tryvium

4.4 7 Reviews

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Experience One

Leveraging the cutting-edge capabilities of AI, our platform revolutionizes the way support is delivered by enabling robust self-service features and providing agents with intelligent tools that ensure unparalleled service quality. With tryvium, you’ll gain deep, actionable insights that empower continuous optimization of your operations, boosting overall satisfaction and driving significant business outcomes.

Industries

Accounting
Automotive
Banking
Capital-markets
Computer-networking
Computer-software
Hospital-health-care
Industrial-automation

Licensing & Deployment

Open Source
Cloud Hosted
Web-based
Windows

Support

Email
24x7 Support

Knowledge Base

Help Guide
Blog
Case Study

Media

tryvium Core Features

Focus of Contact Center Feature

Call recording and monitoring
Call routing and queuing
Integration capabilities
Multi-channel communication
Omnichannel support
Performance tracking
Reporting and analytics

tryvium Pricing

Pricing Type

Contact Vendor

Preferred Currency

USD ($)

Free Version

Free Trial

14 Days Trial
(Credit card required)

Payment Frequency

Monthly Payment
Annual Subscription
One-Time Payment

Pricing Description

Light - $3575/M (Jenie+Chat Channel)
Essential - $5242/M (Jenie+Chat & Voice Channel)
Advanced - $7742/M (Essential + Intelisense)

Vendor pricing page

Plans & Packages

Light

$3575 Per Month

Jenie+Chat Channel

Features

15 agent licenses
NLP based Virtual Assistant
Use Case Automation
Screen sharing
Presence Management
Live Agent Routing
Profile based routing
Language based routing
Off Business Hours Routing
Holiday Management
Skill Level Routing
Route based on recent disconnect
Co-Pilot Integration
Summarization
Customer 360

Essential

$5242 Per Month

Jenie+Chat & Voice Channel

Features

This plan includes all the features from Light plan
Omni Channel Experience
Channel Switching (chat to voice & vice versa)
Video Calling
Call Conferencing
Call Transfer
Voicemail

Advanced

$7742 Per Month

Essential + Intelisense

Features

This plan includes all the features from Essential plan
Voice Biometrics
Sentiment based routing
Best available agent routing
Real Time Voice Transcription
NBO / NBA
Personalized Pitch / Conversation
Real-Time KPI Dashboard
Real-Time Contact Monitoring
Real-time negative sentiment analysis
Survey Component

tryvium Reviews

7
Total Reviews

4.4/5
Overall Rating

0
Recent Reviews

What Users Say

Streamlined Logistics Operations with tryvium

John Mark , Manager at jordlog

Enhancing Patient Care with Intelligent Contact Solutions

Richard Alexander , Java Developer at Broadcast United Solutions

Streamlining Financial Support with tryvium

Dario alexander

Efficient and Accurate Financial Support: tryvium’s Impact on Our Customer Service

Patricia James

Revolutionizing Data Management: How tryvium Transformed Our Analytical Efficiency

kelvin Raj , Analyst at Kelvianc

What Users Like The Most

Its AI-driven support and easy-to-use interface have drastically reduced response times and improved customer satisfaction.
What I liked the most about tryvium is its AI-driven support, which has been instrumental in transforming our technical support operations. The AI capabilities significantly reduce resolution times by providing real-time assistance and automating routine tasks, allowing our team to focus on more complex issues. Additionally, the intuitive interface makes it easy for our team to navigate and utilize the platform effectively, even under high-pressure conditions.
Its seamless integration of AI-driven support with omnichannel communication, which greatly enhances both efficiency and user experience.

What Users Like The Least

Its AI-driven support and easy-to-use interface have drastically reduced response times and improved customer satisfaction.
What I liked the most about tryvium is its AI-driven support, which has been instrumental in transforming our technical support operations. The AI capabilities significantly reduce resolution times by providing real-time assistance and automating routine tasks, allowing our team to focus on more complex issues. Additionally, the intuitive interface makes it easy for our team to navigate and utilize the platform effectively, even under high-pressure conditions.
A more extensive onboarding process or guided tutorials would help new users quickly grasp the full potential of the platform.

tryvium Reviews

4.4 7 Reviews

John Mark, Manager at jordlog

Posted on Jan 09, 2025

Streamlined Logistics Operations with tryvium

Using tryvium has been transformative for our business operations. The platform's intuitive interface and robust AI capabilities make managing customer interactions seamless and efficient. We’ve seen significant improvements in response times, customer satisfaction, and operational workflows. While there was a slight learning curve during the initial setup, the support team provided excellent guidance to ensure a smooth transition. Overall, tryvium has empowered us to deliver exceptional service and achieve our business goals effectively.

What was the project name that you have worked with tryvium?

Customer Experience Software , Contact Center Software

How long have you used tryvium?

2 Years

How frequently you use tryvium?

Daily

How do you find pricing of tryvium?

mid-tier

What do you like the most about tryvium?

The AI-driven insights and automation features of tryvium stand out as its strongest assets. These tools not only streamline customer interactions but also provide actionable analytics that help us make data-driven decisions. The ability to integrate seamlessly with our existing systems and adapt to our unique operational needs has been a game-changer. The platform's user-friendly interface makes it easy for team members to navigate and utilize its features to their full potential.

What do you like the least about tryvium?

The initial setup process for tryvium was slightly time-consuming and required more technical expertise than anticipated. Additionally, while the platform offers robust features, some advanced functionalities could use more detailed documentation or in-app guidance for smoother onboarding.

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Integrations

Richard Alexander, Java Developer at Broadcast United Solutions

Posted on Dec 11, 2024

Enhancing Patient Care with Intelligent Contact Solutions

Tryvium has revolutionized our approach to patient support in the healthcare sector. Its AI-driven capabilities have streamlined routine tasks like appointment scheduling and insurance verification, allowing our staff to focus on more complex patient needs. The platform’s ability to handle large call volumes, especially during peak hours, has significantly reduced patient wait times and boosted satisfaction. Although the setup process required some time for customization, the overall impact on operational efficiency and patient experience has been remarkable. tryvium is a game-changer for healthcare organizations looking to improve their patient care processes.

What was the project name that you have worked with tryvium?

Customer Experience Software , Contact Center Software

How long have you used tryvium?

2 Years

How frequently you use tryvium?

Daily

How do you find pricing of tryvium?

mid-tier

What do you like the most about tryvium?

Tryvium has significantly enhanced our ability to manage patient inquiries efficiently. The AI-driven support system automates routine tasks like appointment scheduling and insurance verification, improving operational efficiency. The platform’s user-friendly interface makes it easy for our team to address more complex queries, ensuring better patient satisfaction. Additionally, it excels in managing high call volumes, especially during peak hours.

What do you like the least about tryvium?

While the platform is powerful, the initial setup and customization process can be time-consuming. Some users may require additional training to fully leverage its features. Additionally, a few advanced features could be more intuitive for quicker adoption.

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Dario alexander

Posted on Dec 11, 2024

Streamlining Financial Support with tryvium

My overall experience with tryvium has been highly positive. The platform’s AI-driven support and intuitive interface have streamlined our operations, significantly reducing response times and improving efficiency. Whether handling complex client inquiries or automating routine tasks, tryvium has consistently delivered reliable performance. The ease of integration with existing systems and its ability to scale with our needs have made it a valuable asset. While there are areas for enhancement, such as more advanced customization options, the overall impact on productivity and client satisfaction has been substantial.

What was the project name that you have worked with tryvium?

Customer Experience Software , Contact Center Software

How long have you used tryvium?

2 Years

How frequently you use tryvium?

Weekly

How do you find pricing of tryvium?

mid-tier

What do you like the most about tryvium?

What I liked most about tryvium is its AI-driven automation, which significantly reduces the time spent on repetitive tasks. The intuitive interface makes it easy for teams to adapt quickly, improving overall efficiency. Additionally, its seamless integration with existing systems allows for smooth workflows without disrupting operations.

What do you like the least about tryvium?

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Integrations

kelvin Raj, Analyst at Kelvianc

Posted on Nov 07, 2024

Revolutionizing Data Management: How tryvium Transformed Our Analytical Efficiency

As an Analyst, managing and prioritizing a high volume of data-driven inquiries, especially during critical project phases, was a significant challenge. tryvium has been a game-changer for our team. Its AI-driven support and user-friendly interface have greatly reduced response times and improved the accuracy of our analyses. We've seen a clear improvement in our ability to address complex data queries efficiently and effectively. I highly recommend tryvium for any organization facing analytical challenges.

What was the project name that you have worked with tryvium?

Contact Center Software

How long have you used tryvium?

6 Months

How frequently you use tryvium?

Weekly

How do you find pricing of tryvium?

mid-tier

What do you like the most about tryvium?

Its seamless integration of AI-driven support with omnichannel communication, which greatly enhances both efficiency and user experience.

What do you like the least about tryvium?

A more extensive onboarding process or guided tutorials would help new users quickly grasp the full potential of the platform.

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Alyssa Carson, Sn developer consultant

Posted on Nov 07, 2024

Revolutionizing IT Support with tryvium: Faster Resolutions and Enhanced Satisfaction

As an IT company, we faced challenges in efficiently managing a large volume of technical support requests, particularly during critical system downtimes. tryvium transformed our approach. Its AI-driven support and intuitive interface have significantly reduced resolution times and enhanced customer satisfaction. We've experienced a marked improvement in our ability to handle complex technical queries swiftly and effectively. Highly recommended for any IT business dealing with similar support challenges!

What was the project name that you have worked with tryvium?

Contact Center Software

How long have you used tryvium?

1 Years

How frequently you use tryvium?

Weekly

How do you find pricing of tryvium?

mid-tier

What do you like the most about tryvium?

What I liked the most about tryvium is its AI-driven support, which has been instrumental in transforming our technical support operations. The AI capabilities significantly reduce resolution times by providing real-time assistance and automating routine tasks, allowing our team to focus on more complex issues. Additionally, the intuitive interface makes it easy for our team to navigate and utilize the platform effectively, even under high-pressure conditions.

What do you like the least about tryvium?

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Integrations

Patricia James

Posted on Nov 07, 2024

Efficient and Accurate Financial Support: tryvium’s Impact on Our Customer Service

As a finance company, managing a large volume of client inquiries—especially regarding sensitive issues like transactions and account management—was a significant challenge. Tryvium Cloud Contact Center has completely streamlined our support processes. With its AI-powered system, our agents can now handle complex financial queries with greater speed and precision. The intuitive user interface makes managing interactions smooth and effortless. Since adopting tryvium, we've experienced a substantial reduction in response times and have seen a noticeable boost in overall client satisfaction. This platform is an excellent solution for any financial institution looking to enhance their customer support experience.

What was the project name that you have worked with tryvium?

Contact Center Software

How long have you used tryvium?

2 Years

How frequently you use tryvium?

Weekly

How do you find pricing of tryvium?

mid-tier

What do you like the most about tryvium?

What I liked most about tryvium is its AI-driven automation and ability to handle complex queries quickly and accurately. The platform significantly reduces response times, especially for sensitive financial issues, and its intuitive interface makes managing customer interactions seamless. These features have drastically improved our support efficiency and overall client satisfaction.

What do you like the least about tryvium?

What I liked least about tryvium is the initial setup process, which was more complex and time-consuming than anticipated. Despite these minor issues, the platform still offers strong overall performance.

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Integrations

Will Smith, Freelance Consultant at Freelance (Self employed)

Posted on Nov 07, 2024

Transformative Solution for Managing High Volume Customer Inquiries in Retail

As a retail business, we struggled with handling a high volume of customer inquiries, especially during peak times. tryvium turned things around for us. Its AI-driven support and easy-to-use interface have drastically reduced response times and improved customer satisfaction. We’ve seen a noticeable difference in our ability to manage customer interactions efficiently. Highly recommended for any retail operation facing similar challenges!

What was the project name that you have worked with tryvium?

Customer Experience Software , Contact Center Software

How long have you used tryvium?

6 Months

How frequently you use tryvium?

Weekly

How do you find pricing of tryvium?

mid-tier

What do you like the most about tryvium?

Its AI-driven support and easy-to-use interface have drastically reduced response times and improved customer satisfaction.

What do you like the least about tryvium?

Its AI-driven support and easy-to-use interface have drastically reduced response times and improved customer satisfaction.

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating