Relevant Software

Kaizo develops a cloud-based SaaS platform that boosts the performance of support teams. Their approach is focused on gamification and automation of processes using artificial intelligence (AI). Kaizo products are integrated with Zendesk and are available in the Zendesk Store.

Dojo Classic is a management platform for support teams that allows companies to coach agents in real time, monitor and improve their performance, and automate reports. An upgraded solution — Dojo Master — adds gamification features to boost motivation, set targets, and train skills.

Challenges

Kaizo was brought to us as an idea, so the main challenge was to transform it into a first-of-its-kind gamified platform with custom UI elements and illustrations. With the feature set established, we realized that we needed to build a complex UI with a load of charts on one screen: a heatmap, histogram, bar charts, and pie charts. Due to a number of interactive elements, there was a lot of work on the optimization of overall app performance and the loading speed of dashboards.

Job done

Our designer researched competitors and decided on a minimalist visual style with rich, colorful illustrations. The primary accent color in the app is purple, representing energy, stability, and ambition. The design is highly intuitive, keeping users focused and productive.

Kaizo approached us with the back end already finalized. For the front end, we used React, Redux, and TypeScript. This approach helped us make the product scalable and easy to maintain and update.

After the product launch, we continued finding new ways to improve the solution and optimize its performance.

Read more: https://relevant.software/cases/kaizo/