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Live Chat Software for Your Website

ProProfs Chat is the easiest and fastest way to engage and convert website visitors to customers. Resolve customer issues faster by seeing what customers type (even before they send it) or what they are viewing on your website. Add ProProfs live chat software to your website to offer quality responses using ready-made templates & greetings, as effective customer service is an integral part of business success.
Proprofs
Licensing & Deployment
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux
Support
  • Chat
  • Phone
Knowledge Base
  • Help Guides
  • Video Guides
  • Blogs

Media

Proprofs Chat Core Features

Focus of Live Chat Feature
  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
  • Visitor Tracking

Proprofs Chat Pricing

Pricing Type
  • Flat Rate
Free Version
  • No
Free Trial
  • 15 Days Trial
Payment Frequency
  • Monthly Payment
  • Annual Subscription
Vendor pricing page
Plans & Packages
Standard
$10 Per Month

Proprofs Chat Reviews

7
Total Reviews
5.0/5
Overall Rating
0
Recent Reviews

What Users Say

ProProfs Chat has completely revolutionized
Tarun Bansal
Tarun Bansal , Digital Marketing Consultant | Project Manager at Knowlettlearning
A breathtaking solution for all my business customer support needs!
Om Ahuja
Om Ahuja , Marketing & Growth Specialist | SEO Outreach Expert at Techmagnate
ProProfs Live Chat has helped enhance our team collaboration
Yogesh Tomar
Yogesh Tomar , Search Engine Optimization Executive at Techmagnate at Techmagnate
ProProfs Live Chat has helped enhance our team collaboration
Shruti Singh
Shruti Singh , Consultant at Thinkbizz
Loved Its Seamless Integrations and Usage
Anonymous

What Users Like The Most

  • Inbuilt chatbot features makes it easy to add chatbot to website
  • Live Chat reports and analytics are upto the upto the mark
  • The seamless integration of ProProfs Chat with our existing CRM and support tools was incredibly beneficial. It allowed us to maintain continuity in customer interactions and keep all communication records in one place, which streamlined our support process significantly.

What Users Like The Least

  • They do not have chatbot reports and analytics features before
  • Sometimes, the notification system can be delayed or inconsistent, especially when handling multiple chats simultaneously. However, we do get a solution instantly, always.
  • The reporting feature could be more detailed. While it provides useful insights, having more granular data would help us better understand and improve our support performance.

Proprofs Chat Reviews

5.0 7 Reviews
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  • Most Recent
  • Rating: high to low
  • Rating: low to high
Write a Review
Om Ahuja

A breathtaking solution for all my business customer support needs!

ProProfs Chat has been a breath of fresh air for our customer support. Its intelligent chat routing feature directs inquiries to the right agent for faster responses. And the real-time language translation is mind-blowing! We can seamlessly chat with customers worldwide, which is huge for us. If you want top-notch support, give ProProfs Chat a try!

What was the project name that you have worked with Proprofs Chat?

Live Chat Software

How long have you used Proprofs Chat?

2 Years

How frequently you use Proprofs Chat?

Weekly

How do you find pricing of Proprofs Chat?

mid-tier

What do you like the most about Proprofs Chat?

I like the versatlity this product have, when it comes to live chat, chatbot or any AI integration!

What do you like the least about Proprofs Chat?

Its just that there should be a dark mode feature.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Tarun Bansal

ProProfs Chat has completely revolutionized

ProProfs Chat has completely revolutionized how we connect with our customers! The best part? We can train our chatbot using the knowledge base, so it's like having a little genius ready to answer FAQs instantly. Add to that the pre-chat form that gathers key details upfront and the smart routing that gets customers to the right team in seconds—it's like having a rockstar assistant who never takes a day off!

What was the project name that you have worked with Proprofs Chat?

Live Chat Software

How long have you used Proprofs Chat?

3 Years

How frequently you use Proprofs Chat?

Daily

How do you find pricing of Proprofs Chat?

inexpensive

What do you like the most about Proprofs Chat?

What I love most about ProProfs Chat is the ability to train our chatbot using the knowledge base, making it more accurate and responsive to customer needs.

What do you like the least about Proprofs Chat?

The only downside I've found with ProProfs Chat is the lack of an on-premise version. Other than that, everything works perfectly for me.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Yogesh Tomar

ProProfs Live Chat has helped enhance our team collaboration

ProProfs Live Chat has enhanced our team collaboration by providing features like chat routing and internal team messaging, which help us handle customer queries more effectively.

What was the project name that you have worked with Proprofs Chat?

Live Chat Software

How long have you used Proprofs Chat?

1 Years

How frequently you use Proprofs Chat?

Daily

How do you find pricing of Proprofs Chat?

inexpensive

What do you like the most about Proprofs Chat?

The chat routing feature is excellent. It ensures that customer queries are directed to the right department or agent, improving response times and customer satisfaction. Additionally, the internal team messaging allows us to discuss and resolve complex issues without leaving the chat platform, making our support process more efficient.

What do you like the least about Proprofs Chat?

The reporting feature could be more detailed. While it provides useful insights, having more granular data would help us better understand and improve our support performance.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Zoho CRM
Shruti Singh

ProProfs Live Chat has helped enhance our team collaboration

ProProfs Live Chat has enhanced our team collaboration by providing features like chat routing and internal team messaging, which help us handle customer queries more effectively.

What was the project name that you have worked with Proprofs Chat?

Live Chat Software

How long have you used Proprofs Chat?

60 Days

How frequently you use Proprofs Chat?

Monthly

How do you find pricing of Proprofs Chat?

mid-tier

What do you like the most about Proprofs Chat?

The chat routing feature is excellent. It ensures that customer queries are directed to the right department or agent, improving response times and customer satisfaction. Additionally, the internal team messaging allows us to discuss and resolve complex issues without leaving the chat platform, making our support process more efficient.

What do you like the least about Proprofs Chat?

The reporting feature could be more detailed. While it provides useful insights, having more granular data would help us better understand and improve our support performance.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Loved Its Seamless Integrations and Usage

ProProfs Chat has significantly improved our ability to provide efficient and integrated customer support. Its compatibility with other platforms has made it a valuable addition to our toolkit. For teams looking for a robust live chat solution that integrates well with other software, ProProfs Chat is a strong contender.

What was the project name that you have worked with Proprofs Chat?

Live Chat Software

How long have you used Proprofs Chat?

1 Years

How frequently you use Proprofs Chat?

Weekly

How do you find pricing of Proprofs Chat?

mid-tier

What do you like the most about Proprofs Chat?

The seamless integration of ProProfs Chat with our existing CRM and support tools was incredibly beneficial. It allowed us to maintain continuity in customer interactions and keep all communication records in one place, which streamlined our support process significantly.

What do you like the least about Proprofs Chat?

Sometimes, the notification system can be delayed or inconsistent, especially when handling multiple chats simultaneously. However, we do get a solution instantly, always.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
ben cornell

Good Live Chat tool With Chatbot features at affordable price

ProProfs Chat is a great live chat solution that supports intelligent routing. With intelligent routing, you can connect visitors automatically with the right departments. We highly recommend this live chat solution to businesses who have to route chats to their operators manually. We know how painstaking that can be.

What do you like the most about Proprofs Chat?

Inbuilt chatbot features makes it easy to add chatbot to website

Live Chat reports and analytics are upto the upto the mark

What do you like the least about Proprofs Chat?

They do not have chatbot reports and analytics features before

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Ritik Pandey

Amazing Integrations for Wholesome Experience

We’ve been using it as a support tool for our Shopify store and have found it to be quite useful. We can easily switch between chats to a help desk ticket.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
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