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Help Desk & Ticketing Software

HubSpot's Help Desk tools let you manage customer support tickets all in one dashboard. Reps can view all communication made on the ticket and oversee the case's progress throughout the entire troubleshooting process. Tickets are also linked to customer records, making it easier for customer service reps to reference past engagements with the company. Additionally, HubSpot provides ticket analytics that customer service managers can use to track their team's performance. This data includes important metrics like agent response time and ticket volume which indicate if a team is meeting customer demand. If not, management can investigate individual rep workflow and identify key roadblocks that are preventing the team from achieving business goals.
HubSpot
2012
United States
  • Management-consulting
1 Industry
  • English
1 Language
Industries
  • Management-consulting
Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux
Support
  • Email
  • Chat
  • Phone
  • 24x7 Support
Knowledge Base
  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • Case Studies
  • On-Site Training

HubSpot Help Desk Core Features

Focus of Help Desk Feature
  • Analytics & Reporting
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Knowledge Base
  • Live Chat
  • SLA
  • Ticketing Management
Focus of Ticketing Feature
  • Branding Control
  • Customer Portal
  • Payment Processing
  • Reporting & Analysis
  • Ticket Brokering
  • Ticket Reservations
  • Ticket Scanning

HubSpot Help Desk Pricing

Pricing Type
  • Free
Preferred Currency
  • USD ($)
Payment Frequency
  • Monthly Payment
  • Annual Subscription
Vendor pricing page

HubSpot Help Desk Reviews

4.5 2 Reviews
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Anonymous User

HubSpot Help Desk is a full-scale customer service software that helps you meet the challenge of customer support while increasing collaboration.

This is the best working tool so far. It helps me answer my customers so fast and find everything about our clients. It’s a great tool to have in your toolbox as it gets the job done perfectly.

What was the project name that you have worked with HubSpot Help Desk?

Help Desk Software

How long have you used HubSpot Help Desk?

8 Months

How frequently you use HubSpot Help Desk?

Daily

What do you like the most about HubSpot Help Desk?

Easily integrates with HubSpot marketing hub.

It has an amazing UI and is very handy.

A very stable platform that works pretty fast too.

What do you like the least about HubSpot Help Desk?

Some of its modules need to be improved.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Adam Ng

You can get everything you need to get started for free with hubspot.

If you need a full-blown customer relationship management (CRM) tool to go along with your help desk software, HubSpot is a smart choice. With their free Service Hub, we at Trusted get ticketing, meeting scheduling, reporting, a team inbox, live chat + chatbots, email templates, and team email connections. So, it includes everything you need to start optimizing your customer support process. But you also get several other features like tasks and activities, email tracking, contact website activity, contact management, custom fields, and more. While HubSpot’s free plan is excellent, their paid plans offer a fantastic suite of amazing features you can use to improve your entire support system further. Each pricing tier adds more advanced features, but their most affordable plan ($40 per month for two users). So, it’s quite a step up from HubSpot’s free plan. However, if you meet those limits, you have to upgrade to a higher-tiered plan. The next tier starts at $320/month.

How long have you used HubSpot Help Desk?

300 Days

How frequently you use HubSpot Help Desk?

Daily

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating