HelpDeskEddy

Deployment

WindowsAndroidWeb-based

Best for

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Overview

About HelpDeskEddy

HelpDeskEddy is a unified system of customer service that is always at hand for your needs. You can surprise with your customer service through our simple and easy high-quality client service. With endless possibilities you can connect our system to your existing mailboxes and create tickets directly from the incoming emails. Incoming emails are checked automatically by the system and every incoming email is converted into “a ticket”. Within our system is a list of tickets matching to the list of emails you have in your inbox with all the content and attachments included.

At a glance

Software information

Industries served, licensing and the support HelpDeskEddy provides.

Licensing

  • Monthly Payment
  • Annual Subscription
  • Quote Based
  • Free trial

Support

  • Phone
  • Email
  • Live Chat
  • Online (Ticket)

Training

  • Help Guides
  • Blogs
  • On-Site Training

Knowledge Base

  • Help Guides
  • Blogs
  • On-Site Training
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Capabilities

HelpDeskEddy features

The full feature set, grouped by module.

Help Desk Software

  • Analytics & Reporting
  • Customer Review
  • Customization
  • Online Application
  • Call Routing
  • Escalation
  • Email Integration
  • Live Chat
  • Multi-Channel
  • Multilingual
  • Customizable Branding
  • SLA
  • Ticketing Management

Plans

HelpDeskEddy pricing

Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription, Quote Based
Free Trial
0 Days

Media

Screenshots & video

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