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AI Customer Experience Platform

Worktual is a cutting-edge conversational AI platform built to transform customer engagement and business communication. Our solutions include AI-powered chatbots, virtual assistants, and omnichannel support tools that help automate responses, streamline support processes, and boost lead generation. Worktual is tailored for businesses of all sizes—from startups to enterprises—across diverse industries like e-commerce, real estate, healthcare, and more. Our intelligent chatbots are designed to handle complex queries, improve customer satisfaction, and reduce support costs by operating 24/7. With seamless integration capabilities and user-friendly interfaces, Worktual enables businesses to deliver personalized and efficient service experiences. Whether you're looking to scale customer support, enhance engagement, or drive more conversions, Worktual delivers powerful AI solutions that are flexible, scalable, and results-driven.
Worktual
2021
United Kingdom
  • Accounting
  • Commercial-real-estate
  • Education-management
  • Hospital-health-care
  • Hospitality
  • Human-resources
  • Legal-services
  • Telecommunications
8 Industries
  • English
1 Language
Industries
  • Accounting
  • Commercial-real-estate
  • Education-management
  • Hospital-health-care
  • Hospitality
  • Human-resources
  • Legal-services
  • Telecommunications
Licensing & Deployment
Support
  • Email
  • Chat
  • Phone
  • 24x7 Support
Training
  • Webinar
  • In-person
Knowledge Base

Worktual Core Features

Focus of Contact Center Feature
  • Call routing and queuing
  • Integration capabilities
  • Interactive voice response (IVR)
  • Multi-channel communication
  • Omnichannel support
  • Performance tracking
  • Reporting and analytics
  • AI Features

Worktual Pricing

Pricing Type
  • Per User
Preferred Currency
  • EUR (€)
Free Version
  • No
Free Trial
  • 14 Days Trial
Payment Frequency
  • Monthly Payment
  • Annual Subscription
Vendor pricing page Get Free Trial

Worktual Reviews

3
Total Reviews
5.0/5
Overall Rating
0
Recent Reviews

What Users Say

All-in-One Communication That Really Converts
Santhanam
Santhanam , Sales Manager at PSNA Emphatic Fine Arts
Worktual has completely streamlined our customer support
Anonymous
Seamless AI-Powered Communication Platform That Delivers
Sam Archer
Sam Archer

What Users Like The Most

  • I appreciated how easy it was to set up and customize Worktual’s AI tools. The chatbot and contact centre automation significantly reduced workload while improving service quality. Its unified communications feature allowed our team to collaborate more efficiently across channels. Analytics and reporting also provided deep insights for continuous improvement.
  • What I liked most about Worktual is how effortlessly it brings all our customer interactions into one place. Being able to manage conversations from chat, email, and social media in a single dashboard has really improved our response time and overall efficiency. The platform also feels intuitive—our team didn’t need much training to get up and running. Plus, the automation and reporting tools are a huge bonus for staying on top of performance without the manual work.
  • Omnichannel feature

What Users Like The Least

  • Some features had a slight learning curve initially, but support documentation helped overcome it quickly.
  • If I had to point out something, it would be that the initial setup took a bit more time than expected, especially when connecting multiple channels and configuring automations. It wasn’t overly complicated, but it did require some trial and error to get everything just right. That said, once it was all set up, it’s been running smoothly.
  • Ticket system

Worktual Reviews

5.0 3 Reviews
  • Relevance
  • Most Recent
  • Rating: high to low
  • Rating: low to high
Write a Review
Sam Archer

Seamless AI-Powered Communication Platform That Delivers

Using Worktual has been a game-changer for streamlining communication and customer support. The AI-driven features, such as chatbots, omnichannel support, and smart call routing, greatly improved our response times and customer satisfaction. The user interface is intuitive, and the integration with existing tools was smooth. Overall, it's a powerful solution for modern business communication needs.

What was the project name that you have worked with Worktual?

Contact Center Software

How long have you used Worktual?

1 Years

How frequently you use Worktual?

Daily

How do you find pricing of Worktual?

inexpensive

What do you like the most about Worktual?

I appreciated how easy it was to set up and customize Worktual’s AI tools. The chatbot and contact centre automation significantly reduced workload while improving service quality. Its unified communications feature allowed our team to collaborate more efficiently across channels. Analytics and reporting also provided deep insights for continuous improvement.

What do you like the least about Worktual?

Some features had a slight learning curve initially, but support documentation helped overcome it quickly.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Shopify

Worktual has completely streamlined our customer support

We’ve been using Worktual for a few months now, and I have to say—it’s made a big difference in how we handle customer support. What stood out to us right away was how easy it is to manage conversations from different channels all in one place. Whether it's live chat, email, or even social media, everything is connected, which saves our team a lot of time and avoids confusion. The support features are also really solid. We've been able to set up automated responses for common questions, assign tickets more efficiently, and keep track of customer history without jumping between tools. It feels like we’re finally in control of our support process instead of just reacting. Overall, Worktual feels like a very complete solution for businesses that want to offer better, faster customer support—especially if you're looking to stay on top of multiple channels without the usual chaos.

What was the project name that you have worked with Worktual?

Contact Center Software

How long have you used Worktual?

2 Years

How frequently you use Worktual?

Daily

How do you find pricing of Worktual?

mid-tier

What do you like the most about Worktual?

What I liked most about Worktual is how effortlessly it brings all our customer interactions into one place. Being able to manage conversations from chat, email, and social media in a single dashboard has really improved our response time and overall efficiency. The platform also feels intuitive—our team didn’t need much training to get up and running. Plus, the automation and reporting tools are a huge bonus for staying on top of performance without the manual work.

What do you like the least about Worktual?

If I had to point out something, it would be that the initial setup took a bit more time than expected, especially when connecting multiple channels and configuring automations. It wasn’t overly complicated, but it did require some trial and error to get everything just right. That said, once it was all set up, it’s been running smoothly.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Shopify
Santhanam

All-in-One Communication That Really Converts

Worktual Lola AI agent has been a game changer for our e-commerce website. Chatbot, Email, livechat all work together and easy to connect with visitors and convert them into leads. Hightly Recommended...

What was the project name that you have worked with Worktual?

Contact Center Software

How long have you used Worktual?

1 Years

How frequently you use Worktual?

Yearly

How do you find pricing of Worktual?

mid-tier

What do you like the most about Worktual?

Omnichannel feature

What do you like the least about Worktual?

Ticket system

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

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