Metaphor Engage

Metaphor Engage is a unique customer engagement platform that integrates your service (web, SMS, social, phone) and backend channels to offer customers a seamless experience. It leverages and integrates your existing technologies and communication channels. Once in place, it unifies data across all channels to consistently deliver personal and relevant customer interactions and improve service and satisfaction levels. Customers want personalized interactions across all channels. Omnichannel infrastructure is attainable with Metaphor Engage. Its unique capabilities let you implement a solid and scalable infrastructure faster and with less risk.