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CustomerFirst

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Deployment

WindowsWeb-based

Best for

SmallMedium

Overview

About CustomerFirst

CustomerFirst is a CRM Help Desk software that includes defect and bug tracking software capabilities for those companies that are supporting internally developed software. It integrates the communications between support or help desk, development, and professional services. CustomerFirst helps you manage your relationship with your customers and keep your customers satisfied by being responsive to their needs. It manages the flow of work from the time an issue is first reported until it is fully resolved.

At a glance

Software information

Industries served, licensing and the support CustomerFirst provides.

Licensing

  • Quote Based

Support

  • Phone
  • Email
  • Online (Ticket)

Training

  • Help Guides
  • Case Studies
  • Whitepapers

Knowledge Base

  • Help Guides
  • Case Studies
  • Whitepapers
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Capabilities

CustomerFirst features

The full feature set, grouped by module.

Help Desk Software

  • Analytics & Reporting
  • Customization
  • Email Integration
  • Escalation
  • Live Chat
  • SLA
  • Ticketing Management

Plans

CustomerFirst pricing

Free Version
No
Payment Frequency
Quote Based
Vendor pricing page

Media

Screenshots & video

CustomerFirst screenshot

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