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OneDesk software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
- Hospital-health-care
- Marketing-advertising
- Nonprofit-organization-management
- English
Screenshot & Video
LICENSING & DEPLOYMENT
- Proprietary
- Cloud Hosted
- Web-based
- Windows
SUPPORT
- Email
- Chat
- Phone
- 24x7 Support
Knowledge Base
- Help Guides
- Video
- Blog
- Webinars
OneDesk Core Features
- Alerts/Notifications
- Collaboration
- Dashboard
- Expense Tracking
- Idea Management
- Portfolio Management
- Project Tracking
- Project Planning
- Reporting and Forecasting
- Resource Management
- Task Management
- Timesheets
- Workflow Management
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Document Storage
- Email Integration
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- Response Template
- SLA
- Ticketing Management
OneDesk Pricing
Pricing Type
-
Per User
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Vendor pricing page
-
14 Days Trial
Plans & Packages
Standard
$11.99 Per Month
OneDesk Reviews
Rolf Madron
Posted on Jan 10, 2023
OneDesk is a help desk and project management software that delivers exceptional helpdesk support and manages daily tasks easily.
Integrations
Switched from
Review Summary
I just love this software. This tool helps me a lot every time I need it works as it should and has the most needed features. It is a perfect product for an enterprise company. It gets better and better with each update. Entering new tickets is also very easy.
Which features have you used in OneDesk?
Help Desk Software , Project Management Software
How long have you used OneDesk?
4 Months
How frequently you use OneDesk?
Daily
What do you like the most about OneDesk?
It is smooth and simple.
The UI is pretty neat and fluid.
Overall good and versatile.
What do you like the least about OneDesk?
It is somewhat complex but feature rich so no issues were found.
Anonyms User
Posted on Jul 13, 2022
OneDesk is an enterprise-level solution that combines help desk and project management software into a single application.
Integrations
Switched from
Review Summary
Earlier we were using another software for managing our company’s projects but that was not up to our expectations then we chose this software and it is really very helpful to manage all our work and tasks. It is a kind of help desk software that gives you the perfect solution for your different projects with lots of options and features available on it.
Which features have you used in OneDesk?
Project Management Software , Help Desk Software , Product Roadmap Software
How long have you used OneDesk?
10 Months
How frequently you use OneDesk?
Daily
What do you like the most about OneDesk?
Easy user-interface.
All-in-one software solution.
Easily integrates with other tools.
What do you like the least about OneDesk?
Sometimes the software works slow.
Could have some better options.
Mellisa Raznicov
Posted on May 06, 2022
The project management software encompasses the entire project lifecycle .
Switched from
Review Summary
You can share projects with the entire team, particular team members, or keep them private in OneDesk. You can even collaborate on projects with your clients. Everyone only sees what interests them and can work together to accomplish the goals. An online tool which can keep record of all of your projects data streamlined is a very good option to choose. Talking about the customer side app. It has live chat support for customers and the development team. They also have developed a special section called Knowledge Base.
Which features have you used in OneDesk?
Project Management Software , Product Roadmap Software , Help Desk Software
How long have you used OneDesk?
16 Months
How frequently you use OneDesk?
Daily
What do you like the most about OneDesk?
The support team is very good. Helps with the customization as well.
Customer onboarding is pretty easy and intuitive.
Individual task assignments for individual team members is a rare feature but OneDesk has it.
What do you like the least about OneDesk?
Integration with tools of google are not available.