Avivi

Avivi solved a common problem with SMTP for Business Development at Disability Credit Canada, Inc. 

"I hired a company to install on-premise Bitrix24. We had an issue with the outgoing emails as they were going to spam. We wanted to use an external SMTP server to deliver the emails but it was not available on the "on-premise" installation. Avivi was recommended by my programmers. they said they used them before successfully. I reached out to Avivi and asked them to install a specific SMTP module on my on-premise Bitrix24 so that we can use a specific SMTP server to send emails. I was communicating with Anastasia, the sales manager and it was excellent. It took Avivi about a week to complete the task. Communication was good even with the time zone difference. They delivered on their promises". —  Isaac Ohana, Vice President Of Business Development at Disability Credit Canada, Inc.

So what was the general problem? Users of on-premise edition may notice that at the beginning of work or after moving from the cloud service, they are unable to connect their own mailbox to Bitrix24. In the Cloud Portal, this is done without a great deal of difficulty. In fact, no problems exist here: the thing is that SMTP protocols work differently in the cloud and on-premise.

Simple Mail Transfer Protocol (SMTP) is responsible for receiving and sending any messages in Bitrix24. These include not only emails, but also employee invitations, notifications, and more. In the cloud service, Bitrix24 SMTP server is configured for a wide range of users and allows you to connect any mailbox with any domain name to the portal.

On-premise edition of SMTP is another story, however. This is exclusively your server, not a cloud one. Therefore, you need to configure it in accordance with your company’s needs. Initially, the server is configured under the domain name of the mail to which the Portal is being registered. For example, if this is a gmail.com account, you will be able to connect other mailboxes of this service to the Portal. However, you won’t be able to use a mailbox on yahoo.com, or any other domain, without additional settings. So, you will first need to configure the SMTP server.

Avivi developers have created a special module that allows you to pump SMTP for any Bitrix24 on-premise edition. Thanks to this module, the users will no longer need to configure the server for each new domain name — the module does everything by itself and allows you to connect an unlimited number of any mail services to the portal. It should be noted that this is not a customization of Bitrix24 kernel, so the module does not violate the system security. Moreover, it works even after the on-premise edition updates. In such a way, the SMTP module owner will once and for all solve the issue of mail and messages in Bitrix24. To configure the module, please contact Bitrix24 Partner — Avivi.