Akita Customer Success Platform
Customer Success Platform Built and Priced for Startups
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- The Akita Customer Success Platform helps growing SaaS companies eliminate churn, maximize retention and grow revenues from existing customers.
- This is achieved by providing super-simple tools to centralize all customer data and provides Akita customers with a true 360 degree view of their customers.
- The platform also tracks changes in the profile and behavior of customers, alerting you when user-defined risks or opportunities arise.
- Playbooks can also be triggered to guide your team in what to do in any situation or to automatically message customers with timely and appropriate outreach.
- Customizable dashboards will show how your customer success KPIs are tracking through time for individual customers, segments of customers or your whole customer base.
- So, if you want to 3x the effectiveness of your CSMs, grow revenues from existing customers by 35%+ or reduce churn by 40%+, reach out for a demo.
- This is achieved by providing super-simple tools to centralize all customer data and provides Akita customers with a true 360 degree view of their customers.
- The platform also tracks changes in the profile and behavior of customers, alerting you when user-defined risks or opportunities arise.
- Playbooks can also be triggered to guide your team in what to do in any situation or to automatically message customers with timely and appropriate outreach.
- Customizable dashboards will show how your customer success KPIs are tracking through time for individual customers, segments of customers or your whole customer base.
- So, if you want to 3x the effectiveness of your CSMs, grow revenues from existing customers by 35%+ or reduce churn by 40%+, reach out for a demo.
- Computer-software
- Internet
- English
Screenshot & Video
LICENSING & DEPLOYMENT
- Proprietary
- Cloud Hosted
- Windows
- Mac
SUPPORT
- Email
- Chat
-
WeekdaysSupport Days
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
Support Time- 08:00 to 19:00 (ECT)
Training
- Webinar
- Documentation
Knowledge Base
- Video Guides
- Blogs
Akita Customer Success Platform Pricing
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Pricing Description
First 3 Months: $99/month (Cancel anytime, unlimited features, unlimited users, full onboarding service)
Month 4 Onwards: from $160 per month (3 Full Users, Free read-only users, unlimited features, accounts, contacts, full onboarding service)
Public pricing page - https://www.akitaapp.com/pricing
Month 4 Onwards: from $160 per month (3 Full Users, Free read-only users, unlimited features, accounts, contacts, full onboarding service)
Public pricing page - https://www.akitaapp.com/pricing
Akita Customer Success Platform Reviews
Barry Jones at Patchplanner
Posted 10 months ago
really great
Integrations
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Review Summary
I needed something to pull all my data together and let me understand the health of my customers and what risks I need to deal with. It's worked perfectly for that. I'm also using it to ID upsell opps which has been super valuable.
There were a few bugs when we started using it but their onboarding team were very supportive and had them fixed very quickly. There is no way I could have afforded Gainsight or most of the other tools I looked at so it was great to get access to this type of tech for a few hundred dollars per year.
Which features have you used in Akita Customer Success Platform?
Customer Success Software
How long have you used Akita Customer Success Platform?
9 Months
How frequently you use Akita Customer Success Platform?
Daily
How do you find pricing of Akita Customer Success Platform?
inexpensive
What do you like the most about Akita Customer Success Platform?
The unified view of all my customers and their segments feature is pretty great.
What do you like the least about Akita Customer Success Platform?
Nothing really, any issues I have had have been resolved quickly so I'm pretty happy.