OneDesk

Manage your projects, support your customers, provide services.

5.0 3 Reviews
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OneDesk software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
OneDesk Inc
2009
Canada
3 Industries
1 Language
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Screenshot & Video

1/6

LICENSING & DEPLOYMENT

SUPPORT

  • Email
  • Chat
  • Phone
  • 24x7 Support

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Webinars

OneDesk Core Features

Project Management

  • Alerts/Notifications
  • Collaboration
  • Dashboard
  • Expense Tracking
  • Idea Management
  • Portfolio Management
  • Project Tracking
  • Project Planning
  • Reporting and Forecasting
  • Resource Management
  • Task Management
  • Timesheets
  • Workflow Management

Help Desk

  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Document Storage
  • Email Integration
  • Escalation
  • Interaction Tracking
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • Response Template
  • SLA
  • Ticketing Management

Product Roadmap

  • Collaboration
  • Content Import/Export
  • Diagramming
  • Drag & Drop
  • Feature Management
  • Milestone Tracking
  • Prioritization
  • Visualization
  • Workflow Management

OneDesk Pricing

Pricing Type

  • Per User

Preferred Currency

  • USD ($)

Free Version

  • No

Payment Frequency

  • Monthly Payment
  • Annual Subscription
Vendor pricing page
  • 14 Days Trial

Plans & Packages

Standard
$11.99 Per Month

OneDesk Reviews

5.0 3 Reviews
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OneDesk is a help desk and project management software that delivers exceptional helpdesk support and manages daily tasks easily.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Switched from

MEISTERPLAN

Review Summary

I just love this software. This tool helps me a lot every time I need it works as it should and has the most needed features. It is a perfect product for an enterprise company. It gets better and better with each update. Entering new tickets is also very easy.

Which features have you used in OneDesk?

Help Desk Software , Project Management Software

How long have you used OneDesk?

4 Months

How frequently you use OneDesk?

Daily

What do you like the most about OneDesk?

It is smooth and simple.

The UI is pretty neat and fluid.

Overall good and versatile.

What do you like the least about OneDesk?

It is somewhat complex but feature rich so no issues were found.

OneDesk is an enterprise-level solution that combines help desk and project management software into a single application.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Switched from

Review Summary

Earlier we were using another software for managing our company’s projects but that was not up to our expectations then we chose this software and it is really very helpful to manage all our work and tasks. It is a kind of help desk software that gives you the perfect solution for your different projects with lots of options and features available on it.

Which features have you used in OneDesk?

Project Management Software , Help Desk Software , Product Roadmap Software

How long have you used OneDesk?

10 Months

How frequently you use OneDesk?

Daily

What do you like the most about OneDesk?

Easy user-interface.

All-in-one software solution.

Easily integrates with other tools.

What do you like the least about OneDesk?

Sometimes the software works slow.

Could have some better options.

Mellisa Raznicov

The project management software encompasses the entire project lifecycle .

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Switched from

Review Summary

You can share projects with the entire team, particular team members, or keep them private in OneDesk. You can even collaborate on projects with your clients. Everyone only sees what interests them and can work together to accomplish the goals. An online tool which can keep record of all of your projects data streamlined is a very good option to choose. Talking about the customer side app. It has live chat support for customers and the development team. They also have developed a special section called Knowledge Base.

Which features have you used in OneDesk?

Project Management Software , Product Roadmap Software , Help Desk Software

How long have you used OneDesk?

16 Months

How frequently you use OneDesk?

Daily

What do you like the most about OneDesk?

The support team is very good. Helps with the customization as well.

Customer onboarding is pretty easy and intuitive.

Individual task assignments for individual team members is a rare feature but OneDesk has it.

What do you like the least about OneDesk?

Integration with tools of google are not available.