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OneDesk

5.0 (3 Reviews)|Write a Review|Claimed profile
Canada HQFounded 2009

Deployment

Web-basediPhone/iPadAndroidWindows

Best for

1000+ employees

Overview

About OneDesk

OneDesk software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

At a glance

Software information

Industries served, licensing and the support OneDesk provides.

Industries

  • Hospital-health-care
  • Marketing-advertising
  • Nonprofit-organization-management

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Free trial

Support

  • Email
  • Live Chat
  • Phone
  • 24x7 Support

Training

  • Help Guides
  • Video Guides
  • Blogs
  • Webinars

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Webinars
Languages (1)
English

What users say

Review Analytics of OneDesk

Every review is verified through Goodfirms before it's published.

5.03 Verified Reviews
Ease of use5.0
Features & functionality4.6
Customer support4.6
Value for money4.6
Integrations4.3
Review Summary
Summarized from 3 verified reviews · Updated September 2026
OneDesk combines help desk and project management functionality in a single platform, allowing teams to manage projects across their full lifecycle while controlling visibility and collaboration with clients. Users highlight its ease of use for tasks like ticket entry and project management, alongside features such as live chat support and a knowledge base. The software is positioned as an enterprise-level solution that performs reliably and improves with updates, though reviews focus primarily on what the product does well rather than identifying specific limitations.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of OneDesk
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What reviewers mention most

Rolf MadronVerified Review
Posted on Jan 10, 2023

“OneDesk is a help desk and project management software that delivers exceptional helpdesk support and manages daily tasks easily.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Value for money4.0
Integrations4.0
I just love this software. This tool helps me a lot every time I need it works as it should and has the most needed features. It is a perfect product for an enterprise company. It gets better and better with each update. Entering new tickets is also very easy.
Anonyms User Verified Review
Posted on Jul 13, 2022

“OneDesk is an enterprise-level solution that combines help desk and project management software into a single application.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Value for money5.0
Integrations4.0
Earlier we were using another software for managing our company’s projects but that was not up to our expectations then we chose this software and it is really very helpful to manage all our work and tasks. It is a kind of help desk software that gives you the perfect solution for your different projects with lots of options and features available on it.
Mellisa Raznicov, Sales ManagerVerified Review
Posted on May 6, 2022

“The project management software encompasses the entire project lifecycle .”

Overall rating5.0
Ease of use5.0
Features & functionality4.0
Customer support4.0
Value for money5.0
Integrations5.0
You can share projects with the entire team, particular team members, or keep them private in OneDesk. You can even collaborate on projects with your clients. Everyone only sees what interests them and can work together to accomplish the goals. An online tool which can keep record of all of your projects data streamlined is a very good option to choose. Talking about the customer side app. It has live chat support for customers and the development team. They also have developed a special section called Knowledge Base.

Capabilities

OneDesk features

The full feature set, grouped by module.

Project Management Software

  • Alerts/Notifications
  • Collaboration
  • Dashboard
  • Expense Tracking
  • Idea Management
  • Portfolio Management
  • Project Tracking
  • Project Planning
  • Reporting and Forecasting
  • Resource Management
  • Task Management
  • Timesheets
  • Workflow Management

Help Desk Software

  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Document Storage
  • Email Integration
  • Escalation
  • Interaction Tracking
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • Response Template
  • SLA
  • Ticketing Management

Plans

OneDesk pricing

Pricing Type
Per User
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription
Preferred Currency
USD ($)
Free Trial
14 Days
Vendor pricing page
Standard$11.99 / month

Media

Screenshots & video