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The unified platform for all customer-facing functions.

Sprinklr is the first unified customer experience management platform for the enterprise. We help the world’s largest brands reach, engage, and listen to their customers on Facebook, Twitter, and 23+ other social channels for the purposes of marketing, advertising, research, care, and commerce. Sprinklr does all of that on one unified platform, which integrates with legacy systems and allows siloed teams to collaborate to deliver a seamless experience to every one of their customers across any channel — at scale.
SPRINKLR INC.
2009
United States
  • Marketing-advertising
1 Industry
  • English
  • French
  • Portuguese
  • Spanish
4 Languages
Industries
  • Marketing-advertising
Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • Web-based
  • Windows
  • Mac
Support
  • Phone
  • 24x7 Support
Knowledge Base
  • Help Guides
  • Blogs
  • On-Site Training

Media

Sprinklr

Sprinklr Core Features

Focus of Customer Experience Feature
  • Action Management
  • Customer Segmentation
  • Dashboard
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis
  • Trend Analysis
Focus of Social Media Marketing Feature
  • Boosting
  • Campaign Management
  • Collaboration
  • Content Curation
  • Engagement
  • Listening
  • Monitoring
  • Multi-Account Management
  • Scheduling
  • Social Analytics
Focus of Social Media Management Feature
  • Brand Tracking
  • Campaign Management
  • Collaboration
  • Content Management
  • Customer Engagement
  • Multi-Account Management
  • Post Scheduling
  • Publishing Management
  • Reporting & Analytics
  • Social Media Monitoring
Focus of Social Networking Feature
  • Activity/News Feed
  • Advertising Management
  • Event Management
  • Social Media Management
  • User Management
Focus of Social Listening Tool Feature
  • Alerting & Notifications
  • Competitive Analysis
  • Crisis Management Tools
  • Real-time Monitoring
  • Sentiment Analysis
  • Spam Filtering
  • Trend Analysis

Sprinklr Pricing

Pricing Type
  • Contact Vendor
Preferred Currency
  • USD ($)
Free Version
  • No
Free Trial
  • 30 Days Trial
Payment Frequency
  • Quote Based
Vendor pricing page Get Free Trial

Sprinklr Reviews

4.5 2 Reviews
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Rohan Kadam

Sprinklr is the best because it is able to monitor multiple social media accounts

We Biking Know How have used Sprinklr. It is the best social media management tool. I have also used to automate my social media activities using Sprinklr. Therefore, I would like to share my insights on using Sprinklr for social media management. Firstly the tool has a 30-day free trial, and my company pays $599 per month to operate it. Being such a comprehensive platform, I love several things about Sprinklr; some benefits are being able to monitor multiple accounts and keywords, connecting with over 35 social networks, and bulk-schedule social media posts. The reporting feature of Sprinklr is slightly complicated and can be more intuitive.

How frequently you use Sprinklr?

Daily

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Ashley Amor

Sprinklr is flexibility to use and helps in gathering insights by analyzing case data

We People Find Fast have been using Sprinklr software for our social media marketing purpose every week for the last three years. We are delighted to use Sprinklr Modern Sales & Engagement for handling the social media shares, analyzing the impression and reach of the social media contents, and monitoring the social media campaign progress to adopt changes wherever necessary. The main advantages of using Sprinklr include its flexibility to use, admin management of users, gathering helpful insights by analyzing case data, instant delivery of social media posts, different levels of interactions between social media professionals and customers, and queue management to monitor the on-going progress of the social media marketing campaigns. But, we face difficulties in sending direct messages to social profiles that don't belong to our follower base.

How frequently you use Sprinklr?

Daily

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Sprinklr Integration

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