Hiver Reviews & Pricing 2026

World’s 1st Gmail-based Helpdesk

Hiver is the world’s first helpdesk built for Google Workspace. We help teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail. This means they can assign, track, and collaborate on customer emails, as well as run the most advanced analytics and automation from the Gmail interface, without sacrificing any time on learning new software or switching tabs.

Industries

Information-technology-services
Marketing-advertising

Licensing & Deployment

Proprietary
Cloud Hosted
Web-based
iPhone/iPad
Android
Windows
Mac
Linux

Support

Email
Chat
24x7 Support

Training

Webinar

Knowledge Base

Help Guides
Video
Blog
Webinar
Case Studies
On-Site Training

Hiver Core Features

Focus of Help Desk Feature

Analytics & Reporting
Alerts
Customization
Dashboards
Email Integration
Interaction Tracking
Multi-Channel
Response Template
Ticketing Management

Hiver Pricing

Pricing Type

Per User

Preferred Currency

USD ($)

Free Version

Free Trial

7 Days Trial

Payment Frequency

Monthly Payment
Annual Subscription

Vendor pricing page

Plans & Packages

Standard

$15 Per Month

Hiver Reviews

4.0 1 Review

Andrew Tomson, Project Manager at Sofilmar

Posted on Apr 24, 2023

Hiver is practical and easy to turn an email into a ticket that the entire team can address

We Sofilmar have used this software daily for the last three years. With Hiver, internal communication and creating alerts about specific inquiries is a walk in the park. The save and close feature also simplifies the process of tracking completed tasks. The only downside to Hiver is server connection issues that sometimes block emails from getting through.

How frequently you use Hiver?

Daily

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

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