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Make Every Chat Better Than the Last

Velaro is the leading provider of live chat software built to support the unique needs of enterprise customers. Only Velaro offers Live Chat Performance Management – a suite of actionable analytics and reporting tools designed to drive agent excellence and customer satisfaction. Get real-time feedback, find coachable moments – and improve constantly.
Velaro
2000
United States
  • Information-technology-services
1 Industry
  • English
1 Language
Industries
  • Information-technology-services
Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • Web-based
  • Windows
  • Mac
Support
  • Email
  • Chat
  • Phone
  • 24x7 Support
Knowledge Base
  • Help Guides
  • Video
  • Blog
  • Case Studies
  • Whitepapers

Media

Velaro

Velaro Core Features

Focus of Live Chat Feature
  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • Offline Form
  • Proactive Chat
  • Reports & Analytics
  • Visitor Tracking
Focus of Chatbot Feature
  • AI & Machine Learning Capabilities
  • Analytics and Reporting
  • Compliance and Privacy
  • Customizable Templates
  • Easy Integration
  • Multi-Channel Support
  • Multilingual Support
  • Natural Language Processing (NLP)
  • Personalization

Velaro Pricing

Pricing Type
  • Flat Rate
Preferred Currency
  • USD ($)
Free Version
  • No
Free Trial
  • Available Trial
Payment Frequency
  • Monthly Payment
  • Annual Subscription
Vendor pricing pageGet Free Trial

Velaro Reviews

5.02 Reviews
Write a Review
Derek Richardson

Velaro is an enterprise live chat and click-to-call solution that allows one to communicate with website visitors in real-time.

Superb solution!! extremely impressed by the ease of usage and fairness of prices. Love it's all the amazing features especially lead capture, live chat, and third-party integrations. Overall, it’s a great tool for a better customer experience. I find it excellent for building online businesses.

What was the project name that you have worked with Velaro?

Live Chat Software

How long have you used Velaro?

9 Months

How frequently you use Velaro?

Daily

What do you like the most about Velaro?

The user interface of the tool is great.

Quick connecting and very easy in using.

Great features are available with ease of use.

What do you like the least about Velaro?

It could be better with some more options.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Google Analytics
HubSpot CRM
NetSuite

Switched from

Heyday AI
Daniyal Rasheed

Velaro Features Review

I love the velaro interface which is clean and user friendly. During peak business times, ticket queues and live chat can look scary, but velaro makes everything look easy by presenting an organized and neat layout. Analytics & Reporting feature is far better than any other of its competitors.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating