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World’s 1st Gmail-based Helpdesk

Hiver is the world’s first helpdesk built for Google Workspace. We help teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail. This means they can assign, track, and collaborate on customer emails, as well as run the most advanced analytics and automation from the Gmail interface, without sacrificing any time on learning new software or switching tabs.
Hiver
2011
United States
  • Information-technology-services
  • Marketing-advertising
2 Industries
  • English
1 Language
Industries
  • Information-technology-services
  • Marketing-advertising
Licensing & Deployment
Support
  • Email
  • Chat
  • 24x7 Support
Training
  • Webinar
Knowledge Base
  • Help Guides
  • Video
  • Blog
  • Webinar
  • Case Studies
  • On-Site Training

Media

Hiver

Hiver Core Features

Focus of Help Desk Feature
  • Analytics & Reporting
  • Alerts
  • Customization
  • Dashboards
  • Email Integration
  • Interaction Tracking
  • Multi-Channel
  • Response Template
  • Ticketing Management
Focus of Email Management Feature
  • Archiving & Retention
  • Email Monitoring
  • Multiple Accounts
  • Queue Manager
  • Response Management

Hiver Pricing

Pricing Type
  • Per User
Preferred Currency
  • USD ($)
Free Version
  • No
Free Trial
  • 7 Days Trial
Payment Frequency
  • Monthly Payment
  • Annual Subscription
Vendor pricing page
Plans & Packages
Standard
$15 Per Month

Hiver Reviews

4.01 Review
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Andrew Tomson

Hiver is practical and easy to turn an email into a ticket that the entire team can address

We Sofilmar have used this software daily for the last three years. With Hiver, internal communication and creating alerts about specific inquiries is a walk in the park. The save and close feature also simplifies the process of tracking completed tasks. The only downside to Hiver is server connection issues that sometimes block emails from getting through.

How frequently you use Hiver?

Daily

What do you like the most about Hiver?

What do you like the least about Hiver?

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
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