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ngDesk, is a free cloud business CRM solution and it supports industries like financial sector, Information technology services, educational sector, insurance sector and etc. It provides different kinds of solutions like ticketing, live chat support, knowledge base, software and hardware asset management services, Sales CRM services, marketing solutions, pager, and patch solutions in the IT sector.

ngDesk, on the other hand, offers a complete solution for customer supports, marketing, sales and allows you to automate your processes. In one word, ngDesk is an all-in-one solution that is ready to go and easy to use. Some of our existing client bases include Quicken loan, Liberty Mutual, DHL, IBM, GM financial, Atmos Energy etc.
ngDesk
Licensing & Deployment
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux
Support
  • Chat
  • Phone
Knowledge Base
  • Help Guides
  • Video Guides
  • Blogs
  • Infographics

Media

ngDesk Core Features

Focus of Help Desk Feature
  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Dashboards
  • Document Storage
  • Email Integration
  • Escalation
  • Interaction Tracking
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Response Template
  • SLA
  • Ticketing Management

ngDesk Pricing

Pricing Type
  • Free
Payment Frequency
  • Monthly Payment
  • Quote Based
  • Free
Vendor pricing page

ngDesk Reviews

4
Total Reviews
5.0/5
Overall Rating
0
Recent Reviews

What Users Say

ngDesk is a help-desk software that combines automated alerting and ticket management for the entire customer support process.
Rusty Williamson
Rusty Williamson
Free All-In-One Ticketing Platform
Kumar Mukesh
Kumar Mukesh
Best easy-to-use ticketing system
Spencer Dev
Spencer Dev
ngDesk, Free cloud business software
Bikram Roy
Bikram Roy

What Users Like The Most

  • It is a clean UI and saves a lot of time.
  • Very easy to use and runs our business.
  • It is super easy to set up.

What Users Like The Least

  • Been using it for a year never had an issue.

ngDesk Reviews

5.0 4 Reviews
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Rusty Williamson

ngDesk is a help-desk software that combines automated alerting and ticket management for the entire customer support process.

Wonderful software!! this is the best help desk solution I’ve ever used. Our staff just loved it. all the available features in this software are amazing and multi-channel communication, live chat, real-time chat and proactive chat are very nice. It is well-suitable for all sizes of businesses.

What was the project name that you have worked with ngDesk?

Help Desk Software

How long have you used ngDesk?

6 Months

How frequently you use ngDesk?

Daily

What do you like the most about ngDesk?

It is a clean UI and saves a lot of time.

Very easy to use and runs our business.

It is super easy to set up.

What do you like the least about ngDesk?

Been using it for a year never had an issue.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

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Kumar Mukesh

Free All-In-One Ticketing Platform

ngDesk is a flexible and robust solution. We use it for organization, workflow, and customer support. The third party app store is a big benefit. We can integrate the ngDesk app with the other daily systems to make everything easy.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Spencer Dev

Best easy-to-use ticketing system

I am quite happy with the ticket information layouts of ngDesk ( Form and Requester sections, to be more precise). It's very easy to use as they increased the functionality of their free all-in-one ticketing platform. To me it was a joy of using it because of its user-friendly nature and seems to be more organized when it comes to resolution of support tickets and customer queries with the aid of it.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Bikram Roy

ngDesk, Free cloud business software

ngDesk is extremely easy to navigate and it is clear tool. I like its fonts, layouts and intuitive structure, it provides us with lot of details about the support tickets. The tool is easy to use and it doesn’t require special tech-skills. We are able to open tickets in ngDesk tabs and keep easy track of the ticket number. It allows us to draft a response and to be sure that our text is saved.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating