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Develop a 360-degree People Centricity strategy

We provide comprehensive solutions for the improvement of contact center operations, customer service and collections, with VoIP telephony, CRM, Speech Analytics, omnichannel interactions, BI and Intelligent Dial services, providing the highest standards of quality, availability and stability offering value to our customers, optimizing their business processes increasing effectiveness and reducing operating costs.
MICROSYSLABS
2013
Colombia
  • Marketing-advertising
  • Telecommunications
2 Industries
  • English
1 Language
Industries
  • Marketing-advertising
  • Telecommunications
Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • Web-based
Support
  • Phone
  • 24x7 Support
Training
  • Webinar
Knowledge Base
  • Help Guide
  • Video
  • Blog

Media

wolkvox

wolkvox Core Features

Focus of Contact Center Feature
  • Call recording and monitoring
  • Call routing and queuing
  • Integration capabilities
  • Interactive voice response (IVR)
  • Multi-channel communication
  • Omnichannel support
  • Performance tracking
  • Reporting and analytics
Focus of Customer Experience Feature
  • Action Management
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Reporting & Analytics
  • Sentiment Analysis

wolkvox Pricing

Pricing Type
  • Contact Vendor
Preferred Currency
  • USD ($)
Free Version
  • No
Payment Frequency
  • Quote Based
Vendor pricing page

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