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List of Bot Development Companies | Hire Bot Developers

  • Acuto

    Automate Your Agency With Custom Solutions!
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    We’re a London-based team of cloud engineers, developers, and data engineers who started out as PPC account managers in big agencies like Merkle and Brainlabs, so we have deep experience not just in building tech, but why and how it’s useful to digital marketing agencies. We have helped agencies in the U ... read more about Acuto

    NA
    2 - 9
    2019
    London, United Kingdom
  • Aalpha Information Systems is the global pioneer in providing IT consulting and bespoke software development & web development solutions. We provide custom development solutions across Software Development, Mobile Phone Application Development, Responsive Web Design, and Web App Development Services.

    "Great and trustful company"
    Rytis Augustinas, DIrector at Your Movie LTD
    < $25/hr
    50 - 249
    2008
    Chicago, Illinois
  • Dawntech Inc.

    Your IT consultant, anywhere.
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    Dawntech Inc. helps companies to speed up their software development process by providing them with software development resources. The company also develops software on demand, such as web apps and chatbots for national and international companies.

    "Chatbot desenvolvido com muita qualidade e agilidade para uso de nossos clientes"
    Gi Group Brasil, Recruitment and selection at Gi Group
    < $25/hr
    10 - 49
    2020
    Rio Grande do Sul, Brazil
  • Prescient Automation

    Moving with the speed of Innovation.
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    Prescient Automation offers the most powerful and convenient way of streamlining customer interactions. We, as a chatbot developement company , use robust technology that enables us to quickly build and deploy smart chatbots over a wide number of channels such as Slack, Facebook, Whatsapp, SMS, Telegram and many more. ... read more about Prescient Automation

    NA
    50 - 249
    2015
    Fairfax, Virginia
  • Tangible AI

    Intelligent Solutions For A Better World
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    Tangible.AI empowers nonprofit and mission-driven organizations globally with the power of artificial intelligence (AI). AI has the potential to transform constituent outreach and internal processes of organizations across impact sectors and geographies. We support social impact organizations in harnessing the power of ... read more about Tangible AI

    $100 - $149/hr
    2 - 9
    2019
    San Diego, California
  • CDN Solutions Group

    Custom Software & Blockchain Development Company
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    CDN Solutions Group is a leading custom software development company that provides a wide range of services to businesses of all sizes. We specialize in developing innovative and tailored solutions to meet the specific needs of our clients. Our team of highly experienced and skilled developers has the expertise to deli ... read more about CDN Solutions Group

    "Exceptional Custom Software Development by CDN Solutions Group"
    Amanuel Weldegiorgis, Chief Executive Officer at madebir at madebir
    < $25/hr
    250 - 999
    2000
    Indore, India
  • XivTech is an AI/ML powered RPA automation company with a collaborative flagship product offering – EKISU that helps you automate and streamline your workflows to function efficiently. We provide digital solutions, cloud services, web development, and app modernization services.   

    NA
    2 - 9
    2019
    Toronto, Canada
  • Botsol

    THE ULTIMATE WEB SCRAPING SERVICE
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    We specialize in the development of web scraping, data extraction and web automation solutions.

    $25 - $49/hr
    2 - 9
    2015
    Gibb Street, United Kingdom
  • GrowthFox Marketing

    Agency that focuses on sustainable growth
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    GrowthFox GrowthFox is a passionate team crafting tailored growth strategies for businesses. We're always up-to-date with the latest marketing trends, aiming to help your brand thrive. As your partner in growth, we celebrate your success as our own.

    $150 - $199/hr
    2 - 9
    2022
    Veere, Netherlands
  • Woodshed Agency

    Let Us Launch Your Idea To The World
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    We're crowdfunding social media and public relation experts. We've planned and executed over 300 successful crowdfunding campaigns for independent creators, businesses, and nonprofits across a range of platforms. We've built momentum and audiences for our clients across social media channels. We've made ... read more about Woodshed Agency

    "Worst agency for Crowdfunding and better to avoid this agency. You will waste your money"
    Abdul
    < $25/hr
    2 - 9
    Farmington, Michigan
  • At Botosynthesis, we aim to create automated solutions that make people's lives simpler. We automate tasks of all kinds by developing cognitive solutions such as Chatbots, RPA, Call Center Automation, Marketing Automation, Lead Generation Bots, etc.

    "Their dedication to the project made me carefree as they handled everything like it was an internal project. "
    Mary Peiste , Owner at NDA
    $25 - $49/hr
    2 - 9
    2019
    Udaipur, India
  • Oodles AI

    AI Development Services Company
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    Oodles AI specializes in providing various AI development services with excellent results. The new dedicated Artificial intelligence services are no different than what we have done till now. With a revamped look and feel, Oodles AI brings every service in demand using Artificial Intelligence as a base under one roof. ... read more about Oodles AI

    "Well Done Team!"
    Rashmi Sharma, Deputy Manager at Knowledge Excel Pvt. Ltd.
    $25 - $49/hr
    250 - 999
    2009
    Gurugram, India
  • Kristasoft

    Conversational RPA | Automation RPA
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    Kristasoft : Our mission is to Stop making people understand technology, and make technology that understands people. We have created Krista, a Conversational RPA, to achieve that mission. We make automation a conversation between people and systems.  We are the future of process automation, a conversational ap ... read more about Kristasoft

    "RPA software helped"
    Jessica lily
    NA
    2 - 9
    2016
    Dallas, Texas
  • Chatbot Development - Kevit

    Best Chatbot Development Company
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    Kevit technologies is an artificial Intelligence solutions provider specialized in NLP based chatbot development, big data, and web data collection. Our proactive team believes in strong client relationships and deliver solutions which will add significant value to client businesses. We are a dedicated team of 40 geeks ... read more about Chatbot Development - Kevit

    $25 - $49/hr
    50 - 249
    2018
    Rajkot, India
  • BotsZA

    Disruption doesn’t just start with technology.
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    BotsZA Projects (Pty) Limited is a Research and Development company, based in Sandton, South Africa, helping businesses integrate Artificial Intelligence, Automation, and Conversational Chatbots into their business processes to help them improve productivity, efficiency and as well as providing an exceptional expe ... read more about BotsZA

    < $25/hr
    10 - 49
    2016
    Johannesburg, South Africa
  • At Unico Connect, we redefine software development by blending the power & speed of NoCode tools with our expertise in traditional technologies. As a forward-thinking development agency, we specialize in crafting tailor-made software solutions that empower businesses to innovate, scale, and lead. Our expertise span ... read more about Unicoconnect

    "A very professional experience"
    Parth Trivedi
    $25 - $49/hr
    50 - 249
    2016
    Mumbai, India
  • Techvantage Analytics

    Analytics for an Intelligent world
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    Techvantage is an Analytics and Artificial Intelligence technology company. The Company delivers business and technology solutions through global software development. Techvantage develops software applications to help global companies enhance their enterprise operations.

    NA
    10 - 49
    2010
    Thiruvananthapuram, India
  • Creacle Studio

    Creacle Studio. Apps and games development.
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    Creacle is an abbreviation of the word Creative Circle. Inspired by the shape of the base circle is a set of infinite points and interconnected, has meaning as a series of continuous and infinite of creativity. Founded in September 2011 by Gathot Fajar, Firdaus Ismail, Irkham Huda, Eko Nugraha and Rifauddin Tsalitsy, f ... read more about Creacle Studio

    $50 - $99/hr
    10 - 49
    2011
    Bantul, Indonesia
  • Inovazero

    Digital Marketing Agency
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    We are a group of young entrepreneurs helping businesses grow thanks to digital tools, as we will be part of the development of the new Ecuador.  We are way back compared to the world, which is why we all need to accept and update on how to do business. Inovazero center on making the change in the mind of everyone ... read more about Inovazero

    NA
    2 - 9
    2018
    Quito, Ecuador
  • Portlike

    Turn data into insights and insights into action
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    Portlike is an Internet Marketing Company focused on delivering the best quality (and affordable) solutions to boost clients'​ digital campaign Web Traffic. The Company's young and talented team truly understands the value of ROI and strives towards continuously measuring results to act upon them and impro ... read more about Portlike

    $50 - $99/hr
    10 - 49
    2013
    Montevideo, Uruguay
  • Master of Code Global

    AI-Powered Conversational Solutions.
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    At Master of Code Global we are a team of experts developing custom world-class digital experiences for web, mobile, as well as conversational chat and voice solutions empowered by AI. Founded in 2004, with more than 250+ Masters globally, and 400+ projects delivered, our solutions have been used by more than 1 bill ... read more about Master of Code Global

    $50 - $99/hr
    50 - 249
    2004
    Redwood City, California
  • Pencil Rocket Malaysia

    Telling stories through social media
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    Pencil Rocket is the leading social media marketing agency in Malaysia. We help you to build online presence and generate leads through social media content, video production, Facebook advertising, and chatbot marketing. We also have an office in Melbourne and we are open to selected projects in Singapore and Australia ... read more about Pencil Rocket Malaysia

    $50 - $99/hr
    2 - 9
    2020
    Kuching, Malaysia
  • DataQraft

    Driving Business Insights
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    At DataQraft we are attempting to bring in the best-in-class Data and Advanced Analytics platforms and solutions to help enterprise organizations derive insights from varied & complex data sources. We deliver solutions through multiple platforms, offer productized services, frameworks and reusable models that of ... read more about DataQraft

    NA
    10 - 49
    Dubai, UAE
  • Eureka Digitisation & Automation Services (eDAS) is an IT solutions & automation software company producing In-House Software from On-Premise to On-Cloud Software as a Service (SaaS) Solutions. “ WE HELP YOU OPERATE YOUR BUSINESS SMOOTHER, FASTER AND BETTER THAN EVER BEFORE ” eDAS is ... read more about Eureka Digitisation and Automation Services

    NA
    50 - 249
    2021
    Thane, India
  • Futurengage is the place where crazy innovators rest their backs at. One thing that intersects all our minds is the “let's give it a shot” attitude. We put all our efforts into every single project (every one of them), and sometimes, we debate over the topic, “Do AI replace our job?” they ca ... read more about Futurengage IT Services

    $25 - $49/hr
    50 - 249
    2019
    Chennai, India
  • Xedos Technologies LLC

    Empowering Businesses with Innovation
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    XEDOS Technology is a prominent provider of Best IT and technology solutions Company established in 2013 and based in Dubai, UAE. Our primary focus is on BOT, Artificial Intelligence, Cyber Security, and Audio-Video Solutions in the GCC market. Over the course of 10 years, we have experienced consis ... read more about Xedos Technologies LLC

    NA
    2 - 9
    Deira, UAE
  • DO Digital Design

    Digital Marketing Connecticut
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    We are a full-service digital marketing agency in Connecticut, dedicated to helping businesses grow by reaching new clients through effective online strategies. DO Digital Design specializes in website design, SEO optimization, social media management, email marketing, and video and photo services. We understand the im ... read more about DO Digital Design

    NA
    2 - 9
    2016
    Stamford, Connecticut
  • KeyUA Ltd

    Custom web and mobile apps development
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    KeyUA limited aimed to provide clients with full life-cycle software development starting with project concept to a live application with first users. We combine business domain knowledge with technology competence and proven methodologies to deliver high-quality, cost-effective results to maximize clients’ compe ... read more about KeyUA Ltd

    "Exceptional development skills & proactive."
    Anonymous, Ex-CTO at Mobile Application
    $25 - $49/hr
    50 - 249
    2008
    Dnipropetrovsk, Ukraine
  • Saeculum Solutions Pvt Ltd has been helping companies across various industries optimize their business processes through custom software solutions. What distinguishes us from the rest is our ability to look beyond technologies and deliver innovative and progressive solutions. Craving to find out more? Reach out to us ... read more about Saeculum Solutions Pvt Ltd

    "Best in Class - Highly Recommended"
    Amit Parekh, Agile Coach at Signify Health
    < $25/hr
    10 - 49
    2017
    Ahmedabad, India
  • Smarter.Codes

    We build AI and Conversational Interfaces
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    Our specialty lies in working with AI, Conversational Interfaces, Custom Software Development, Web Development, Ecommerce, & Enterprise Solutions with design led engineering practices. Want to find out how we're the best fit for your project? Reach out to us!   

    "I use Smarter.Codes for everything."
    Joel Marsh, Founder at at Peekerton
    $50 - $99/hr
    10 - 49
    2014
    Mohali, India
  • Indi IT is a custom software development company and the chosen  outsourcing partner to global businesses from Fortune 500 to disruptive startups for over a decade now. With us comes the experience of successfully handing over 1300+ digital products & e-marketing projects across varied verticals & industri ... read more about Indi IT Solutions

    "Indi IT Solutions: Exemplary Expertise and Exceptional Collaboration."
    Matt Kiser, Chief Financial Officer at IOMAX USA
    $50 - $99/hr
    50 - 249
    2011
    Mohali, India
  • Growth Loops Technology Pvt Ltd

    MVP Development and Software Development
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    Growth Loops Technology is a leading software development agency that provides end-to-end solutions to help businesses achieve their digital goals. Our team of experienced developers specializes in web development, mobile app development, and AI development services, catering to various industries and business sizes. ... read more about Growth Loops Technology Pvt Ltd

    "Developing great mobile app. "
    Catherine janosky, CEO at Global Manufacturing, Inc
    < $25/hr
    10 - 49
    2022
    Kolkata, India
  • Aryavrat Infotech Inc.

    23yrs Web / Android / iOS App. Dev. Experts in US
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    Aryavrat Infotech Inc. is one of the reputed IT Solutions companies in US with a prime focus in the field of Software Development Services. We have an experienced, innovative and dynamic team of experts with a focus to provide software development outsourcing and offshore software services for individuals, small- and m ... read more about Aryavrat Infotech Inc.

    "Very Reliable & Trusted Technology Partner for Staffing & Recruitment Industry"
    Aksahy Sharma
    < $25/hr
    50 - 249
    2009
    Foster City, California
  • Contus Tech

    Digital Transformation Company
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    With 12+years of experience, CONTUS supports several outsourcing projects and consistently delivers the best-in-class Digital transformation process and successfully completed 1000+ projects across 40+ Countries. Our Customer portfolio expanded to several industries including India’s legendary Automobile companie ... read more about Contus Tech

    "Committed and Reliable Development Partner"
    SUCHITRA KARUNAKARAN, Technical Manager at HEALTH SENSEI INDIA PRIVATE LIMITED
    $25 - $49/hr
    250 - 999
    2008
    Chennai, India
  • PixelCrayons

    Software & Mobile App Development Company
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    We are an award-winning IT & Software Outsourcing Company based in India offering end-to-end solutions to Enterprises, ISVs, Digital Agencies, and Startups. Since our establishment in the year 2004, we have serviced 5400+ customers from 38+ countries. We are highly acknowledged among our clients for our agile/De ... read more about PixelCrayons

    "Good experience, Satisfied with the excellent service"
    Manan Sethi, WEB3| Digital Marketing Specialist| Growth Hacker at NFTICALLY
    < $25/hr
    250 - 999
    2004
    Noida, India
  • Team Extension SA

    Team Extension | Your leading workforce partner
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    We are a nearshoring and offshoring technology company based in Bucharest. Our company was founded by a Swiss entrepreneur with more than 10 years of experience in the tech area. Opened in Romania in 2016, our company specializes in hiring dedicated developers as well as co-leading projects. Our clients include startup ... read more about Team Extension SA

    "Team Extension brought outstanding client and user centric results with urgency."
    Sofya Gething, Product Manager at at Sony Music Entertainment
    $25 - $49/hr
    50 - 249
    2008
    Bucharest, Romania
  • Activespan operates at the dynamic intersection of two boundaries. We firmly believe that we can serve as the catalyst and facilitator for your product development journey, effectively bridging the gap between the starting point and the desired end result. With our expertise and commitment, we strive to be the driving ... read more about ActiveSpan

    "Reliable and already going the extra mile"
    Gevorg Babayan, CEO at LIKELOCAL LLC
    < $25/hr
    2 - 9
    Yerevan, Armenia
  • Unicsoft

    Your Top-rated Vendor for Next-Gen AI Solutions
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    We excel in AI solutions, anchored by our dedication to uncompromising quality, being ISO-certified vendor. Aligned with the EU AI Act and GDPR compliance, our approach prioritizes data integrity, privacy, and legal conformity. Our AI expertise covers a spectrum of transformative technologies, including Ma ... read more about Unicsoft

    "Digital Assets wallet."
    Aaron Cassar, CEO at Piptle Agency Pty Ltd
    $50 - $99/hr
    50 - 249
    2005
    Soquel, California
  • Intelligent Machines Limited

    Information Technology Company in Dhaka
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    We're building a small studio with handpicked AI, blockchain, robotics, advanced analytics, and market insights professionals. We're working on our own products while we also serve business organizations as a center-of-excellence service providers in these specialized fields. If you want to work on an AI/blo ... read more about Intelligent Machines Limited

    NA
    10 - 49
    2018
    Dhaka, Bangladesh
  • Become Digital Today

    Modern Digital Marketing Services
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    Taking your brand from offline to online can be tough! We can do the heavy lifting for you. Become Digital Today offers a wide selection of custom catered digital marketing services to take your brand from analog to digital. Our group of skilled digital marketing service professionals will be sure to leave yourself ... read more about Become Digital Today

    < $25/hr
    2 - 9
    Manila, Philippines
  • Nubitel

    Best VOIP Provider Malaysia
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    Nubitel is a smartly developed system designed to bring cloud unified communications. If digital professionals are interested to make better inclusion of smartly designed well equipped digital services, then surely need to have an insight into the webpage of Nubitel.

    NA
    2 - 9
    Kuala Lumpur, Malaysia
  • Findability Sciences

    AI FOR CITIZEN DATA SCIENTIST
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    Findability Sciences applies the power of big data, cognitive computing, and artificial intelligence (AI) in its core product: the award-winning Findability Platform®. The Findability Platform makes use of its proprietary technologies to add context to data and incorporates self-learning capabilities to deliver tur ... read more about Findability Sciences

    NA
    50 - 249
    2010
    Boston, Massachusetts
  • Lazos Contact Center

    Know the service we offer
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    We are dedicated to generate and strengthen communication between Companies and Institutions and their Clients. With each client we maintain a personalized relationship aimed at understanding their needs and together develop a strategy to achieve the objectives. We have advanced infrastructure and technology to enha ... read more about Lazos Contact Center

    < $25/hr
    2 - 9
    Montevideo, Uruguay
  • StrideBiz IT Consulting

    Simplify IT with StrideBiz
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    At StrideBiz, we believe that just developing a Software Product or Software Application is not enough. It requires expertise to make reliable, dependable and scalable software systems. Not only the TTM of the Product should be faster but it has to be perfectly developed.  ​ StrideBiz, the Best IT Consu ... read more about StrideBiz IT Consulting

    $25 - $49/hr
    2 - 9
    2020
    Pune, India
  • Enabling Intelligent Enterprise leveraging Automation, Machine Learning, Computer Vision, Natural Language Processing and Speech Recognition Technologies. Define Artificial Intelligence strategy, road map, technology assessment for our customers and help them implement the same. We use cutting edge algorithms to conver ... read more about krtrimaIQ AI Solutions

    NA
    10 - 49
    2018
  • Cloud Consult

    Innovate. Activate. Automate
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    We serve customers across the globe and help them achieve the best business results and sales. We make our customers happy because we work with utmost dedication and believe in delivering super-smart organizational intelligence and excellence  

    $100 - $149/hr
    50 - 249
    Brampton, Canada
  • We are an Information Technologies company, serving clients ranging from Entrepreneurs, Mid Sized Companies, Government Organisations to Multinational Companies. We have delivered projects with maintained standards and quick turn around time. To achieve such attributes in our work with limited resources is challenging. ... read more about Mindstack Technologies

    $25 - $49/hr
    10 - 49
    2014
    Mangalore, India
  • Bluecrystal Solutions Sdn Bhd

    Professional Service Provider on IT Solutions
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    Incorporated in 2010, Bluecrystal Solutions is a professional service provider, focusing on IT solutions. We craft wide-ranging web applications and ERP system solutions to enable our clients to completely stay focused on their core competencies. Among others, we undertake delivery, supply, commission, installation, su ... read more about Bluecrystal Solutions Sdn Bhd

    NA
    10 - 49
    2010
    Kuala Lumpur, Malaysia
  • Apponext systems & Technology

    Make your busy life an easy life
    Visit website

     We apponext sytems & technology have fully taken root with our staff having expanded to 30 employees dealing with 6 clients, with us catering to not just B2B but also B2C clients. Our product offerings and services include developing IOTs, AI and Chatbot's and Data Science along with several innovati ... read more about Apponext systems & Technology

    NA
    10 - 49
    Navi Mumbai, India
  • TagX

    Data empowering Artificial Intelligence
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    TagX is an Industry-leading data labelling company creating high-quality data assets for Artificial Intelligence leveraging AI and humans in the loop. By learning from the data we create AI solutions for industries to maximize profits and reduce downtimes. TagX offers public cloud consultancy specializing in Machine ... read more about TagX

    NA
    2 - 9
    2020
    Indore, India
  • Xyram was incorporated in 2013 as a sister concern of US based Drajer LLC providing specialist IT Services and consulting in Healthcare. Since incorporation, with passionate entrepreneurship, clear vision, commitment and proven capability, Xyram has grown to become a trusted partner for Subject matter an ... read more about Xyram Software Solutions

    NA
    50 - 249
    2013
    Bengaluru, India

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What is a Bot?

A bot is a software that is equipped with Artificial Intelligence (AI) technology, which simulates a natural language dialogue (or chat) with customers as well as perform transactions on their behalf. These activities are performed via various online channels like messaging apps, websites, mobile apps, etc. The system is designed in a manner that answers the query in a fashion as a human does. A bot, when presented with a question, goes through a series of complex algorithms in order to process the input, comprehend the user's query, and resolve the problem with the most suitable answer. 

What is Bot Development?

Bot development deals with crafting applications that establish a flawless communication with visitors without requiring any external assistance from a human being.

The bot's responses can be either a generic/predefined text or a detailed explanation based on the information provided by the customer or extensive data stored in the database. Some of the most popular applications of bots are virtual assistants like Google Assistant, Windows Cortana, Apple Siri, etc. Moreover, several organizations are investing in the top bot development companies to install bots within their websites, apps, and instant messaging platforms.

What Are the Different Types of Bots?

To better grasp how the bot operates, it is crucial to understand the different types of bots:

1. Chatbots:

Chatbots are conversational bots. Depending on their type, they can either have a predefined conversational flow or possess the ability to detect the intent of the user and reply accordingly. The best chatbot development companies design bots to handle various functions such as sales funnel management, eCommerce, order processing, etc. The chatbot service providers can also be used to gather useful data of the user to help understand the customer’s preferences and behavior. There are three types of chatbots:

  • Scripted Bots
  • NLP Chatbots
  • Social Messaging Chatbots

2. Crawlers:

These bots operate in the background continuously, primarily retrieving data from different APIs or websites, and comply with directives provided to them. For instance, search engine spiders are crawlers, extracting URLs from documents. These URLs are subsequently forwarded on to the indexing infrastructure to access content, which is then parsed, and embedded in a searchable index. Googlebot and Bingbot are the two most famous examples of spiders on search engines.

3. Informational Bots:

Informational bots primarily focus on collating information from various sites and provide beneficial pieces of data. These bots are helpful in delivering push notifications and keeping subscribers updated on diverse articles, news, events, etc. Some bots broadcast information as accessible. It can also be remodeled as an FAQ bot, providing users the answers to specific queries.

4. Transactional Bots:

These bots are capable of communicating with external systems to achieve a specific transaction, transferring data from one platform to another. It enables users to perform transactions within the chat window, saving them the hassle of going through the entire purchasing process. An apt example of this solution is Dominos’ transactional bot, which allows customers to order their preferred pizza via emoji.

5. Entertainment Bot:

Entertainment bots include video game bots, art bots, etc. These bots are mainly used for amusement purposes or to build user engagement. For instance, video game bots can function as a human and be used to play multiplayer games. These bots may offer multiple gaming options, music, and art activities, etc. For example, Facebook Messenger has multiple bots offering different games.

What Are the Benefits of Using Bot Development Services?

Bot development offers several benefits such as instant replies to customers’ queries, standardized responses, etc. 

1. Improved Customer Service:

Bots can help businesses in delivering extensive assistance to their customers. Whether they require aid in comprehending the products or services, or any other queries, bots can resolve them quickly without keeping them on hold. These applications are 24*7 online, allowing users to reach out without any time constraint. This plays a crucial role in enhancing customer satisfaction. The bot development service providers further create software that will handle repetitive queries that otherwise would have taken excessive time from the staff's productive routine.

2. Cost-Effective:

Hiring bot service providers enable the integration of fully functional bot efficiently, at a much cheaper rate than assigning dedicated staff for each task. Bots can manage multiple customers at once due to its automated nature. This allows the organization to not only save on employee expenses, but you will also prevent the issues created by human errors. It is easy to implement and can be considered as a one-time investment capable of finishing assigned tasks with greater speed and more efficiency.

3. Monitor Data and Gain Insights:

Bot companies develop bot applications capable of collecting data provided by the customers including their contact details, preferences, grievances, etc. They can also be used for tracking user data to analyze their purchasing habits and behaviors. Businesses can set up quick questionnaires and surveys to identify why the consumer prefers a specific item or what is the reason for abandoning the cart, etc.

Which Industries Employ Bot Technology?

Some of the most common usage of bot development technology within different industries are as follows:

1. eCommerce:

eCommerce companies majorly depend on their websites for trading purposes. The retailers need to handle product description and availability, answer questions concerning the shipping process, payment option, etc. The bot development companies create an efficient bot system capable of assisting the staff in streamlining these tasks in many ways. A bot solution can either reduce or eliminate the need for customer service phone lines entirely. The bot can also answer the queries with a pre-designed questionnaire or maintain a conversational chat. Moreover, the bots can also aid in identifying the main issue and redirecting the client to the right department, thereby saving the employees from the hassle, save time, shorten the sales cycle, boost conversion and product performance.

2. Healthcare:

Incorporating bots within the health industry can aid in building cooperation amongst the patients and the healthcare workers. The bots can preemptively collect information related to the medical history and any severe health conditions from the ailing persons. Bot development services can streamline various hospital functions such as admissions, discharge, transfer requests, etc. The medical facilities can develop software that enables patients to list their symptoms and either provide a preliminary diagnosis or schedule an appointment with the right physician. The applications are programmed to automatically update patients' records and send appointment and prescription refill reminders. It can save a substantial amount of time for the hospital staff and doctors, reducing their burden.

3. Real Estate:

The real estate industry includes several different parties in a transaction, such as a seller, the buyer, and the mediator or estate agency. When selling a property, agencies and real estate agents may need to deal with several queries from both the prospective customers, who would demand information about the development and the seller focusing on the number of leads and prospects. Having a bot enables the real estate company to stay always in contact with the buyer, keeping them up-to-date about the newest properties in the market. Moreover, bot development services present the clients with an opportunity to personalize their search by answering surveys or questionnaires listing their preferences.

4. Hospitality:

These sectors are focused on delivering first-rate customer services. Hence, incorporating a bot solution enables the hospice industry to provide exceptional services to each customer. The bot companies help conceive bots to expedite the countless procedures to improve their customers' encounter before and throughout a trip or vacation. The hotel can resolve prospects' queries regarding booking information, accommodation vacancy, check in - check out timings, and other crucial details concerning their holiday. Additionally, this allows the clientele to accomplish multiple tasks without human assistance, such as scheduling of meeting rooms, booking cabs, and auto ordering food off the hotel menu based on voice and text commands.

5. Banking:

By introducing bots within the finance and banking sector, the customers can receive a 24*7 support system. They are designed to assist with customer KYC, resolving queries, and providing information regarding the latest products and services. These are further apt to reduce the customer waiting time, thus boosting the customer experience. The AI bot can additionally act as the users' 'personal finance assistance,' alerting on investments, and fund allocations. Moreover, patrons can avoid physically visiting the bank by resolving any problems concerning their account and transaction through the bots' assistance. Bot service providers deliver a well-planned bot solution that will also act as a guard against identity theft, other fraudulent activities.

What Is the Difference Between Off-The-Shelf Bot and Custom Bot Solution?

An off-the-shelf bot is generally built on a bot platform using pre-existing templates, tools, dialogue flow builders, etc. Bot development companies deliver ready to use bots to interact without any human interaction with the customers across multiple channels (website or mobile app). However, incorporating customizable or contextual communication skills within these applications can be challenging. A plug-and-play, live chat software is ideal when dealing with scripted interaction, resolving straightforward queries, gathering data, or redirecting clients to another department/location.

Contrarily, the best bot developers design customized bot from scratch to understand customer intent, allowing the bot to form two-way communication and respond to the customer's complex queries. The custom applications are powered using Artificial Intelligence, Machine Learning, or Natural Language Processing (NLP) technologies. Hence, they are capable of learning and evolving to tackle complicated dialogues and interactions. It is ideally used when dealing with clients requiring context-sensitive conversation.

What Are Some of the Crucial Challenges in Bot Development?

While dealing with bot development, businesses need to focus on overcoming hurdles related to the incorporation of the bot solution.

1. Bot Security:

Bot solutions may face potential vulnerabilities and threats ranging from data tampering, data theft, identity fraud, and other such complexities. 

Some of the best practices to ensure adequate bot security.

  • Use the https protocol and Web Application Firewall to protect data.
  • Set up two-factor authentication to assure the identity of the user.
  • Apply authentication timeouts to confirm that the user is still active.
  • Establish Beta-testing to warrant bot security.
  • Prevent the bot from answering to questions detailing business-critical information.

2. Plugin Integration:

Bot solutions need to undergo integration with other existing or newly introduced sales and marketing platforms. The bot can merge with external messaging channels such as Facebook, WhatsApp, etc. as well as websites and mobile apps. However, the entire integration process could be hectic and result in complications if not properly executed. 

Focus on building a bot that is flexible and offers scalability to better comply with other solutions. Test the bot to ensure plugin features such as search, payment, RSS feeds, subscription, etc. works successfully.

3. Bot Testing:

The bot solution must be tested after the deployment and prior to its implementation. This ensures that the bot is capable of handling the proper client queries and matches your business requirements. Moreover, natural language processing (NLP) is continuously expanding, requiring bots to be frequently updated. Bot applications further interact with other plugins, hence should be tested based on these criteria.

The four vital testing domains are: 

  • Conversation Design Testing
  • Entities Testing
  • Fulfillment Testing
  • User Acceptance Testing (UAT)

GoodFirms Research Process:

Having an efficient bot development service stimulates a real interaction between the bot and clients. GoodFirms pioneering research method enables service seekers to distinguish suitable companies that can satisfy their business requirements. 

GoodFirms assesses the most reliable bot development companies based on three principal evaluation criteria, viz. Quality, Reliability, and Ability. The above-mentioned list of bot development agencies allows service seekers to contemplate and identify the ideal associate for their business. The expert researchers at GoodFirms have examined the extent of the solutions offered by the top bot development companies and only then devised the list. We have conducted a thorough review of each participating agency, focusing on their portfolio, market discernment, years of experience in the domain, along with the scalability of the solutions provided. 

Another vital criterion considered by our team is the invaluable reviews and testimonials offered by verified clients. This feedback enables prospects in determining the strength and weaknesses of the bot development service provider and assess their past project to gain better insight within their business operations.

GoodFirms is pleased to welcome upcoming as well as top bot developers to expand our list. Hence, we would like to encourage bot development service providers to participate and get listed in our Research segment by providing evidence of their work.