Self Service Customer ServiceDesk built for Extraordinary Customer Experiences

Wolken Software started with a passion to bring excellent service support within the reach of every company. Every member of the team is determined to bring innovation to the realm of service desks and put a smile on your customer’s face. Wolken Software saw its initiation in 2011 as a privately held software company with offices in Palo Alto, CA and Bangalore, India.
We set out to help modern organizations transform their relationships with customers and employees with out-of-the-box, configurable and scalable Enterprise Service Cloud for Internal (ITSM, HR Case) and External (Customer Service) solutions deployed on the cloud or on-premise.
2011
United States
1 Industry
1 Language
Industries
  • Marketing-advertising
Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • Web-based
Support
  • Email
  • Chat
  • Phone
  • 24x7 Support
Knowledge Base
  • Help Guide
  • Video
  • Blog

Media

Wolken
Wolken
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Wolken Core Features

Focus of Knowledge Management Feature
  • Access Control
  • Collaboration
  • Discussion Boards
  • Knowledge Base Management
  • Reporting & Analytics
  • Search/Filter
  • Self Service Portal
Focus of Workforce Management Feature
  • Administrative Control
  • Attendance Tracking
  • Employee Lifecycle Management
  • Employee Scheduling
  • Performance Monitoring
  • Time Tracking
  • Workforce Mobility
Focus of Customer Experience Feature
  • Action Management
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Reporting & Analytics

Wolken Pricing

Pricing Type
  • Flat Rate
Preferred Currency
  • INR (₹)
Free Version
  • No
Free Trial
  • Available Trial
Payment Frequency
  • Monthly Payment
  • Annual Subscription

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