Spiraldesk

Deployment

Web-based

Best for

SmallMediumFreelancer

Overview

About Spiraldesk

Spiraldesk is a web-based multi-brand helpdesk, that manages customer service and communication for companies which operates with multiple entities, profit centers, locations, products or brands. Companies run multiple non-connecting business units with the same top management. Spiraldesk acts as a single platform to monitor the customer service process in each entity, even if they have a separate process for each of them. A business unit could be using a certain set of applications like a CRM, to ease their process.

They can all be connected to Spiraldesk.

At a glance

Software information

Industries served, licensing and the support Spiraldesk provides.

Licensing

  • Monthly Payment
  • Annual Subscription
  • Free
  • Free version

Support

  • Phone
  • Email
  • Live Chat
  • Online (Ticket)

Training

  • Help Guides
  • Video Guides
  • Blogs
  • Case Studies
  • On-Site Training

Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs
  • Case Studies
  • On-Site Training
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Capabilities

Spiraldesk features

The full feature set, grouped by module.

Help Desk Software

  • Analytics & Reporting
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • SLA
  • Ticketing Management

Plans

Spiraldesk pricing

Free Version
Yes
Payment Frequency
Monthly Payment, Annual Subscription, Free

Media

Screenshots & video

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