tasks to autonomously resolving complex workflow tasks across multiple applications and system ... read more about Aisera

Customers define their own journey. Alterian’s software easily recognizes and charts the ‘natural’ path as chosen by the customer. It spotlights pivotal ‘break points’ along the journey and ‘moments of truth’ experienced as customers get closer to achieving key goals, maximizing the value of every opportunity for both the customer and the brand. Brands can understand and quantify ... read more about ALTERIAN

Measure and improve the customer experience with AskNicely, an innovative, real-time customer feedback solution based on the Net Promoter Score (NPS). AskNicely makes it easy for brands and businesses to collect feedback via one-touch surveys, share real-time insights with the team from the front line to the CEO, and empower the team to take immediate action based on customer feedback. AskNicely a ... read more about AskNicely

AirVote is a self-service customer feedback tool. Designed to post specific questions in multiple locations without high implementations or usage costs. AirVote QR smileys are posted on the inside of the restroom units. Supports real-time alerts and trend reports. Free forever for moderate use of ... read more about AirVote

Alterna CX provides an end-to-end platform to collect all experience data, whether it's reviews, complaints, social media, surveys, or more, analyzing it by categorizing and predicting the effects on the business KPIs and simplifying taking action on the most impactful areas. We leverage machine learning-based text analytics technology to both analyze and create actionable improvements. ... read more about Alterna CX

Keep an eye on your customers' experience and measure their satisfaction using the most accepted methodology on the market. Increase your sales by encouraging customers to recommend your products and services. Enjoy the strength of word of mouth. Monitor your company's reputation on various online review sites and take advantage of this channel to increase your exposure. ... read more about Amplifique.me

Aim to delight your customers at all fronts by creating experiences that leave them wanting more. Unleash the power of CX with Antlere and let the results speak for themselves. Unleash the powerhouse of Customer Experience with the PI spirit. Deliver consistent experiences that span across all interactions an employee has with your company and get ready to unlock your employees’ true potential. ... read more about Antlere

Online or in-person, use one system to manage every experience, from bookings to post-event feedback. From regional campaigns to large scale programs across thousands of locations, streamline and empower every team member to do their part. Connect with your dedicated account manager for regular business reviews. Rely on 24/7 AnyRoad support for your team and customers. ... read more about AnyRoad

Appgree is the first digital platform that allows you to get a dialogue going with a group of any size, as if you were having a one-to-one conversation. It's as simple as asking an open-ended question to the group and then sitting back as their responses come in. In no time youll see how their ideas and opinions are ranked by group consensus. You may embed Appgree in your website or integrate it i ... read more about Appgree

binds.co is a flexible solution to measure the satisfaction levels of a company's customers, by sending customized surveys by email, widgets, and messages. With a control panel that can be customized with the colors and design of the brand, which can be configured, binds.co allows companies to choose what information to put into surveys, and to define the criteria for sending them, in addition to ... read more about binds.co

BrandsEye, a leading customer service and experience solution helping organisations increase revenue, optimise expenditure, and mitigate risk by understanding customers experience. Our combination of crowd-sourcing and AI enables we turn unstructured customer feedback into actionable intelligence with unparalleled accuracy. Unlike other listening tools, BrandsEye's Crowd of human contributors can ... read more about BrandsEye

Logica Infotech Services is a India software company that was founded in 2010, and offers a software title called CHI Express. CHI Express offers training via documentation, and live online. CHI Express offers a free trial. CHI Express is customer experience software, and includes features such as action management, analytics, customer segmentation, dashboard, feedback management, knowledge manage ... read more about CHI Express

Specify the exact rules you want to build for certain events that occur within your customer experience to monitor and take action from. Automate standardised actions and route feedback to the right person in near real time with our powerful workflow builder. Put your customer experience on autopilot. Reduce the effort to reach the right insights in a repeatable, systematic way. ... read more about Chattermill

trustMinder is a cloud based Voice of the Customer platform and is used to measure customer experience for brands and state agencies. One of the most important aspects of customer experience is trust. Without trust, customers take their business elsewhere. With trustMinder we’ll help you mind that trust and keep a finger on the customer experience pulse 24×7. Using state of the art met ... read more about trustMinder

For over a decade we’ve been tailoring customer experience (CX) programmes that capture hearts, grow bottom lines, unlock operational efficiencies and transform organisational cultures. We understand that the needs and expectations of customers are always evolving, which is why our commitment to excellence never stops at implementation. Our CX programmes are successful because they are fuelle ... read more about Perceptive

Customer Radar makes it easy to hear the voice of your customer using smart NPS technology. The process is very simple – feedback about your company is taken quickly and easily, directly from your customers. Data such as your Net Promoter Score appears in your Dashboard as soon as it is collected, enabling you to act on it fast. ... read more about Customer Radar

In a digital world driven by Amazon, Google and Facebook, publishers and marketers need to focus on the value of data in driving competitive business models. But there are challenges to making this a reality. Cxense is the solution. Our platform builds on our massively scalable real-time data architecture, combined with our powerful artificial intelligence capabilities to help our customers achiev ... read more about Cxense

In today’s world, customer service is often the main differentiator between competing companies. CallFinder's customer experience management solution is used to evaluate and improve that critical point of contact between a customer and a call center agent. CallFinder will help QA managers track agent performance, monitor script compliance, optimize call center monitoring, identify agents who nee ... read more about CallFinder

Critizr is a technology company that uses customer feedback to help companies build better customer experiences. The online feedback management platform Critizr for Business is used by most of the biggest stores in France such as Carrefour, Credit Mutuel, Havas Voyages, Nocibe, Galeries Lafayette or Flunch. As Critizr is a trusted third-party for consumers thanks to us stores can shine a light and ... read more about Critizr

cxomni was founded as a start-up in Munich, Germany, in 2014 and quickly developed into a thought leader for Customer Journey Management. With cxomni, customer-centric organizations can collaboratively identify relevant customer insights by using AI, visualize them in the context of the customer journey, and orchestrate the corresponding needs and requirements for the responsible stakeholders. ... read more about CXOMNI

Daisee builds technology to provide access to deep insight into the behavioural and emotional dynamics of your customers with the most accurate AI-powered, fully-automated AQM available for more impactful coaching, improved commercial outcomes and compliance monitoring. Daisee analyzes and automatically scores 100% of customer interactions using a world-first automated, digital quality scorecar ... read more about Daisee

Delighted is a turnkey customer experience platform that helps high-growth businesses and established enterprises like Allbirds, Instacart, Invision, Opentable, Affirm, Peloton, Doordash, and thousands of others improve customer loyalty with actionable feedback. Incorporate customer feedback into your business strategy in minutes, not weeks: - Customize NPS, CSAT, CES, and emoji survey templat ... read more about Delighted