Zendesk Sunshine Reviews & Pricing 2026

The messaging platform for conversational business

Sunshine Conversations lets you unify messages from every channel into a single conversation, and build interactive messaging experiences anywhere. The Sunshine Conversations platform grew out of Smooch, a Montreal-based startup that joined the Zendesk family in May 2019. Smooch’s mission was to humanize the relationship between businesses and customers, so you can see why Smooch + Zendesk was a match made in heaven.

Licensing & Deployment

Cloud Hosted
Web-based
iPhone/iPad
Android
Windows
Mac
Linux

Support

Chat
Phone

Knowledge Base

Help Guides
Video Guides
Blogs

Media

Zendesk Sunshine Core Features

Focus of Live Chat Feature

Alerts/Notifications
Canned Responses
Chat Bots
File Transfers
Proactive Chat
Reports & Analytics
Secured Encryption
Visitor Tracking

Zendesk Sunshine Pricing

Pricing Type

Flat Rate

Free Version

Payment Frequency

Monthly Payment

Vendor pricing page

Plans & Packages

Standard

$495 Per Month

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