Customer Success Software
Are you looking for a reliable customer success software to manage your customers? GoodFirms presents here a carefully handpicked list of the best customer success platforms. The customer success management software listed here enable account management, alerts/notifications, communication management, customer engagement, customer lifecycle management, health score, onboarding, revenue management, reporting, analytics, task management, and more on a unified platform. To find the perfect customer success manager tools, explore this list of the best CSM software. Also, leverage filters for features, business size, pricing model, deployment type, and check the verified user reviews for the top customer success software listed here.
Listed Top Customer Success Platforms | Best Customer Success Tools
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Data import should be simple, even for enterprise customers with complex needs. Create a collaborative workspace with your customer in minutes, no code required, with Flatfile Concierge. Create a delightful data import experience for your customers without weeks of development and implementation. Try for free. Flatfile (flatfile.io) was built to transform the data import experience from painful to ... read more about Flatfile
Entry Level PriceContact vendorFree TrialN/ACategory Focus100% in Customer Success Software -
All conversations in one place. Foster relationships with the right people and the right frequency. Plus, no more BCC or cut-n-paste with our Gmail and Office 365 integration. Deliver a consistent customer experience by defining, managing, and measuring your methodology for driving success. Get more predictability into your revenue by managing everything in one place (subscriptions, renewals, expa ... read more about Client Success
Entry Level PriceContact vendorFree TrialN/ACategory Focus50% in Customer Success Software -
Catalyst is the world's most intuitive Customer Success Platform (CSP), built by an experienced group of industry leaders. Previously, our founder built an effective Customer Success organization for one of the fastest-growing cloud companies in the world. Catalyst integrates with all the tools you’re already using to provide one centralized view of customer data. Customer Success Managers can p ... read more about Catalyst
Entry Level PriceContact vendorFree TrialN/ACategory Focus100% in Customer Success Software -
Canvisi monitors and leverages user behavior to help you identify who's engaged, and who's about to churn. Prioritize your outreach, getting the most productivity from your team. Canvisi empowers Customer Success teams to grow revenue & reduce churn at scale. Our platform analyzes user behavior to determine the health of your customers. Leave behind traditionally lagging metrics and build a truly ... read more about Canvisi
Entry Level PriceContact vendorFree TrialN/ACategory Focus100% in Customer Success Software -
You can create an Arrows success plan in just a few minutes. You can even send one to your first customer this afternoon. No setup or integrations required. It’s so easy, your team can launch a new and improved onboarding process today. Arrows are purpose-built to help your team handle high-touch onboarding. It solves all the common problems customer success teams encounter. Take all those sprea ... read more about Arrows
Entry Level Price$39 Per MonthFree TrialN/ACategory Focus100% in Customer Success Software -
Customers no longer need to leave the page to get smart, instant answers to their questions. AnswerDash AI predicts user needs and presents Q&A that is contextual to the webpage or personalized to the user. Now your customers can get instant answers without submitting a ticket or starting a live chat. What makes AnswerDash predictive self-service better than the rest? The predictive bit is our sec ... read more about AnswerDash
Entry Level PriceContact vendorFree TrialN/ACategory Focus50% in Customer Success Software -
Health scores and tailored insights help your team to cultivate and maintain high-precision customer relationships. A unified view of CRM, Support, Billing, Email, Marketing, Usage, and Outcome Data. Manage the entire customer lifecycle across your organization. Close the loop with reporting and analytics about customers, teams, processes, and products. Amity provides the world’s most powerful C ... read more about Amity
Entry Level PriceContact vendorFree TrialN/ACategory Focus50% in Customer Success Software -
Make it easy for customers to do business with you by delivering an unbelievable email experience. Simplify scheduling for customer account reviews and support meetings. Automate your follow-up. If you’re anything like us, you spend most of your day in front of a computer. And you’re probably spending a lot of time (too much time) outside of your core area of expertise. You’re not alone. Get ... read more about Mixmax
Entry Level Price$12 Per MonthFree Trial14 DaysCategory Focus100% in Customer Success Software -
MetaCX transforms how suppliers and buyers collaborate and win together with shared success plans backed by live performance data. By creating shared spaces that allow suppliers and buyers to define and measure outcomes, MetaCX helps align sales, success, account management, and delivery teams around the real business impact that customers can see. Conventional customer success platforms keep CSMs ... read more about metacx
Entry Level PriceContact vendorFree TrialN/ACategory Focus100% in Customer Success Software -
Kilterly is a startup SaaS company that provides customer success software to companies of all shapes and sizes. Our mission is to provide insights that empower companies to upsell while building and maintaining a healthy customer success strategy. Aside from best in class customer service, your Kilterly subscription includes Unlimited onboarding & retention campaigns, Unlimited surveys including ... read more about Kilterly
Entry Level PriceContact vendorFree TrialN/ACategory Focus33% in Customer Success Software -
The OnlyBoth Benchmarking Engine is breakthrough automation. A.I. enables new valuable applications where benchmarking's usual flaws go away. The OnlyBoth Benchmarking Engine is breakthrough automation. A.I. enables new valuable applications where benchmarking's usual flaws go away. OnlyBoth Inc. uses AI to rethink and automate performance comparison and benchmarking, bringing unprecedented transp ... read more about OnlyBoth
Entry Level PriceContact vendorFree TrialN/ACategory Focus100% in Customer Success Software -
Quala is the fastest, most intuitive Customer Success Platform. Our platform combines quantitative data with qualitative CSM sentiment to deliver a better health score on day one. With Quala, there are zero admins needed, zero annoying training sessions, and zero months to onboard. The days of standing up complex and chaotic dashboards are gone. We built Quala after buying customer success tech fo ... read more about Quala
Entry Level Price$200 Per MonthFree TrialN/ACategory Focus100% in Customer Success Software -
Salesmachine empowers your sales and success teams with actionable product usage insights and automation to grow your business. Salesmachine identifies risks and opportunities based on product usage and customer data to help your customer success team engage with your customers at the right time. Your sales team waste time on unqualified leads. Salesmachine allows you to focus on the best trials b ... read more about Salesmachine
Entry Level Price$75 Per MonthFree Trial14 DaysCategory Focus50% in Customer Success Software -
Customer Success and actionable data platform that, through technology, helps you build trusting relationships between your company and your customers. We know that each company has its particularities and SenseScore is 100% customized for your scenario and business needs. We take into account the main indicators to calculate your customer’s health. This way, you anticipate risks and identify op ... read more about SenseData
Entry Level PriceContact vendorFree TrialN/ACategory Focus100% in Customer Success Software -
Strikedeck - Gain a 360° view into customer status including journey stages, survey results, renewal status, support tickets, key metrics, and more that give you a real-time view of all account activity. Take advantage of the robust toolkit of surveys, emails, tasks, and automated workflow recipes & playbooks that standardize best practices for customer communication. Customize your display with ... read more about Strikedeck
Entry Level PriceContact vendorFree TrialN/ACategory Focus100% in Customer Success Software -
We provide the right tools that do all the heavy lifting so you can focus on your customer success strategy. Better insights drive better engagement with your customers and across your organization. Gain insights on all aspects of customers, segments, usage, product adoption, and your teams. Increase retention and reduce the risk of churn with proactive monitoring and action. Identify new & bigger ... read more about Success4
Entry Level Price$499 Per MonthFree TrialN/ACategory Focus100% in Customer Success Software -
Establish a common “language” to improve efficient and effective collaboration. Map out how your solutions are aligned to customer’s goals. Structured, logical, and easy to implement the framework. Improve critical thinking and depth of understanding. Easily capture and visualize strategic priorities and pains. Efficiently and effectively, communicate and validate understanding. Highlight po ... read more about Tilkon
Entry Level PriceContact vendorFree TrialN/ACategory Focus100% in Customer Success Software -
Customer success starts with product success. Analyze every interaction users have with your product and create custom metrics to measure your unique value. It should take minutes to test out new products - not weeks. Leverage our one-click integrations to popular product analytics tools, or send product events directly to us using our Javascript API. Customers renew when they experience recurring ... read more about Vitally
Entry Level PriceContact vendorFree TrialN/ACategory Focus100% in Customer Success Software -
WalkMe's product super-imposes an interactive and flexible layer containing step-by-step balloon hints, which are attached to different User Interface (UI) elements, that appear in a sequential manner according to the users' actions. WalkMe's Walk-Thru’s are automatically overlaid on the UI itself, adapting themselves to changing layouts and element positions, and do not require any agent, playe ... read more about WalkMe
Entry Level PriceContact vendorFree TrialN/ACategory Focus33% in Customer Success Software -
The Value Management Office (VMO) from Ecosystems has a primary goal: to empower sales and marketing professionals to convey the unique benefits and value of their products and services to customers, with quantified insight, research, and analysis. Our software platform promotes interactive conversations for improving the performance of your marketing, sales, and customer success teams. The Ecosys ... read more about Value Management Office
Entry Level PriceContact vendorFree TrialN/ACategory Focus100% in Customer Success Software -
This is among the best customer success tools available on the market now and provides VPs of Customer Success and SVPs of Customer Success with the visibility they need to ensure the promises made in the sales cycle are achieved and essentially kept through treating customer value as a strategic asset. This ensures product adoption and moreover helps the customer success leader to provide powerfu ... read more about ValueCloud
Entry Level PriceContact vendorFree TrialN/ACategory Focus100% in Customer Success Software -
SaaS solution that streamlines complex customer journeys by removing the need for paper, improving compliance, and reducing costs. ur solutions give your front-line staff the digital tools to explain products, exchange documentation, and collect e-signatures remotely, as if there in-person. This means journeys that used to span multiple steps and channels can be simplified into a single interactio ... read more about Vizolution
Entry Level PriceContact vendorFree TrialN/ACategory Focus100% in Customer Success Software -
Weav
Gain actionable customer insights, and automatically reduce churn to build SaaS company which last.Weav combats churn uniquely in multiple ways, rather than just from one angle. It's 100% automated and provides the tools you need to fight churn on the fly. Weav helps customers stay with in-app detours to prevent cancels, predicting when they cancel, recover failed payments, and more. It's important to understand churn is a symptom of something bigger. The faster you understand why your customer ... read more about Weav
Entry Level Price$79 Per MonthFree TrialN/ACategory Focus100% in Customer Success Software -
We are an experienced group of technologists drawn to the hardest problems. With backgrounds in User Experience, AI, and Digital Marketing we believe that companies large and small can leverage messaging to develop deeper connections with their customers. Use Messaging channels like SMS, Facebook Messenger, WhatsApp, and Web Chat to supercharge your Customer Engagement. Increase Loyalty and Lifeti ... read more about Radiance Labs
Entry Level PriceContact vendorFree TrialN/ACategory Focus100% in Customer Success Software -
A pure-play customer engagement company helping the world’s most iconic brands build enduring customer relationships by connecting work, data, & experiences. The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions, and de ... read more about Verint
Entry Level PriceContact vendorFree TrialN/ACategory Focus100% in Customer Success Software -
Involve was founded by immigrants who know the value of hard work. They have successfully built software companies together since they were teenagers. In 2019 they were added to the Forbes 30 under 30 list. Saumya is our CTO and Bachelor’s and Masters in Computer Science. Her focus is Natural Language Processing, the core of our Involve AI engine. Gaurav has been an entrepreneur since he was 10 ... read more about Involve
Entry Level PriceContact vendorFree TrialN/ACategory Focus100% in Customer Success Software -
CustomerX is a customer satisfaction solution that centralizes information and uses stored data to monitor and encourage engagement, and it adopts mechanisms to strengthen consumer relationships. The platform also allows automation of processes, the sending of surveys for measuring satisfaction, and monitoring customer journeys to identifying possible risks and adopt proactive behaviors. CustomerX ... read more about CustomerX
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Predictive analytics solution for monitoring customers and identifying risks of churn and the best time to intervene to prevent it. The Customer Journey Experience (CJX™) is the driving force behind the improvement of customer lifetime value and satisfaction. Through our best-in-class onboarding, adoption, and renewals management processes, we help drive greater scale to maximize your customer y ... read more about ServiceSource
Entry Level PriceContact vendorFree TrialN/ACategory Focus100% in Customer Success Software -
Churnly provides you with immediate insight into the entire customer journey and predicts which customers and revenue are most likely to churn. Choosing the right Customer Success software can be tough, but we make it easy for you. We enable your team to add layers of customer insight with the help of machine learning predictions to support your customer success efforts. Churnly connects to existi ... read more about Churnly
Entry Level PriceContact vendorFree TrialN/ACategory Focus100% in Customer Success Software