LiveAgent
Best Help Desk Software & Live Chat Software for Better Customer Service
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LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent streamlines all of your customer interactions into an integrated, seamless hybrid ticketing system where everything is easily accessible and manageable. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Advanced automation features, rules, tags, and 190+ integrations create a powerful customer service software for businesses of all sizes. Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. Start your free trial, no credit card required. LiveAgent has served over 150M end-users worldwide is the most reviewed and #1 rated live chat software for SMB in 2021. LiveAgent also boasts the fastest chat widget on the market.
- Accounting
- Apparel-fashion
- Automotive
- Banking
- Entertainment
- Hospital-health-care
- Human-resources
- Leisure-travel
- Marketing-advertising
- Real-estate
- Retail
- Arabic
- Chinese
- Danish
- Dutch
- English
- Korean
Screenshot & Video
LICENSING & DEPLOYMENT
- Proprietary
- Cloud Hosted
- On Premises
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
SUPPORT
- Chat
- Phone
- 24x7 Support
Knowledge Base
- Help Guides
- Video
- Blog
- Webinars
- On-Site Training
LiveAgent Core Features
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
- Alerts/Notifications
- Canned Responses
- File Transfers
- Geo Targeting
- Offline Form
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
- Alerts/Notifications
- Help Desk
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
- Change Management
- CMDB
- Incident Management
- IT Asset Management
- Knowledge Base
- Mobile Access
- Problem Management
- Procurement Management
- Reports
- Self Service Portal
- SLA Management
- Branding Control
- Customer Portal
- Online Ticketing
- Payment Processing
- Reporting & Analysis
- Ticket Brokering
- Ticket Reservations
- Ticket Scanning
LiveAgent Pricing
Pricing Type
-
Free
Payment Frequency
-
Monthly Payment
-
Quote Based
LiveAgent Reviews
Paras Artwani
Posted on Mar 11, 2020
One of our best purchase ever made ....
Review Summary
Trusting in LiveAgent for our support system was one of the bestest decision ever made by our organization which helped us to switch self hosted support solution to now a fully dedicated solution LiveAgent. The ability to maintain multiple emails and Social Inbox like Facebook and Twitter helped us hear our users and understand their needs.
Knowledge Base and Live Chat helped us to attend our user needs in a more better way and in almost 3 months we achieved our Return on Investment
Andrej Csizmadia, at QualityUnit
Posted on Mar 02, 2020
The best customer support team!
Review Summary
While the help desk software is very affordable, has a lot of features and comes with a lot of integration, what really stands out is the customer support team. These guys always go an extra mile!
sebastian slusnik, at Quality Unit
Posted on Jan 09, 2019
Most powerful helpdesk software ever seen!
Review Summary
LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. Very easy to understand. This is an awesome product.
Colin Spiers, at Redeem Group
Posted on Jan 04, 2019
Number 1 for CRM systems
Review Summary
Having implemented LiveAgent across a number of channels it is clear with its slick UI and customisation options it is perfect for any CRM needs.
Software Response
LiveAgent
Hello Colin, thanks a lot for your feedback! We are truly happy to have you with us! :)
Posted on Dec 10, 2020
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