For Ecommerce, Marketplace & Multichannel

5.0 1 Reviews
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This cloud-based helpdesk solution combines core functionalities of ticket management and customer management. UVdesk Helpdesk comes with features that enable agents to quickly provide top class support at every opportunity, thanks to fast and reliable access to customer information that enhances communication and allows agents to give customers a uniquely positive experience.

UVdesk Helpdesk System has implemented an awesome feature called Data Import using which you can import the data from multiple helpdesk systems seamlessly. Currently, you can import your existing data from osTicket, Freshdesk & Helpscout to your UVdesk Helpdesk System.

UVdesk comes with two most important Social Media Integration- Facebook App Integration & Twitter App Integration. In Facebook App Integration, the comments & the posts of the users within the post of the company or individual post of the visitors will be converted into tickets and automatically forwarded to the ticket system of the company.
Webkul Software
2 Industries
1 Language

Screenshot & Video



  • Open Source
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux


  • Chat
  • 24x7 Support

Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs

UVdesk Core Features

Help Desk

  • Analytics & Reporting
  • Customer Review
  • Customization
  • Escalation
  • Knowledge Base
  • Multi-Channel
  • Multilingual
  • Ticketing Management


  • Customer Portal
  • Event Ticketing
  • Mobile Ticketing
  • Online Ticketing
  • Reporting & Analysis
  • Ticket Brokering
  • Ticket Reservations
  • Ticket Scanning

UVdesk Pricing

Pricing Type

  • Free

Preferred Currency

  • USD ($)

Payment Frequency

  • Monthly Payment
  • Annual Subscription

UVdesk Reviews

5.0 1 Reviews
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UVdesk is a free enterprise helpdesk software which allows customers to communicate over email and social media with task management.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating


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Review Summary

So far this solution has been a great tool for working in the company. it allows me to follow current tasks as it keeps me updated on incoming new tickets and customer responses. Overall, this solution is great for what my company and I looking for and need.

Which features have you used in UVdesk?

Help Desk Software

How long have you used UVdesk?

9 Months

How frequently you use UVdesk?


What do you like the most about UVdesk?

Excellent and very intuitive interface.

Fantastically well-designed and so easy to use.

Simple, fast and reliable solution.

What do you like the least about UVdesk?

I would like a more intuitive email threading system.

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