Overview
HubSpot
HubSpot's Help Desk tools let you manage customer support tickets all in one dashboard. Reps can view all communication made on the ticket and oversee the case's progress throughout the entire troubleshooting process. Tickets are also linked to customer records, making it easier for customer service reps to reference past engagements with the company. Additionally, HubSpot provides ticket analytics that customer service managers can use to track their team's performance. This data includes important metrics like agent response time and ticket volume which indicate if a team is meeting customer demand. If not, management can investigate individual rep workflow and identify key roadblocks that are preventing the team from achieving business goals.
Media
HubSpot Help Desk
Core Features
Help Desk Features
  • Analytics & Reporting
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Knowledge Base
  • Live Chat
  • SLA
  • Ticketing Management
Pricing
Pricing Type
Free
Payment Frequency
Monthly Payment, Annual Subscription
Customer Reviews
4.0 (1 Reviews)

You can get everything you need to get started for free with hubspot.

A
6 months ago

If you need a full-blown customer relationship management (CRM) tool to go along with your help desk software, HubSpot is a smart choice. With their free Service Hub, we at Trusted get ticketing, meeting scheduling, reporting, a team inbox, live chat + chatbots, email templates, and team email connections. So, it includes everything you need to start optimizing your customer support process. But you also get several other features like tasks and activities, email tracking, contact website activity, contact management, custom fields, and more. While HubSpot’s free plan is excellent, their paid plans offer a fantastic suite of amazing features you can use to improve your entire support system further. Each pricing tier adds more advanced features, but their most affordable plan ($40 per month for two users). So, it’s quite a step up from HubSpot’s free plan. However, if you meet those limits, you have to upgrade to a higher-tiered plan. The next tier starts at $320/month.

I have used this software for
300 Days
I use this software
Daily
  • Ease of use
  • Features & functionality
  • Customer support
  • Value for money
  • Integrations
  • On-boarding
  • Overall ratings
6 User Score
User Recommendation Score
Licensing & Deployment
  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux
Support
  • Chat
  • Phone
Knowledge Base
  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • Case Studies
  • On-Site Training