ngDesk

Ready to Go Easy to Use

5.0 4 Reviews
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ngDesk, is a free cloud business CRM solution and it supports industries like financial sector, Information technology services, educational sector, insurance sector and etc. It provides different kinds of solutions like ticketing, live chat support, knowledge base, software and hardware asset management services, Sales CRM services, marketing solutions, pager, and patch solutions in the IT sector.

ngDesk, on the other hand, offers a complete solution for customer supports, marketing, sales and allows you to automate your processes. In one word, ngDesk is an all-in-one solution that is ready to go and easy to use. Some of our existing client bases include Quicken loan, Liberty Mutual, DHL, IBM, GM financial, Atmos Energy etc.
ngDesk

Screenshot & Video

1/1

LICENSING & DEPLOYMENT

  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

SUPPORT

  • Chat
  • Phone

Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs
  • Infographics

ngDesk Core Features

Help Desk

  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Dashboards
  • Document Storage
  • Email Integration
  • Escalation
  • Interaction Tracking
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Response Template
  • SLA
  • Ticketing Management

ngDesk Pricing

Pricing Type

  • Free

Payment Frequency

  • Monthly Payment
  • Quote Based
  • Free

ngDesk Reviews

5.0 4 Reviews
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ngDesk is a help-desk software that combines automated alerting and ticket management for the entire customer support process.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Switched from

Review Summary

Wonderful software!! this is the best help desk solution I’ve ever used. Our staff just loved it. all the available features in this software are amazing and multi-channel communication, live chat, real-time chat and proactive chat are very nice. It is well-suitable for all sizes of businesses.

Which features have you used in ngDesk?

Help Desk Software

How long have you used ngDesk?

6 Months

How frequently you use ngDesk?

Daily

What do you like the most about ngDesk?

It is a clean UI and saves a lot of time.

Very easy to use and runs our business.

It is super easy to set up.

What do you like the least about ngDesk?

Been using it for a year never had an issue.

Free All-In-One Ticketing Platform

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

ngDesk is a flexible and robust solution. We use it for organization, workflow, and customer support. The third party app store is a big benefit. We can integrate the ngDesk app with the other daily systems to make everything easy.

Best easy-to-use ticketing system

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

I am quite happy with the ticket information layouts of ngDesk ( Form and Requester sections, to be more precise). It's very easy to use as they increased the functionality of their free all-in-one ticketing platform. To me it was a joy of using it because of its user-friendly nature and seems to be more organized when it comes to resolution of support tickets and customer queries with the aid of it.

ngDesk, Free cloud business software

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

ngDesk is extremely easy to navigate and it is clear tool. I like its fonts, layouts and intuitive structure, it provides us with lot of details about the support tickets. The tool is easy to use and it doesn’t require special tech-skills. We are able to open tickets in ngDesk tabs and keep easy track of the ticket number. It allows us to draft a response and to be sure that our text is saved.