Spiraldesk
The true multi-brand helpdesk
Spiraldesk is a web-based multi-brand helpdesk, that manages customer service and communication for companies which operates with multiple entities, profit centers, locations, products or brands. Companies run multiple non-connecting business units with the same top management. Spiraldesk acts as a single platform to monitor the customer service process in each entity, even if they have a separate process for each of them. A business unit could be using a certain set of applications like a CRM, to ease their process. They can all be connected to Spiraldesk.
Licensing & Deployment
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Cloud Hosted
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Web-based
Support
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Chat
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Phone
Knowledge Base
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Help Guides
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Video Guides
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Blogs
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Case Studies
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On-Site Training
Media
Spiraldesk Core Features
Focus of Help Desk Feature
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
Spiraldesk Pricing
Pricing Type
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Free
Payment Frequency
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Monthly Payment
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Annual Subscription
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Free
Spiraldesk Reviews
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