42flows.tech

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42flows.tech is a technology solutions provider.

42flows.tech is a technology solutions provider. We design the data flow between customers, solutions and providers. This enables digital transformations and growth for our clients as the result.

Our Digital Banking, Open API and Middleware, Customized CRM, Conversational Banking solutions help businesses use technology to increase efficiencies while becoming the first in their niches of FinTech, Banking, Retail, E-commerce, Telecom by automating processes, growing their businesses and brand equity development.

Estonia

Estonia, Tallin, Narva mnt 5, , Tallinn, Harju 10117

+380 96 44 88 046

Service Focus

Focus of Bot Development

Slack - 15%
Facebook Messenger - 15%
Telegram - 15%
Microsoft Bot - 15%
Chatfuel - 15%
Chatbot Development - 25%

Industry Focus

Financial & Payments - 50%
Retail - 20%
Business Services - 10%
Telecommunication - 10%
Transportation & Logistics - 10%

Client Focus

100% Small Business

Review Analytics of 42flows.tech

7
Total Reviews

5.0/5
Overall Rating

0
Recent Reviews

What Users Say

Extremely dedicated and great communications

Jessica Boonstra , Founder & CEO at Yebofresh

Problem solving mindset

Vitaliy Georgiev , Executive Director at Ukrainian Digital Advertising Community

Professionalism at a new level

Dustin Gallegos , Senior Technical Strategist at Microsoft

Chatbots team is excellent

Michael Brown , VP Products & Revenue at W5 Golf, Inc.

Conversational Chatbot for Insurance

Michael Lewis , CEO at Claim Technology

What Users Like The Most

Their openness in communication and attention to detail
Reliable, quality, great communication, dedication
Fun group, reliable, trustworthy, and genuinely interested in building something great.

What Users Like The Least

Not all team members are 100% fluent in verbal English... it is rarely an issue, but that would be the only major improvement I would suggest.
All is ok

Detailed Reviews of 42flows.tech

5.0 7 Reviews

Jessica Boonstra, Founder & CEO at Yebofresh

Posted on Sep 11, 2019

Extremely dedicated and great communications

The team showed great passion for the project they have been delivering on, where quick to deliver results and stayed on the ball. The price-quality rate was outstanding. Highly recommended!

What service was provided as part of the project?

Software Development, Bot Development

What is it about the company that you appreciate the most?

Reliable, quality, great communication, dedication

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$0 to $10000

Vitaliy Georgiev, Executive Director at Ukrainian Digital Advertising Community

Posted on Feb 19, 2019

Problem solving mindset

We had several projects with Chatbots.Studio's team. And I want to emphasize the following – every time when I tried to explain my vision of solution, they defended their position with a strong and clear arguments. It helped me to feel confident during the whole project.
So, no assumptions. Just high level technical expertise and reasonable arguments.

What service was provided as part of the project?

Software Development

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$10001 to $50000

Dustin Gallegos, Senior Technical Strategist at Microsoft

Posted on Oct 01, 2018

Professionalism at a new level

I hired these guys to help me complete a bot + web app solution recently and they excelled at their job. They were very professional, took time to understand the solution and the requirements, and maintained good communication throughout the whole project. I would highly recommend them if you are looking for quality work and a reasonable cost.

What service was provided as part of the project?

Software Development

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Michael Brown, VP Products & Revenue at W5 Golf, Inc.

Posted on Sep 11, 2018

Chatbots team is excellent

We have an ongoing project with the Chatbots team. Everyone on the team is committed to quality, very reliable and timeline focused. I have numerous recent stories of specific team members going over-and-above to provide support or best practices advice. That's why we really feel like they are a true partner on this project.

What service was provided as part of the project?

Software Development

What is it about the company that you appreciate the most?

Fun group, reliable, trustworthy, and genuinely interested in building something great.

What was it about the company that you didn't like which they should do better?

Not all team members are 100% fluent in verbal English... it is rarely an issue, but that would be the only major improvement I would suggest.

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$10001 to $50000

Michael Lewis, CEO at Claim Technology

Posted on Aug 03, 2018

Conversational Chatbot for Insurance

Chatbot studio team bring together expertise across Chatbot development and BPM. The chatbot team communicate well in English and are a pleasure to work with. They have a good understanding of our requirements, can work independently. I have appreciated their ability to grow the size of our team quickly without compromising on quality and for the way in which they pro-actively seek to look at our business problems/opportunities and offer a perspective on how we can solve them. That I put is very valuable.

What service was provided as part of the project?

Software Development

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$10001 to $50000

Company Response

42flows.tech

Mike, thank you a lot for the feedback. That is a pleasure for us to be dedicated to your project.

Posted on Aug 03, 2018

Dalibor Pap, Art Director at Crux - Web solutions

Posted on Jul 24, 2018

Integrating chat bot for our company

I had a great pleasure to work with Igor Luzhanskiy and his team of developers on integration of chat bots for e-commerce website of our client. All was done in time. Communication with Igor and his team was fast and without problem even if we are based in Dublin - IE, he was always waiting on us in Skype.

What service was provided as part of the project?

Mobile App Development

What is it about the company that you appreciate the most?

Communication with client and team that know what need to be done

What was it about the company that you didn't like which they should do better?

All is ok

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$0 to $10000

Company Response

42flows.tech

Dalibor, thank you for the review. It is pleasure working with you all the time.

Posted on Jul 24, 2018

Will Martin, Co-Founder at Music Startup

Posted on Jun 07, 2018

Very professional with great attention to detail!

It was a pleasure in working with Igor, Anna and the rest of the team.

It started with an in-depth look at requirements so both parties were 100% clear on what is to be delivered and what is expected. I would stay away from companies that dont get into the details as it usually ends in confusion and work not as expected due to a lack of communication and clarity.

The team have great communication and are available for calls at all times, even late in their timezones which shows their dedication to their work.

What service was provided as part of the project?

Software Development

What is it about the company that you appreciate the most?

Their openness in communication and attention to detail

Rating Breakdown

Quality
Schedule & Timing
Communication
Overall Rating

Project Detail

$0 to $10000

Company Response

42flows.tech

Will, Chatbots.Studio team can't thank you enough for this kind review! We appreciate it so much for taking the time to write, it was a pleasure to have a chance to work with you and we really enjoyed working on your chatbot project! Kindly, your Chatbots.Studio team!

Posted on Jun 07, 2018

Client Portfolio of 42flows.tech

Project Industry

Retail - 33.3%
Banking - 33.3%
Information Technology - 16.7%
Consumer Products - 16.7%

Major Industry Focus

Retail

Project Cost

$100001 to $500000 - 50.0%
$50001 to $100000 - 16.7%
$10001 to $50000 - 33.3%

Common Project Cost

$100001 to $500000

Project Timeline

1 to 25 Weeks - 83.3%
51 to 100 Weeks - 16.7%

Project Timeline

1 to 25 Weeks

Portfolios: 6

Custom CRM Development

Custom CRM System developed by 42flows.tech for a national leader in the oil retail network.

Benefits of our Custom CRM:

Custom CRM is the optimality of the ownership cost: no need to pay for licenses.
Our solution is strictly implemented according to the needs of the company.
A client has full ownership under the customer data.

Key Spheres of use of Custom CRM System:

Business analysis.
Sales automation.
Customer service.
Communication.
Marketing.

Business results of Custom CRM Development. The company has received:

Automated process of a customer reactivation after a long absence of time of activities or purchases.
The solution increased sales and improved the marketing campaign's success by bills increased by 8,5%.
The Custom CRM System increased brand awareness on the Ukrainian oil retail market.

About 42flows.tech:

42flows.tech is a technology solutions provider. We design the data flow between customers, solutions and providers. This enables digital transformations and growth for our clients as the result.

Web App

An all-in-one Digital Bank in Messengers

Alfa Message is a Digital Bank in Messengers (Telegram, Viber, Facebook Messenger and WhatsApp) developed by 42flows.tech for Alfa Banking Group.

ALfa Message's primary purposes were to:

Create digital platforms in messenger to attract new customers and existing ones via smartphones without downloading apps.
Be introduced to and occupy a new young digital banking target audience - generation Z.
Enable the embedded inclusion of partners programs.

Requirements for our solution were:

Easy to change.
Speed of development.
Open to integrations.

Digital bank key features are:

Card issuing in less than 30 seconds.
Money transfer and card refill via messengers.
Paying for a wide range of services.
Card management and security settings.

Business results of Digital Bank Development:

Incremental in more than 40,000+ customers of digital service.
10,000+ sales of banking services for Alfa-Bank.
A lot of external integrations with Alfa Group partners.

Get more information about our Digital Bank in Messengers on our website - 42flows.tech.

About 42flows.tech:

42flows.tech is a technology solutions provider. We design the data flow between customers, solutions and providers. This enables digital transformations and growth for our clients as the result.

Web App

VTB-Az banking chatbot solution

DIRECT is a Banking Chatbot (Facebook Messenger and WhatsApp) developed by 42flows.tech for VTB Azerbaijan bank.

The primary purpose of banking chatbot development was to engage new end customers thanks to the advantages of Banking Chatbots in messengers:

Low onboarding cost of customers.
Chatbots can function even where the bank doesn't have the departments.
The development of chatbots is cheaper than physical departments building.

42flows.tech had to develop the solution's MVP in 8 weeks.

Banking chatbot key features are:

Issuance of credits in 30 seconds.
Card issuing, money transfer and card refill via messengers.
Paying for a wide range of services.
Card management and security settings.

Business results of Banking Chatbot Development:

The solution increased customer engagement.
VTB-Az onboarded new customers via target Facebook ads.
VTB-Az issued a lot of credits via Banking Chatbots.

Get more information about our Banking Chatbots Development on our website - 42flows.tech.

About 42flows.tech:

42flows.tech is a technology solutions provider. We design the data flow between customers, solutions and providers. This enables digital transformations and growth for our clients as the result.

Web App

Platform for Live Agent Connection and AI Chatbots Management

The chatbot was created for the company which provides a system for optimization of relevant engagements and improving services.
We built a solution that includes not only the chatbot that understands all kinds of questions related to company services and recognizes human speech. The platform provides chatbots hosting and live agents connection as well. The system is really efficient such as current client conversation is able to be saved. It helps the bot to move towards the right step when it gets the client’s message.

Technologies we used: Botkit, Node.js + Express.js, Loopback, Angular.js, MongoDB, Google Engine

Find more solution details here: https://chatbots.studio/portfolio/platform-for-live-agent-connection/(link is external)

If you are looking to build an AI solution like this, contact us at [email protected]

Web App

Chatbot for Sales Increasing and Quick Access to Info in Facebook Messenger

Eva is a chain of stores for beauty and care located in Ukraine. The chatbot was launched for quick access to information about the stores.

Financial Benefits:

Lowering costs for call center maintenance
Increasing of client conversion
Advertising and promotion cost reduction
Clients attraction by showing bonuses in loyalty card

Chatbot Features:

FAQs automatically available in messenger
Finding the nearest store
Changing language in chatbot interface
Link to the online stores
Link to the online stores
Personal phone number recognition
Automation advertising promotion

If you are looking to build an AI solution like this, contact us.

Web App

AI Chatbot for The Ukrainian Largest Supermarket Chain

In frames of digitalization of the shops' chain, one of the biggest Ukrainian supermarkets launched a Facebook Bot. It was created for customer engagement simplification and business process automation. On the first day, the loyalty card was added by 18,000 clients with the chatbot. In only a week, it increased up to 60,000 users who got the card in messenger. The main goal is to avoid the dissemination of plastic cards.

Financial Benefits:

Advertising and promotion cost reduction
Lowering the cost per engagement with the client
Increasing of client conversion
Lowering cost per live agent department keeping

Chatbot Features:

An online loyalty card is able in Facebook Messenger
Personal phone number recognition
Automation advertising promotion
Finding the nearest store
Changing language in chatbot interface
Link to the online stores
Personal phone number recognition
Automation advertising promotion

If you are looking to build an AI solution like this, contact us.

Web App

Executive Interview of 42flows.tech

Igor Luzhanskiy

Co-Founder

Visit Profile

Please introduce your company and give a brief about your role within the company?

Chatbots.Studio is a conversation platforms and chatbots builder based in Ukraine with Departments in the Netherlands, Canada. The main specialization is chatbot development and integration with client business processes in the following industries: finance, banking, insurance, e-commerce, telecommunications. Currently, these bots hold over 2,500 conversations an hour in Facebook Messenger, Viber, Telegram and Skype.

I am Chatbots.Studio Co-Founder and Head of the Sales & Marketing Department.

What was the idea behind starting this organization?

As entrepreneurs, I wanted to make businesses automated and free up staff to concentrate on the important things rather than routine work. So, the key idea here was to bring value for business owners for process automation.

What is your company’s business model–in house team or third party vendors/ outsourcing?

We have an in-house team with 25 workers.

How is your business model beneficial from a value addition perspective to the clients compared to other companies' models?

In addition to development, we help our clients to understand real customer needs and built a strategy on how to cover them. That is the main difference compared to our competitors.
Also, we always measure chatbot’s value. Taking into account sales stats from one of our clients, the revenue has grown up to 30% after chatbot implementation.

What industries do you generally cater to? Are your customers repetitive?

The agency is developing AI platforms for chatbot management, and chatbot themselves, for industries such as banking, insurance, telecom, retails, beauty, hotels, medicine, education, real-estate and more. Some of our clients come back to build one solution; others bring friends to us as a trusted chatbot development vendor.

Mention the objectives or the parameters critical in determining the time frame of developing software.

There are several factors that determine the duration of a chatbot development project.
1) The list of languages that have to be supported by the chatbot.
2) The need to have AI in the bot.
3) Complexity of integration with back-end systems.
4) The complexity of the conversation itself.

How much effort in terms of time goes into developing the front end and back end of software?

In chatbots the development of the front-end is pretty simple and typically takes about 20-30 of the whole projects, while the remaining effort is taken for the backend portion. If the bot has a strong AI component, the frontend part will be accountable for about 50% of the project effort.

What are the key parameters to be considered before selecting the right framework for developing software?

The key parameters to be considered before selecting the right framework for developing a chatbot or conversational platform are:
• AI presence in the framework
• Developers’ availability to build the software using framework that we want to use
• Framework’s development perspective in the future

Which languages & frameworks do you prefer to use in development of software?

Languages: Node.js, Angular, React.js.
Frameworks: DialogFlow, Node-red, Microsoft Bot Framework, Wit.ai, IBM Watson

What are the key factors that you consider before deciding the cost of software?

At first, we find out clients` requirements and functions of chatbots. Another factor that you need to pay attention is if the software needs to be scalable and grow with your business. The third and crucial thing is what integrations need to be done during development.

What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)

As a professional chatbot development company we are able to properly estimate the project and thus work with our clients upon different fixed priced models (per project, per milestone and etc.) in case requirements are clear and could be estimated from the very beginning. Otherwise, we would recommend the client to work according to hourly rates.

Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?

We prefer to work on the projects with the minimum budget of 5000 USD, that is the project that requires custom chatbot development, and we are the best in that area.

What is the price range (min and max) of the projects that you catered to in 2018?

Our project starts at 5000 USD for the individual chatbot and ending to 200000 USD for the complicated conversational platforms.

Kindly share your feedback on how GoodFirms has been doing so far in increasing your visibility among potential clients.

The website visibility has increased so far; hope to get more leads from GoodFirms. Thank you for your work! I like the filtering the company data. It helps the customers to find the right vendor.