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ngDesk

5.0 (4 Reviews)|Write a Review|Claimed profile

Deployment

WindowsMacLinuxAndroidiPhone/iPadWeb-based

Best for

SmallMediumFreelancer

Overview

About ngDesk

ngDesk, is a free cloud business CRM solution and it supports industries like financial sector, Information technology services, educational sector, insurance sector and etc. It provides different kinds of solutions like ticketing, live chat support, knowledge base, software and hardware asset management services, Sales CRM services, marketing solutions, pager, and patch solutions in the IT sector.

ngDesk, on the other hand, offers a complete solution for customer supports, marketing, sales and allows you to automate your processes. In one word, ngDesk is an all-in-one solution that is ready to go and easy to use. Some of our existing client bases include Quicken loan, Liberty Mutual, DHL, IBM, GM financial, Atmos Energy etc.

At a glance

Software information

Industries served, licensing and the support ngDesk provides.

Licensing

  • Monthly Payment
  • Quote Based
  • Free
  • Free version

Support

  • Phone
  • Email
  • Live Chat
  • Online (Ticket)

Training

  • Help Guides
  • Video Guides
  • Blogs
  • Infographics

Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs
  • Infographics

Review analytics

What customers report

5.0
Based on 4 verified reviews
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money5.0
Integrations4.0

What users like the most

  • It is a clean UI and saves a lot of time.
  • Very easy to use and runs our business.
  • It is super easy to set up.

What users like the least

  • Been using it for a year never had an issue.

What users say

Review Analytics of ngDesk

Every review is verified through Goodfirms before it's published.

5.04 Verified Reviews
Ease of use (1 review)5.0
Features & functionality (1 review)5.0
Customer support (1 review)4.0
Value for money (1 review)5.0
Integrations (1 review)4.0
Review Summary
Summarized from 4 verified reviews · Updated September 2026
ngDesk is a cloud-based ticketing and help desk platform praised for its intuitive, user-friendly interface that requires minimal technical expertise. Users consistently highlight its clear layout, organized ticket management features, and multi-channel communication capabilities. The platform offers integrations through a third-party app store and functions as an all-in-one solution for customer support workflows across businesses of various sizes.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of ngDesk
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What reviewers mention most

Rusty WilliamsonVerified Review
Posted on Jan 9, 2023

“ngDesk is a help-desk software that combines automated alerting and ticket management for the entire customer support process.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money5.0
Integrations4.0
Wonderful software!! this is the best help desk solution I’ve ever used. Our staff just loved it. all the available features in this software are amazing and multi-channel communication, live chat, real-time chat and proactive chat are very nice. It is well-suitable for all sizes of businesses.
Kumar MukeshVerified Review
Posted on Oct 19, 2021

“Free All-In-One Ticketing Platform”

Overall rating5.0
ngDesk is a flexible and robust solution. We use it for organization, workflow, and customer support. The third party app store is a big benefit. We can integrate the ngDesk app with the other daily systems to make everything easy.
Spencer DevVerified Review
Posted on Sep 16, 2021

“Best easy-to-use ticketing system”

Overall rating5.0
I am quite happy with the ticket information layouts of ngDesk ( Form and Requester sections, to be more precise). It's very easy to use as they increased the functionality of their free all-in-one ticketing platform. To me it was a joy of using it because of its user-friendly nature and seems to be more organized when it comes to resolution of support tickets and customer queries with the aid of it.
Bikram RoyVerified Review
Posted on Sep 15, 2021

“ngDesk, Free cloud business software”

Overall rating5.0
ngDesk is extremely easy to navigate and it is clear tool. I like its fonts, layouts and intuitive structure, it provides us with lot of details about the support tickets. The tool is easy to use and it doesn’t require special tech-skills. We are able to open tickets in ngDesk tabs and keep easy track of the ticket number. It allows us to draft a response and to be sure that our text is saved.

Capabilities

ngDesk features

The full feature set, grouped by module.

Help Desk Software

  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Dashboards
  • Document Storage
  • Email Integration
  • Escalation
  • Interaction Tracking
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Response Template
  • SLA
  • Ticketing Management

Plans

ngDesk pricing

Free Version
Yes
Payment Frequency
Monthly Payment, Quote Based, Free
Vendor pricing page

Media

Screenshots & video