Wolken

Self Service Customer ServiceDesk built for Extraordinary Customer Experiences

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Wolken Software started with a passion to bring excellent service support within the reach of every company. Every member of the team is determined to bring innovation to the realm of service desks and put a smile on your customer’s face. Wolken Software saw its initiation in 2011 as a privately held software company with offices in Palo Alto, CA and Bangalore, India.
We set out to help modern organizations transform their relationships with customers and employees with out-of-the-box, configurable and scalable Enterprise Service Cloud for Internal (ITSM, HR Case) and External (Customer Service) solutions deployed on the cloud or on-premise.
Wolken
2011
United States
1 Industry
1 Language
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Screenshot & Video

1/5

LICENSING & DEPLOYMENT

  • Proprietary
  • Cloud Hosted
  • Web-based

SUPPORT

  • Email
  • Chat
  • Phone
  • 24x7 Support

Knowledge Base

  • Help Guide
  • Video
  • Blog

Wolken Core Features

Knowledge Management

  • Access Control
  • Collaboration
  • Discussion Boards
  • Knowledge Base Management
  • Reporting & Analytics
  • Search/Filter
  • Self Service Portal

Workforce Management

  • Administrative Control
  • Attendance Tracking
  • Employee Lifecycle Management
  • Employee Scheduling
  • Performance Monitoring
  • Time Tracking
  • Workforce Mobility

Customer Experience

  • Action Management
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Reporting & Analytics

Wolken Pricing

Pricing Type

  • Flat Rate

Preferred Currency

  • INR (₹)

Free Version

  • No

Payment Frequency

  • Monthly Payment
  • Annual Subscription

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