OneDesk

Manage your projects, support your customers, provide services.
5.0 (1 Reviews) Write a Review
Overview
OneDesk
OneDesk software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
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OneDesk
OneDesk
OneDesk
OneDesk
OneDesk
OneDesk
Core Features
Project Management Features
  • Alerts/Notifications
  • Collaboration
  • Dashboard
  • Expense Tracking
  • Idea Management
  • Portfolio Management
  • Project Tracking
  • Project Planning
  • Reporting and Forecasting
  • Resource Management
  • Task Management
  • Timesheets
  • Workflow Management
Help Desk Features
  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Document Storage
  • Email Integration
  • Escalation
  • Interaction Tracking
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • Response Template
  • SLA
  • Ticketing Management
Product Roadmap Features
  • Collaboration
  • Content Import/Export
  • Diagramming
  • Drag & Drop
  • Feature Management
  • Milestone Tracking
  • Prioritization
  • Visualization
  • Workflow Management
Pricing
Pricing Type
Flat Rate
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription
Vendor pricing page
14 Days Trial
Plans & Packages
Standard
$9 Per Month
Customer Reviews
5.0 (1 Reviews)

The project management software encompasses the entire project lifecycle .

Mellisa Raznicov
1 week, 5 days ago
You can share projects with the entire team, particular team members, or keep them private in OneDesk. You can even collaborate on projects with your clients. Everyone only sees what interests them and can work together to accomplish the goals. An online tool which can keep record of all of your projects data streamlined is a very good option to choose. Talking about the customer side app. It has live chat support for customers and the development team. They also have developed a special section called Knowledge Base.
I have used this software for
16 Months
I use this software
Daily
Pros :
  • The support team is very good. Helps with the customization as well.
  • Customer onboarding is pretty easy and intuitive.
  • Individual task assignments for individual team members is a rare feature but OneDesk has it.
Cons :
  • Integration with tools of google are not available.
Features Used
  • Project Management
  • Product Roadmap
  • Help Desk
Switched From :
Also Considered :
CloudOffix , GanttPRO , MEISTERPLAN
  • Ease of use
  • Features & functionality
  • Customer support
  • Value for money
  • Integrations
  • On-boarding
  • Overall ratings
9 User Score
User Recommendation Score
Licensing & Deployment
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
Support
  • Chat
  • Phone
Knowledge Base
  • Help Guides
  • Video Guides
  • Blogs
  • Webinars