Verint

United States HQFounded 1994

Deployment

Best for

101–500 employees501–1000 employees1000+ employees

Overview

About Verint

Today’s organizations face skyrocketing expectations for delivering better customer experiences (CX) across every channel. But hiring more workers and increasing workforce expenses isn’t a sustainable option.

AI offers a solution – and that’s where Verint comes in. We empower brands with groundbreaking AI via our next-gen open platform. The first of its kind, Verint Open Platform helps organizations increase CX automation to achieve their strategic objectives and realize significant ROI.

The Verint Open Platform provides a team of AI-powered bots to augment human staff across the enterprise, including contact centers, web/mobile channels, branches, back offices, CX offices, and more. The result? Organizations can create capacity, lower costs, and continually improve CX.

It’s all possible with CX automation.

At a glance

Software information

Industries served, licensing and the support Verint provides.

Industries

  • Banking
  • Financial-services
  • Government-administration
  • Hospital-health-care
  • Insurance
  • Public-relations

Licensing

  • Proprietary
  • Quote Based

Support

  • Email
  • Phone
  • 24x7 Support

Training

  • Documentation
Languages (1)
English
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Capabilities

Verint features

The full feature set, grouped by module.

Customer Success Software

  • Alert/Notification
  • Communication Management
  • Customer Engagement
  • Reporting & Analytics
  • Task Management
  • AI Features

Workflow Management Software

  • Access Controls
  • Business Process Automation
  • Custom Dashboard
  • Notifications & Reminders
  • Reporting & Analytics
  • Workflow Configuration
  • AI Features

AI Automation Tools

  • AI-Driven Decision Making
  • Context-Aware Automation
  • Human-in-the-Loop Controls
  • Machine Learning Models
  • Natural Language Processing
  • Predictive Automation
  • Real-Time & Scheduled Execution
  • Security & Data Encryption
  • Third-Party Integrations
  • Workflow Automation Builder
  • Workflow Monitoring & Logs

Plans

Verint pricing

Pricing Type
Contact Vendor
Free Version
No
Payment Frequency
Quote Based
Preferred Currency
USD ($)

Media

Screenshots & video

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