ServiceSource

Predictive analytics solution for monitoring customers and identifying risks of churn and the best time to intervene to prevent it. The Customer Journey Experience (CJX™) is the driving force behind the improvement of customer lifetime value and satisfaction. Through our best-in-class onboarding, adoption, and renewals management processes, we help drive greater scale to maximize your customer yield and boost renewals. Our unique onboarding process equips representatives with the tools to monitor customer health, identify risk, and drive success. Subscription services are the new norm for B2B purchases. Without a large commitment upfront, customers are not as loyal toward services that do not provide a superior Customer Journey Experience (CJX). With our team of Customer Success experts and our digital tools — including our CJX Technology Stack — companies increase retention by obtaining real-time feedback through regular health checks and proactive customer success solutions.