Best Help Desk Software
Help desk software adds an autonomous ticketing system that lets the customers register their complaints. In addition, built-in storage of helpful tips or instructions provides an instant support solution to most issues. They are skipping the need to contact an executive. The best part of the help desk system is the smart routing of inquiries to specific departments for better solutions. The tracking and reporting of the inquiry status get much easier as well. Needing seamless integration of a help desk ticketing system into your current network? Just go through the below list of the best help desk software :
List of Top Help Desk Software
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![Gladly]()
Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate ... read more about Gladly
Gladly Review
Gladly is a live chat and customer service solution that is designed for accessibility and personalization for better customer support.
reviewed by: Justine SneeEntry Level PriceContact vendorFree TrialN/APricing TypePer User25% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- Response Template
- SLA
- Ticketing Management
Key Details
Industries
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Banking
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Business-supplies-equipment
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Financial-services
-
Hospital-health-care
-
Information-services
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Information-technology-services
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Email
- Chat
- Phone
-
24x7 Support
Training
-
Webinar
-
Documentation
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Case Studies
Packages
Pricing Type
-
Per User
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Monthly Payment
-
![RemotePC]()
RemotePC is a remote support software businesses, organizations, and individuals use to support their customers and employees. One unique feature of RemotePC is its Web-based interface. This feature allows users to connect ... read more about RemotePC
RemotePC Review
RemotePC makes it simple to drag and drop files between computers
reviewed by: Eric Dalius, Executive Chairman at MuzicSwipeEntry Level Price$22.12 Per YearFree Trial7 DaysPricing TypeFlat Rate33% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Alerts
- Customization
- Dashboards
- Document Storage
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Response Template
- Ticketing Management
Key Details
Industries
-
Computer-software
-
Professional-training
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Phone
-
24x7 Support
Training
-
Webinar
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
On-Site Training
Packages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
7 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Standard$22.12 Per Year -
![Richpanel]()
Helping Ecommerce Businesses to Scale Their Support Teams. Richpanel is the customer service platform for Ecommerce teams. We design & develop tools that make it easy for eCommerce teams to automate their ... read more about Richpanel
Richpanel Review
Richpanel is a SaaS-based Customer Support CRM Platform that helps data-first enterprises to deliver richer and more personalized experiences.
reviewed by: Kendall HargravesEntry Level Price$80 Per MonthFree Trial14 DaysPricing TypeFlat Rate33% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Chat
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
Packages
Pricing Type
-
Flat Rate
Free Version
-
No
Free Trial
-
14 Days Trial
Payment Frequency
-
Monthly Payment
Available Packages
Standard$80 Per Month -
![Gorgias]()
Gorgias is the ecommerce helpdesk that turns your customer service into a profit center. The best merchants grow through exceptional customer service. Have all your customer's data displayed when you're talking to ... read more about Gorgias
Gorgias Review
Absolutely amazing experience. It offers full control, asset management, and reports
reviewed by: AnonymousEntry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor33% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Alerts
- Customer Review
- Dashboards
- Live Chat
- Response Template
Key Details
Industries
-
Education-management
-
Financial-services
-
Hospital-health-care
Licensing & Deployment
-
Open Source
-
Cloud Hosted
-
Web-based
Support
- Email
- Chat
-
24x7 Support
Training
-
Webinar
Knowledge Base
-
Help Guide
Packages
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
Yes
Payment Frequency
-
Monthly Payment
-
![TankhaPay]()
TankhaPay is a powerful, mobile-first HRMS and workforce management platform designed for businesses of all sizes—MSMEs, startups, and large enterprises. Backed by 25+ years of industry legacy through Akal Information Systems, it ... read more about TankhaPay
TankhaPay Review
HR processes are now smooth and automated
reviewed by: Bakshin Kaur, Director at Akal Information Systems Ltd.Entry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor5% in Help Desk SoftwareKey Details
Industries
-
Electrical-electronic-manufacturing
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Facilities-services
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Food-beverages
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Food-production
-
Government-administration
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Government-relations
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Health-wellness-fitness
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Information-technology-services
-
Leisure-travel
-
Outsourcing-offshoring
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Pharmaceuticals
-
Telecommunications
-
Textiles
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
Support
- Email
-
24x7 Support
Packages
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
Yes
Payment Frequency
-
Quote Based
-
-
![Velixa.ai]()
Velixa.ai is a help desk platform combining Agentic AI and Conversational AI to modernize IT service delivery. Acting as a Virtual Assistant for IT, it offers Automated Ticket Logging, Knowledge-Base Learning, and ... read more about Velixa.ai
Velixa.ai Review
Velixa.ai AI-Driven Insights Made Easy
reviewed by: Sam clark, Manager at BluebixhealthEntry Level PriceContact vendorFree TrialAvailablePricing TypeContact Vendor40% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customization
- Dashboards
- Document Storage
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Response Template
- SLA
- Ticketing Management
- AI Features
Key Details
Industries
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Architecture-planning
-
Automotive
-
Banking
-
Biotechnology
-
Chemicals
-
Commercial-real-estate
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Computer-software
-
Construction
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Defense-space
-
E-learning
-
Electrical-electronic-manufacturing
-
Facilities-services
-
Financial-services
-
Government-administration
-
Hospital-health-care
-
Industrial-automation
-
Medical-practice
-
Real-estate
-
Staffing-recruiting
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Email
-
24x7 Support
Training
-
Webinar
-
In-person
-
Documentation
Packages
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
Yes
Payment Frequency
-
Quote Based
-
![Jira Service Management]()
Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast. Tune Jira Service Management ... read more about Jira Service Management
Jira Service Management Review
It Offers configurable workflows in addition to various automation choices
reviewed by: Keith Eneix, President at FannitEntry Level Price$47 Per MonthFree Trial30 DaysPricing TypeFlat Rate20% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Document Storage
- Email Integration
- Escalation
- Interaction Tracking
- Live Chat
- Multilingual
- Response Template
- Ticketing Management
Key Details
Industries
-
Information-technology-services
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
Windows
Support
- Phone
-
24x7 Support
Training
-
In-person
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Webinars
Packages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
Yes
Free Trial
-
30 Days Trial
Payment Frequency
-
Monthly Payment
-
Quote Based
Available Packages
Premium$47 Per Month -
![Hiver]()
Hiver is the world’s first helpdesk built for Google Workspace. We help teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail. This means ... read more about Hiver
Hiver Review
Hiver is practical and easy to turn an email into a ticket that the entire team can address
reviewed by: Andrew Tomson, Project Manager at SofilmarEntry Level Price$15 Per MonthFree Trial7 DaysPricing TypePer User50% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Alerts
- Customization
- Dashboards
- Email Integration
- Interaction Tracking
- Multi-Channel
- Response Template
- Ticketing Management
Key Details
Industries
-
Information-technology-services
-
Marketing-advertising
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Email
- Chat
-
24x7 Support
Training
-
Webinar
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Webinar
-
Case Studies
-
On-Site Training
Packages
Pricing Type
-
Per User
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
7 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Standard$15 Per Month -
![Frontline Education]()
Frontline Education is an integrated insights partner serving more than 12,000 educational organizations and millions of educators, administrators and support personnel in their efforts to develop the next generation of learners. Bringing ... read more about Frontline Education
Entry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor14% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Dashboards
- Document Storage
- Email Integration
Key Details
Industries
-
Education-management
-
Higher-education
-
Human-resources
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
-
Windows
Support
- Chat
- Phone
-
24x7 Support
Training
-
Webinar
Knowledge Base
-
Help Guides
-
Video
-
Blog
-
Case Studies
-
Webinars
Packages
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Monthly Payment
-
![devContact]()
The main objective of our software is to bring to our customers, the best solution to resolve app user complaints and queries. It offers a number of features, which include one-on-one messaging, ... read more about devContact
Entry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor100% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customer Review
- Dashboards
- Email Integration
- Live Chat
- Multilingual
- Ticketing Management
Key Details
Licensing & Deployment
-
On Premises
-
Web-based
-
iPhone/iPad
-
Android
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
Packages
Pricing Type
-
Contact Vendor
Free Version
-
Yes
Payment Frequency
-
Free
-
![edesk]()
Customer support tickets matched with order data from everywhere you sell - unified into a simple system your team will love. edesk helps manage all your customer queries,all in one place. eDesk ... read more about edesk
Entry Level Price$69 Per MonthFree Trial14 DaysPricing TypeFlat Rate50% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
Support
- Chat
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Webinars
-
Case Studies
-
On-Site Training
Packages
Pricing Type
-
Flat Rate
Free Version
-
No
Free Trial
-
14 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Standard$69 Per Month -
![Agiloft Service Desk]()
Agiloft's fully integrated applications work together to form a single system of record for all of your IT service processes. You'll have complete, 360-degree control over every process, delivered to you in ... read more about Agiloft Service Desk
Entry Level PriceFree versionFree TrialAvailablePricing TypeFree50% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multilingual
- SLA
- Ticketing Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
On Premises
-
Web-based
-
Windows
-
Mac
Support
- Chat
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Case Studies
-
Whitepapers
-
On-Site Training
Packages
Pricing Type
-
Free
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
One-Time Payment
-
Free
-
![OfficeAmp]()
OfficeAmp makes it easy for office managers and admins to run an efficient workplace by giving employees a one-stop-shop for all of their requests and questions. Simple and robust ITSM system that ... read more about OfficeAmp
Entry Level Price$1 Per MonthFree Trial14 DaysPricing TypeFlat Rate100% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Alerts
- Customization
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Ticketing Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Chat
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
Packages
Pricing Type
-
Flat Rate
Free Version
-
No
Free Trial
-
14 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Quote Based
Available Packages
Standard$1 Per Month -
![ThinkOwl]()
ThinkOwl is an Artificial intelligence based, next-generation service-desk software that combines human and machine learning. It leverages your agents' productivity to the maximum by intelligent automation. ThinkOwl empowers your organization to enhance ... read more about ThinkOwl
Entry Level PriceContact vendorFree Trial30 DaysPricing TypeContact Vendor100% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customer Review
- Customization
- Email Integration
- Escalation
- Live Chat
- Multi-Channel
- Multilingual
- Ticketing Management
Key Details
Industries
-
Retail
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
Web-based
Support
- Chat
-
24x7 Support
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Case Studies
-
Whitepapers
-
On-Site Training
Packages
Pricing Type
-
Contact Vendor
Free Version
-
No
Free Trial
-
30 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Quote Based
-
![Plumsail HelpDesk]()
Plumsail HelpDesk is a ready-made tool for SharePoint that helps you to make your customers happy with quick and efficient support. If you’re looking for out-of-box functionality, user-friendly interface and simple set ... read more about Plumsail HelpDesk
Entry Level Price$39 Per MonthFree Trial30 DaysPricing TypeFlat Rate100% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
Key Details
Licensing & Deployment
-
On Premises
-
Windows
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
Packages
Pricing Type
-
Flat Rate
Free Version
-
No
Free Trial
-
30 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Quote Based
-
One-Time Payment
Available Packages
Standard$39 Per Month -
![ReadyDesk]()
ReadyDesk is a completely web based help desk software solution that has powerful features to meet the demands of businesses of any size. With ReadyDesk you can offer your customers several options ... read more about ReadyDesk
Entry Level Price$9 Per MonthFree TrialN/APricing TypeFlat Rate100% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
On Premises
-
Web-based
-
Windows
Support
- Chat
- Phone
Knowledge Base
-
Help Guides
-
On-Site Training
Packages
Pricing Type
-
Flat Rate
Free Version
-
No
Payment Frequency
-
Monthly Payment
-
One-Time Payment
Available Packages
Standard$9 Per Month -
![Web+Center]()
Web+Center, from Internet Software Sciences, is open source, web-based IT help desk software that runs onsite or in the cloud. With access to 100% of the source code, organizations can create the ... read more about Web+Center
Entry Level PriceFree versionFree TrialAvailablePricing TypeFree100% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customer Review
- Customization
- Email Integration
- Escalation
- Live Chat
- Ticketing Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
On Premises
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
Support
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Whitepapers
-
On-Site Training
Packages
Pricing Type
-
Free
Payment Frequency
-
Monthly Payment
-
One-Time Payment
-
Free
-
![CustomerFirst]()
CustomerFirst is a CRM Help Desk software that includes defect and bug tracking software capabilities for those companies that are supporting internally developed software. It integrates the communications between support or help ... read more about CustomerFirst
Entry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor100% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customization
- Email Integration
- Escalation
- Live Chat
- SLA
- Ticketing Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
-
Windows
Support
- Phone
Knowledge Base
-
Help Guides
-
Case Studies
-
Whitepapers
Packages
Pricing Type
-
Contact Vendor
Free Version
-
No
Payment Frequency
-
Quote Based
-
![ServiceWise]()
ServiceWise is a completely customizable internal helpdesk and IT Service Management (ITSM) solution. ServiceWise focuses on providing the highest level of service to your customers. Introducing the all-new LiveSync feature, customers can ... read more about ServiceWise
Entry Level Price$20 Per MonthFree Trial30 DaysPricing TypeFlat Rate30% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customer Review
- Customization
- Email Integration
- Escalation
- Live Chat
- Multilingual
- SLA
- Ticketing Management
Key Details
Industries
-
Information-technology-services
Licensing & Deployment
-
Proprietary
-
Cloud Hosted
-
On Premises
-
Web-based
-
Windows
Support
- Email
- Phone
-
24x7 Support
Training
-
In-person
Knowledge Base
-
Help Guides
-
Video Guides
-
Webinars
-
Whitepapers
Packages
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
No
Free Trial
-
30 Days Trial
Payment Frequency
-
Monthly Payment
Available Packages
Standard$20 Per Month -
![DiamanteDesk]()
DiamanteDesk is FREE Open Source easy-to-use help-desk solution. This customer service software allows easy customizations to meet unique business needs. It’s based on modern technology stack (PHP 5, Symfony2, Oro Platform, Bootstrap) ... read more about DiamanteDesk
Entry Level PriceFree versionFree TrialAvailablePricing TypeFree50% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customization
- Dashboards
- Email Integration
- Escalation
- Interaction Tracking
- Multi-Channel
- SLA
- Ticketing Management
Key Details
Licensing & Deployment
-
Web-based
-
Windows
-
Mac
Support
- Phone
Knowledge Base
-
Help Guides
-
On-Site Training
Packages
Pricing Type
-
Free
Payment Frequency
-
Free
-
![eStreamDesk]()
If you are looking for an easy to use yet extremely powerful service to help you manage customer requests then eStreamDesk may be just what you are looking for. eStreamDesk is a ... read more about eStreamDesk
Entry Level PriceFree versionFree TrialAvailablePricing TypeFree100% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customization
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- Ticketing Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
Knowledge Base
-
Help Guides
-
Video Guides
-
On-Site Training
Packages
Pricing Type
-
Free
Payment Frequency
-
Monthly Payment
-
Quote Based
-
Free
-
![EvantoDesk]()
EvantoDesk is a simple, user-friendly customer service software designed specifically for small and medium-sized businesses. Developed and built with SMEs in mind, EvantoDesk comes with all the features a small or medium-sized ... read more about EvantoDesk
Entry Level Price$15 Per MonthFree TrialAvailablePricing TypeFlat Rate50% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customer Review
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
-
Windows
-
Mac
Support
- Chat
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
Packages
Pricing Type
-
Flat Rate
Free Version
-
No
Free Trial
-
Available Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Standard$15 Per Month -
![Help Sumo]()
Help Sumo is more affordable, easier to setup and use, and designed mainly for small and medium sized business. Help Sumo includes a built in Knowledge Base which allows your Service Desk ... read more about Help Sumo
Entry Level Price$19 Per MonthFree Trial30 DaysPricing TypeFlat Rate50% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customization
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
Knowledge Base
-
Help Guides
-
On-Site Training
Packages
Pricing Type
-
Flat Rate
Free Version
-
No
Free Trial
-
30 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Standard$19 Per Month -
![NABD System]()
NABD is a workflow-based customer service management solution. It manages a customer's cross-channel exposure with a company, product, brand, or service by providing end-to-end view of customer cases, issues, concerns, and queries. ... read more about NABD System
Entry Level PriceFree versionFree TrialAvailablePricing TypeFree50% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
Support
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Whitepapers
-
On-Site Training
Packages
Pricing Type
-
Free
Payment Frequency
-
Monthly Payment
-
Free
-
![Abhisi]()
Whether your customer support hero is a lone warrior or a group of hundreds, Abhisi makes it easy to care for your customers because it works just like email. Sign up for ... read more about Abhisi
Entry Level PriceFree versionFree TrialAvailablePricing TypeFree50% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Live Chat
- Multi-Channel
- Multilingual
- Ticketing Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Chat
Knowledge Base
-
Help Guides
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Video Guides
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Blogs
Packages
Pricing Type
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Free
Payment Frequency
-
Monthly Payment
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Annual Subscription
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Free
-
![Sitehelpdesk]()
We deliver fast, efficient and highly intuitive web based help desk software applications that are designed for their specific function yet easily configurable to fit the way you work. Direct web updates ... read more about Sitehelpdesk
Entry Level Price$800 One-timeFree Trial30 DaysPricing TypeFlat Rate100% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customer Review
- Customization
- Email Integration
- Escalation
- Live Chat
- Multilingual
- SLA
- Ticketing Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
On Premises
-
Web-based
-
Windows
Support
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
On-Site Training
Packages
Pricing Type
-
Flat Rate
Free Version
-
No
Free Trial
-
30 Days Trial
Payment Frequency
-
Quote Based
-
One-Time Payment
Available Packages
Standard$800 One-time -
![Spiraldesk]()
Spiraldesk is a web-based multi-brand helpdesk, that manages customer service and communication for companies which operates with multiple entities, profit centers, locations, products or brands. Companies run multiple non-connecting business units with ... read more about Spiraldesk
Entry Level PriceFree versionFree TrialAvailablePricing TypeFree100% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
Support
- Chat
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Case Studies
-
On-Site Training
Packages
Pricing Type
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Free
Payment Frequency
-
Monthly Payment
-
Annual Subscription
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Free
-
![ACANOTION Help Desk]()
Help Desk Software Australia develops and sale of simple easy to use help desk and service management software. Used by Government, Commercial sectors globally. Software can be downloaded at www.helpdesksoftware.com.au. Useful for ... read more about ACANOTION Help Desk
Entry Level Price$995 One-timeFree TrialN/APricing TypeFlat Rate100% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customization
- Dashboards
- Email Integration
- Knowledge Base
- Live Chat
- SLA
- Ticketing Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
-
Windows
Support
- Phone
Knowledge Base
-
Help Guides
-
Case Studies
-
On-Site Training
Packages
Pricing Type
-
Flat Rate
Free Version
-
No
Payment Frequency
-
One-Time Payment
Available Packages
Standard$995 One-time -
![Alcea]()
Store information in a central, accessible repository. This information can then be accessed using Alcea’s powerful search and filtering tools — so people in your organization can get to the information they ... read more about Alcea
Entry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor50% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customization
- Dashboards
- Live Chat
- Ticketing Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
Support
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Case Studies
-
On-Site Training
Packages
Pricing Type
-
Contact Vendor
Free Version
-
No
Payment Frequency
-
Quote Based
-
![AppHelp]()
AppHelp delivers IT helpdesk solutions that help cloud enablement, onboard, and support technology services to improve market share, mitigate churn and increase lifetime value.
Entry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor100% in Help Desk SoftwareFeatures
- Attendance Tracking
- Customization
- Online Application
- Document Sharing
- Call Routing
- Escalation
- Live Chat
- Multi-Channel
- Customizable Branding
- Ticketing Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
Knowledge Base
-
Help Guides
-
Blogs
-
Webinars
-
Infographics
-
Case Studies
-
Whitepapers
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On-Site Training
Packages
Pricing Type
-
Contact Vendor
Free Version
-
No
Payment Frequency
-
Quote Based
-
![Artologik HelpDesk]()
HelpDesk provides a well-organised overview of support matters and stores all related information in one place. The support tool has practical functions like an FAQ, delegation, a knowledge database and SLA. It ... read more about Artologik HelpDesk
Entry Level PriceContact vendorFree Trial30 DaysPricing TypeContact Vendor100% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customization
- Dashboards
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multilingual
- SLA
- Ticketing Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
On Premises
-
Web-based
-
Windows
Support
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Infographics
-
Case Studies
-
On-Site Training
Packages
Pricing Type
-
Contact Vendor
Free Version
-
No
Free Trial
-
30 Days Trial
Payment Frequency
-
Monthly Payment
-
Quote Based
-
One-Time Payment
-
![Central Desk]()
Helpdesk software, or helpdesks in short, are many, but they are usually complicated and overloaded with features. Central Desk, on the other hand, is not only easy to set up but also ... read more about Central Desk
Entry Level PriceContact vendorFree Trial30 DaysPricing TypeContact Vendor100% in Help Desk SoftwareFeatures
- Attendance Tracking
- Customer Review
- Online Application
- Call Routing
- Escalation
- Live Chat
- Ticketing Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
Support
- Phone
Knowledge Base
-
Help Guides
-
Blogs
-
Case Studies
-
On-Site Training
Packages
Pricing Type
-
Contact Vendor
Free Version
-
No
Free Trial
-
30 Days Trial
Payment Frequency
-
Monthly Payment
-
![HelpDeskEddy]()
HelpDeskEddy is a unified system of customer service that is always at hand for your needs. You can surprise with your customer service through our simple and easy high-quality client service. With ... read more about HelpDeskEddy
Entry Level PriceContact vendorFree TrialAvailablePricing TypeContact Vendor100% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customer Review
- Customization
- Online Application
- Call Routing
- Escalation
- Email Integration
- Live Chat
- Multi-Channel
- Multilingual
- Customizable Branding
- SLA
- Ticketing Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
On Premises
-
Web-based
-
Android
-
Windows
Support
- Chat
- Phone
Knowledge Base
-
Help Guides
-
Blogs
-
On-Site Training
Packages
Pricing Type
-
Contact Vendor
Free Version
-
No
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Quote Based
-
![Helpy]()
Helpy is the customer support platform engineered for companies that are serious about customer data security and control. Safeguard your data without compromising on giving customers heroic support! Designed for on-premise and ... read more about Helpy
Entry Level PriceFree versionFree TrialAvailablePricing TypeFree50% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
On Premises
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
-
Linux
Support
- Phone
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
Webinars
-
Case Studies
-
On-Site Training
Packages
Pricing Type
-
Free
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Free
-
![Trakdesk]()
A fully customizable customer support software and helpdesk solution with all the necessary tools to provide exceptional customer support while earning customers smiles. It is a cloud based customer support and helpdesk ... read more about Trakdesk
Entry Level Price$9.99 Per MonthFree Trial30 DaysPricing TypeFlat Rate100% in Help Desk SoftwareFeatures
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
Key Details
Licensing & Deployment
-
Cloud Hosted
-
Web-based
-
iPhone/iPad
-
Android
-
Windows
-
Mac
Knowledge Base
-
Help Guides
-
Video Guides
-
Blogs
-
On-Site Training
Packages
Pricing Type
-
Flat Rate
Free Version
-
No
Free Trial
-
30 Days Trial
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Available Packages
Standard$9.99 Per Month
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This article discusses the critical challenges of traditional help desk solutions and how modern help desk systems with robust features and functionalities can... ... Read research article
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This article acts as a perfect guide to the cost and feature comparison of the best help desk software for your business by providing an overview of these top... ... Read research article
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Go through this article to know the importance of chatbots in customer service and why the dominance of chatbots in customer service will never end. ... Read research article
