Engati

Automate, Engage & Retain more customers - Faster

4.9 16 Reviews
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The Engati chatbot and live chat platform is the winner of the 2021 CODiE Award. It empowers you to build intelligent bots in minutes without programming. Build once and publish across 15 channels - WhatsApp, Messenger, Instagram, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, your website, and your mobile app.
Engati Technologies Inc
2016
United States
  • Marketing-advertising
  • Retail
  • Wholesale
3 Industries
  • English
1 Language

Screenshot & Video

1/2

LICENSING & DEPLOYMENT

  • Proprietary
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

SUPPORT

  • Chat
  • 24x7 Support

Training

  • Webinar

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • On-Site Training

Engati Core Features

Live Chat

  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • Geo Targeting
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption

Chatbot

  • AI & Machine Learning Capabilities
  • Analytics and Reporting
  • Compliance and Privacy
  • Customizable Templates
  • Easy Integration
  • Multi-Channel Support
  • Multilingual Support
  • Personalization

Engati Pricing

Pricing Type

  • Flat Rate

Preferred Currency

  • USD ($)

Free Version

  • No

Payment Frequency

  • Monthly Payment
  • Annual Subscription
  • Quote Based
Vendor pricing page
  • 7 Days Trial

Plans & Packages

Standard
$1 Per Day

Engati Reviews

4.9 16 Reviews
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Vishal ambani

Keeping up with customers coming across multiple touch-points can be a challenge. Simplify omnichannel interactions with the OneView Inbox

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

Engati is a chatbot platform that allows you to create, manage, integrate, train, analyze and publish custom robots in minutes. With the Engati platform, you can create your chatbots to communicate with the workflow without the need for programming

For which software category are you reviewing Engati?

Live Chat Software

How long have you used Engati?

1 Years

How frequently you use Engati?

Weekly

What do you like the most about Engati?

This chatbot builder is quite easy to use when you have a bit of logical understanding and knowledge. It has a lot of features and can be impleme

What do you like the least about Engati?

The Youtube videos were a bit outdated. For non-techies, a simple process flow may work.

The best low-code enterprise-grade integrated chatbot and live chat platform

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

Engati is the best brand in terms of providing personalized features to your business. They have an amazing customer service team who are there to always help you out. Quite satisfied with the product, it provides a lot of things. It is easy to use, and a great platform for businesses who want a chatbot but do’nt know how to code. Their interface is also very good.

For which software category are you reviewing Engati?

Live Chat Software

How long have you used Engati?

1 Years

How frequently you use Engati?

Daily

What do you like the most about Engati?

Simplicity. It’s very simple to use. I can connect my bot to multiple channels. Published the bot with a few clicks.

Engati is the best brand in terms of providing personalized features to your business. They have an amazing customer service team who are there to alw

What do you like the least about Engati?

Well actually there is not much. But during the free trial (which never expires though), first 7 days should be with all features enabled for testing

Please provide more video tutorials explaining how to use external web apps , json APIs and other core integrations along with the bot.

Cynthia Ortiz

Great app if you are a small business looking to upscale your customer service!

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

I love that you can smoothly make and customize your chatbot easily with this app. It is user-friendly compared to other apps where coding is required. It is excellent for small business owners like me looking to build everything by myself. They also have an extensive knowledge base of FAQs and tutorials. I highly recommend this app!

How long have you used Engati?

2 Weeks

How frequently you use Engati?

Daily

What do you like the most about Engati?

Accessible and user friendly that you don't need much experience building a bot

Good to enhance your business's customer service and client loyalty

Proactive and energetic customer service. They can help you with any issue you face.

What do you like the least about Engati?

I can't think of anything so far. I'll update my review if I face any problem.

Brijesh Vadukiya

Boost Your Sales with the Most Accurate Lead Generation Tool

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

Overall Experience: Building chatbots was never so easy earlier as there is a myth that building a chatbot requires a lot of coding expertise but Engati’s drag and drop feature really makes it easy to build a chatbot without writing a single line of code. Moreover, its multiple language functionalities allow entrepreneurs to communicate with customers in their preferred language.

How long have you used Engati?

1 Years

How frequently you use Engati?

Daily

What do you like the most about Engati?

No training, no coding required, Well-designed chatbot for businesses, Easy to set up and start, Supportive team

What do you like the least about Engati?

In fact, I don't see any cons in it .

Best Customer Support and Affordable and Easy for Non Coders

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

Great tool, super intuitive, and easy to use. Customer support is awesome and there is no problem that cannot be solved within a single business day. For a SaaS business dealing with a worldwide audience, it's a great way to minimize the workload on our customer support team.

How long have you used Engati?

6 Months

How frequently you use Engati?

Monthly

What do you like the most about Engati?

They have an amazing customer service team who are there to always help you out.

What do you like the least about Engati?

The least i could tell is that there are no proper length tutorials on this. Its a plus point if people with no idea of chatbot will actually use chat

Rohit Gupta

Engati is the best brand in terms of providing personalized features to your business.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

They have an amazing customer service team who are there to always help you out. Quite satisfied with the product, it provides a lot of things. It is easy to use, and a great platform for businesses who want a chatbot but do’nt know how to code. Their interface is also very good.

For which software category are you reviewing Engati?

Live Chat Software

How long have you used Engati?

6 Months

How frequently you use Engati?

Daily

What do you like the most about Engati?

Simplicity. It’s very simple to use. I can connect my bot to multiple channels. Published the bot with a few clicks.

What do you like the least about Engati?

Well actually there is not much. But during the free trial (which never expires though), first 7 days should be with all features enabled for testing

Meshur Bhochiya

This is the best AI bot and live chat platform

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

It presently supports eight major messaging platforms including messenger, kik, telegram, line, viber, skype, slack and webchat with a focus on customer engagement. This is the best chatbot platform.

How long have you used Engati?

6 Months

How frequently you use Engati?

Daily

What do you like the most about Engati?

Simplicity. It’s very simple to use. I can connect my bot to multiple channels. Published the bot with a few clicks.

Intuitive UI, Beautiful FAQ Generation using simple NLP and Easy for Non Coders.

Engati is the best brand in terms of providing personalized features to your business. They have an amazing customer service team who are there to alw

Quite satisfied with the product, it provides a lot of things. It is easy to use, and a great platform for businesses who want a chatbot but do’nt kno

What do you like the least about Engati?

Well actually there is not much. But during the free trial (which never expires though), first 7 days should be with all features enabled for testing

Adding more exhaustive FAQ and documentation is good idea anyday

Please provide more video tutorials explaining how to use external web apps , json APIs and other core integrations along with the bot.

The Youtube videos were a bit outdated. For non-techies, a simple process flow may work.

The least i could tell is that there are no proper length tutorials on this. Its a plus point if people with no idea of chatbot will actually use chat

The most efficient Chatbot I can easily create a chatbot.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

What do you like best? I love how I can easily create a chatbot easily. It's much simpler in comparison with other chatbot platform i have used. Engati also provides the option of embedding google sheet into your chatbot which makes the lead generation process much easier and organized. Docusense technology along with WhatsApp and live integration makes it the most efficient platform i have come across. What do you dislike? I have a few minor drawbacks that I find with this software. In order to take advantage of the docusense, and google sheet integration you need to upgrade to a premium plan. Although its a very easy chatbot and live chat platform you need to have some previous knowledge of code to fully experiment with their features.

How long have you used Engati?

1 Years

How frequently you use Engati?

Weekly

What do you like the most about Engati?

Easy to use platform, Whatsapp, live chat integration is possible

Docusense technology is avaiable making it the most advanced chatbot platform

What do you like the least about Engati?

Needs to have at-least some coding knowledge fin order to explore few features

Need to upgrate to higher plan in order to use docusense technology and whatsapp

Ombir Sharma

Love this product

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

I love how I can easily create a chatbot in just few quick steps. It's much simpler in comparison with other chatbot platform i have used. Engati also provides the option of embedding google sheet into your chatbot which makes the lead generation process much easier and organized. Docusense technology along with WhatsApp and live integration makes it the most efficient platform i have come across.

How long have you used Engati?

4 Days

How frequently you use Engati?

Daily

What do you like the most about Engati?

I love how I can easily create a chatbot in just few quick steps. It's much simpler in comparison with other chatbot platform i have used. Engati al

What do you like the least about Engati?

I have a few minor drawbacks that I find with this software. In order to take advantage of the docusense, and google sheet integration you need to upg

Wish I Started Using Engati Sooner on My Webite

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

I love the Engati chatbot. Wish I started using it sooner. I was a bit skeptical whether a no-code chatbot solution really exists, and one that gives optimal results. It turns out it does. Ever since I added it to my site, Engati chatbot boosted my site's conversion rate by over 20%, my bounce rate plummeted, while time on site skyrocketed. Since these are great UX signals Google pays special attention to, I honestly expect to see a jump in my site's ratings in the near future. It's an unexpected SEO gain, but hey, I'll gladly take it:) Not to mention the revenue and profit jump I already experienced from that 20% increase in conversions...
Drishti Shah

Best bot and live chat platform

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

Easy to build flow builder along with flow builder. Can build bots for WhatsApp too! Live chat is seamless and omnichannel now with video calling!!
Bushra siddiqui

Amazing interface and super easy to implement

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

With Engati we are able to engage more users and boost our conversion rate by over 20%. The best part here is you need no coding to build a chatbot of your choice
Ananya Kattyayan

Best no-code customer engagement channel!

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

The ease it is to create a bot and maintain is what i felt here. To top onto it, their customer service and support is phenomenal even during pandemic times. The pricing is great. Overall its been an exceptionally great journey with engati.
Bhooshan Shetty

Best chatbot platform I\'ve ever tried!

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

The mere fact that i can build a world class super intelligent chatbot that makes the experience very human like for my customers without having to know any programming has me sold every single time. To top onto it, their customer service and support is phenomenal even during pandemic times. The pricing is great too.
Rahul Panicker

Super efficient, easy to use, easy on the pocket, no coding required

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

Easily one of the best chatbot platforms I have used in my 6 years of business. Thank you for the great experience Engati!

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