ResponseTek
ResponseTek for Telco. AWS Cloud-based Customer Experience Management
ResponseTek for Telco is a cloud-centric Customer Experience Management (CEM) solution based on Amazon Web Services, enabling customer feedback to be captured as close to the customer experience as possible, delivering accurate information and optimal response rates. It’s increasingly easy for customers to switch providers and the cost of acquisition is high. Consequently, Telcos are leveraging customer surveys as a way to identify and address customer issues earlier. However, outdated survey methods can lead to customers being over-surveyed, resulting in low response rates and a negative customer experience.
Licensing & Deployment
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Cloud Hosted
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Web-based
Support
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Chat
Knowledge Base
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Help Guides
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Infographics
ResponseTek Core Features
Focus of Customer Experience Feature
- Action Management
- Dashboard
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Operations Management
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
- Trend Analysis
ResponseTek Pricing
Pricing Type
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Contact Vendor
Free Version
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No
Payment Frequency
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Quote Based
ResponseTek Reviews
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