ReplyChat
Intelligent chat technology for the best customer experience
In recent years, chat has thrust its way into the top three customer service communication channels, with just telephone and email ahead of it. Although chatbots can be a useful addition to customer service strategies, in many respects many customers currently prefer the option of directly communicating with a service employee in a live webchat.
To offer the same impeccable customer experience in webchats as it does for other written service channels, Sematell has developed a specific, fully integrated chat solution for ReplyOne called ReplyChat.
ReplyChat relies on the existing powerful and field-tested Sematell AI together with its sophisticated workflow engine, to ensure highly efficient chat processing withunequalled response quality, resulting in the best possible customer experience.
To offer the same impeccable customer experience in webchats as it does for other written service channels, Sematell has developed a specific, fully integrated chat solution for ReplyOne called ReplyChat.
ReplyChat relies on the existing powerful and field-tested Sematell AI together with its sophisticated workflow engine, to ensure highly efficient chat processing withunequalled response quality, resulting in the best possible customer experience.
Licensing & Deployment
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Cloud Hosted
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Web-based
Knowledge Base
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Help Guides
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Video Guides
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Webinars
ReplyChat Core Features
Focus of Customer Experience Feature
- Action Management
- Customer Segmentation
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Operations Management
- Sentiment Analysis
- Text Analysis
ReplyChat Pricing
Pricing Type
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Contact Vendor
Free Version
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No
Payment Frequency
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Quote Based
ReplyChat Reviews
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