Overview
The Engati chatbot and live chat platform is the winner of the 2021 CODiE Award. It empowers you to build intelligent bots in minutes without programming. Build once and publish across 15 channels - WhatsApp, Messenger, Instagram, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, your website, and your mobile app.
Media
Core Features
Live Chat Features
  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • Geo Targeting
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
Pricing
Pricing Type
Free
Payment Frequency
Monthly Payment, Annual Subscription, Free
Customer Reviews
4.9 (14 Reviews)

Great app if you are a small business looking to upscale your customer service!

Cynthia Ortiz
1 month ago
I love that you can smoothly make and customize your chatbot easily with this app. It is user-friendly compared to other apps where coding is required. It is excellent for small business owners like me looking to build everything by myself. They also have an extensive knowledge base of FAQs and tutorials. I highly recommend this app!
I have used this software for
2 Weeks
I use this software
Daily
Pros :
  • Accessible and user friendly that you don't need much experience building a bot
  • Good to enhance your business's customer service and client loyalty
  • Proactive and energetic customer service. They can help you with any issue you face.
Cons :
  • I can't think of anything so far. I'll update my review if I face any problem.
  • Ease of use
  • Features & functionality
  • Customer support
  • Value for money
  • Integrations
  • On-boarding
  • Overall ratings
10 User Score
User Recommendation Score

Boost Your Sales with the Most Accurate Lead Generation Tool

Brijesh Vadukiya
1 month ago
Overall Experience: Building chatbots was never so easy earlier as there is a myth that building a chatbot requires a lot of coding expertise but Engati’s drag and drop feature really makes it easy to build a chatbot without writing a single line of code. Moreover, its multiple language functionalities allow entrepreneurs to communicate with customers in their preferred language.
I have used this software for
1 Years
I use this software
Daily
Pros :
  • No training, no coding required, Well-designed chatbot for businesses, Easy to set up and start, Supportive team
Cons :
  • In fact, I don't see any cons in it .
  • Ease of use
  • Features & functionality
  • Customer support
  • Value for money
  • Integrations
  • On-boarding
  • Overall ratings
10 User Score
User Recommendation Score

Best Customer Support and Affordable and Easy for Non Coders

D
1 month ago
Great tool, super intuitive, and easy to use. Customer support is awesome and there is no problem that cannot be solved within a single business day. For a SaaS business dealing with a worldwide audience, it's a great way to minimize the workload on our customer support team.
I have used this software for
6 Months
I use this software
Monthly
Pros :
  • They have an amazing customer service team who are there to always help you out.
Cons :
  • The least i could tell is that there are no proper length tutorials on this. Its a plus point if people with no idea of chatbot will actually use chat
  • Ease of use
  • Features & functionality
  • Customer support
  • Value for money
  • Integrations
  • On-boarding
  • Overall ratings
10 User Score
User Recommendation Score

Engati is the best brand in terms of providing personalized features to your business.

Rohit Gupta
1 month ago
They have an amazing customer service team who are there to always help you out. Quite satisfied with the product, it provides a lot of things. It is easy to use, and a great platform for businesses who want a chatbot but do’nt know how to code. Their interface is also very good.
I have used this software for
6 Months
I use this software
Daily
Pros :
  • Simplicity. It’s very simple to use. I can connect my bot to multiple channels. Published the bot with a few clicks.
Cons :
  • Well actually there is not much. But during the free trial (which never expires though), first 7 days should be with all features enabled for testing
Features Used
  • Live Chat
  • Ease of use
  • Features & functionality
  • Customer support
  • Value for money
  • Integrations
  • On-boarding
  • Overall ratings
10 User Score
User Recommendation Score

This is the best AI bot and live chat platform

Meshur Bhochiya
2 months ago
It presently supports eight major messaging platforms including messenger, kik, telegram, line, viber, skype, slack and webchat with a focus on customer engagement. This is the best chatbot platform.
I have used this software for
6 Months
I use this software
Daily
Pros :
  • Simplicity. It’s very simple to use. I can connect my bot to multiple channels. Published the bot with a few clicks.
  • Intuitive UI, Beautiful FAQ Generation using simple NLP and Easy for Non Coders.
  • Engati is the best brand in terms of providing personalized features to your business. They have an amazing customer service team who are there to alw
  • Quite satisfied with the product, it provides a lot of things. It is easy to use, and a great platform for businesses who want a chatbot but do’nt kno
Cons :
  • Well actually there is not much. But during the free trial (which never expires though), first 7 days should be with all features enabled for testing
  • Adding more exhaustive FAQ and documentation is good idea anyday
  • Please provide more video tutorials explaining how to use external web apps , json APIs and other core integrations along with the bot.
  • The Youtube videos were a bit outdated. For non-techies, a simple process flow may work.
  • The least i could tell is that there are no proper length tutorials on this. Its a plus point if people with no idea of chatbot will actually use chat
  • Ease of use
  • Features & functionality
  • Customer support
  • Value for money
  • Integrations
  • On-boarding
  • Overall ratings
10 User Score
User Recommendation Score

The most efficient Chatbot I can easily create a chatbot.

B
4 months ago
What do you like best? I love how I can easily create a chatbot easily. It's much simpler in comparison with other chatbot platform i have used. Engati also provides the option of embedding google sheet into your chatbot which makes the lead generation process much easier and organized. Docusense technology along with WhatsApp and live integration makes it the most efficient platform i have come across. What do you dislike? I have a few minor drawbacks that I find with this software. In order to take advantage of the docusense, and google sheet integration you need to upgrade to a premium plan. Although its a very easy chatbot and live chat platform you need to have some previous knowledge of code to fully experiment with their features.
I have used this software for
1 Years
I use this software
Weekly
Pros :
  • Easy to use platform, Whatsapp, live chat integration is possible
  • Docusense technology is avaiable making it the most advanced chatbot platform
Cons :
  • Needs to have at-least some coding knowledge fin order to explore few features
  • Need to upgrate to higher plan in order to use docusense technology and whatsapp
  • Ease of use
  • Features & functionality
  • Customer support
  • Value for money
  • Integrations
  • On-boarding
  • Overall ratings
8 User Score
User Recommendation Score

Love this product

Ombir Sharma
4 months ago
I love how I can easily create a chatbot in just few quick steps. It's much simpler in comparison with other chatbot platform i have used. Engati also provides the option of embedding google sheet into your chatbot which makes the lead generation process much easier and organized. Docusense technology along with WhatsApp and live integration makes it the most efficient platform i have come across.
I have used this software for
4 Days
I use this software
Daily
Pros :
  • I love how I can easily create a chatbot in just few quick steps. It's much simpler in comparison with other chatbot platform i have used. Engati al
Cons :
  • I have a few minor drawbacks that I find with this software. In order to take advantage of the docusense, and google sheet integration you need to upg
  • Ease of use
  • Features & functionality
  • Customer support
  • Value for money
  • Integrations
  • On-boarding
  • Overall ratings
8 User Score
User Recommendation Score

Wish I Started Using Engati Sooner on My Webite

N
4 months ago
I love the Engati chatbot. Wish I started using it sooner. I was a bit skeptical whether a no-code chatbot solution really exists, and one that gives optimal results. It turns out it does. Ever since I added it to my site, Engati chatbot boosted my site's conversion rate by over 20%, my bounce rate plummeted, while time on site skyrocketed. Since these are great UX signals Google pays special attention to, I honestly expect to see a jump in my site's ratings in the near future. It's an unexpected SEO gain, but hey, I'll gladly take it:) Not to mention the revenue and profit jump I already experienced from that 20% increase in conversions...
Licensing & Deployment
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux
Support
  • Chat
Knowledge Base
  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • On-Site Training