Linea Digitech

About Linea Digitech :
Linea Digitech is a growing I.T. company specialized in Python, Blockchain, and Open Source development having its head office in New Delhi, India. We have served our clients all over the world for more than 10 years. We started our run in the industry as a web & Mobile App development company to provide a quality solution to our clients and help them run their businesses. We kept on studying the new technologies coming in the industry and we adept them quickly. Now, we are working over the technologies such as Blockchain, Python and providing solutions related to ML, AI, Bigdata, IoT, AR/VR Development, Progressive Web App, etc.

With all the hard work of years, we were able to have tons of happy clients all over the world and another office in Saudi Arabia.

My Role
I joined the company as Project Consultant and with time I got leveled up to the management of the organization. Currently, I am working as the General Manager of the company and looking after the expansion of the company in Europe.

Well, we have seen how diversified I.T. industry is. There are always new things coming up and dependency on business houses over I.T. has increased a lot. Business houses are moving online and there is no doubt that this sector has great potential. However, at the same time, one can notice that most of the business houses are not getting the quality which they expect. Linea Digitech was started to fulfill the gap which is there between expectations of the client and delivered solution.

We are doing in-house development. The main reason behind doing this is to ensure quality control. It gets difficult to control the quality if we are outsourcing work to third-party vendors.

We like to keep things simple. We understand that our clients are experts in their business and they may or may not understand the technology that well. We have the practice to use layman language while consulting our clients for their project requirements. With that, we always feel that our clients may not know about the best solution for their business thus it becomes our responsibility to provide them with the right information, all the pros, and cons of any solution, and help them choose the right framework, technology for themselves. We also educate our customers in the right way so in case they want to go ahead with any other service provider due to any reason (or let’s say cost) then they must know what would be right for their business.

We have served industries like Automobile, Real Estate, B2B, B2C, Logistics, Healthcare, Furniture, FMCG, etc. We do not limit ourselves by taking customers from specific industries as we understand that the more the industry we serve more knowledge and skills we will obtain. We do have repetitive clients and if we talk about retention then it is around 90%. Primarily if a client leaves our company and goes with another solution provider, then the major factor influencing their decision is around cost. But we are not looking to slash down our cost by compromising quality because if we do that then the core idea of starting the business will no longer be there.

Currently, E-commerce is at its peak so most of our projects are related to E-commerce app development, E-commerce website development, and Digital Marketing.

If we consider our retention ratio then we can say that our customer satisfaction rate is 90% above.

We believe that understanding customers’ business and their end objective from the project which they are doing with us is the key. Once the project is discussed and finalized, we do knowledge transfer to the team for execution of the project. We keep things transparent with our clients and share regular updates. Working on the Agile method helps us reduce the timeline of the project.

We provide a dedicated support person to every client. If our clients want to reach us they don’t have to go through IVR. They know whom to contact and they can reach their support person during business hours through Email, Chat, Call, Whatsapp, etc. And in case the support person is not available our clients do have the option to reach supervisor or manager of allocated support person.

We actually give a fixed cost to our clients for the complete project/work and then divide it into some milestones so our clients can see the progress and make the payment. Pay per feature or pay per month doesn’t look good to us. Once the project is developed or work is completed we hand over the copy of codes and DB to clients which they can put on their own server or can take hosting services from us as well.

We don’t have a minimum ticket size or budget requirement. But if we are doing a project then we want that to be at least on breakeven. If the project is not covering the cost of our man-hours then we choose not to take that. The cost of man-hours differs from project to project.

One of our clients tested us first by giving a mobile app to us for testing. We had to do User Interface testing of the app and it was a small-scale E-commerce application. We tested the app for 150 USD and gave the report. The maximum value of the project which we did in 2020 was 45K USD.

May be on Mars if Elon Musk figures out how to stabilize its environment for humans:
I believe it will be an achievement to rank number 1 on google with the keyword – App Development company on Mars. Well Jokes Apart, I believe we will be able to become a company which would no longer require introduction in India and Gulf Countries.