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Verified Profile
42flows.tech is a technology solutions provider. We design the data flow between customers, solutions and providers. This enables digital transformations and growth for our clients as the result.
Our Digital Banking, Open API and Middleware, Customized CRM, Conversational Banking solutions help businesses use technology to increase efficiencies while becoming the first in their niches of FinTech, Banking, Retail, E-commerce, Telecom by automating processes, growing their businesses and brand equity development.
Locations
Estonia
Estonia, Tallin, Narva mnt 5, ,
Tallinn,
Harju
10117
+380 96 44 88 046
Focus Areas
Service Focus
- Bot Development
- Robotic Process Automation
Client Focus
- Small Business
Industry Focus
- Financial & Payments
- Retail
- Business Services
42flows.tech Executive Interview
Igor Luzhanskiy
Co-Founder
Please introduce your company and give a brief about your role within the company?
Chatbots.Studio is a conversation platforms and chatbots builder based in Ukraine with Departments in the Netherlands, Canada. The main specialization is chatbot development and integration with client business processes in the following industries: finance, banking, insurance, e-commerce, telecommunications. Currently, these bots hold over 2,500 conversations an hour in Facebook Messenger, Viber, Telegram and Skype.
I am Chatbots.Studio Co-Founder and Head of the Sales & Marketing Department.
I am Chatbots.Studio Co-Founder and Head of the Sales & Marketing Department.
What was the idea behind starting this organization?
As entrepreneurs, I wanted to make businesses automated and free up staff to concentrate on the important things rather than routine work. So, the key idea here was to bring value for business owners for process automation.
What is your company’s business model–in house team or third party vendors/ outsourcing?
We have an in-house team with 25 workers.
How is your business model beneficial from a value addition perspective to the clients compared to other companies' models?
In addition to development, we help our clients to understand real customer needs and built a strategy on how to cover them. That is the main difference compared to our competitors.
Also, we always measure chatbot’s value. Taking into account sales stats from one of our clients, the revenue has grown up to 30% after chatbot implementation.
Also, we always measure chatbot’s value. Taking into account sales stats from one of our clients, the revenue has grown up to 30% after chatbot implementation.
What industries do you generally cater to? Are your customers repetitive?
The agency is developing AI platforms for chatbot management, and chatbot themselves, for industries such as banking, insurance, telecom, retails, beauty, hotels, medicine, education, real-estate and more. Some of our clients come back to build one solution; others bring friends to us as a trusted chatbot development vendor.
Mention the objectives or the parameters critical in determining the time frame of developing software.
There are several factors that determine the duration of a chatbot development project.
1) The list of languages that have to be supported by the chatbot.
2) The need to have AI in the bot.
3) Complexity of integration with back-end systems.
4) The complexity of the conversation itself.
1) The list of languages that have to be supported by the chatbot.
2) The need to have AI in the bot.
3) Complexity of integration with back-end systems.
4) The complexity of the conversation itself.
How much effort in terms of time goes into developing the front end and back end of software?
In chatbots the development of the front-end is pretty simple and typically takes about 20-30 of the whole projects, while the remaining effort is taken for the backend portion. If the bot has a strong AI component, the frontend part will be accountable for about 50% of the project effort.
What are the key parameters to be considered before selecting the right framework for developing software?
The key parameters to be considered before selecting the right framework for developing a chatbot or conversational platform are:
• AI presence in the framework
• Developers’ availability to build the software using framework that we want to use
• Framework’s development perspective in the future
• AI presence in the framework
• Developers’ availability to build the software using framework that we want to use
• Framework’s development perspective in the future
Which languages & frameworks do you prefer to use in development of software?
Languages: Node.js, Angular, React.js.
Frameworks: DialogFlow, Node-red, Microsoft Bot Framework, Wit.ai, IBM Watson
Frameworks: DialogFlow, Node-red, Microsoft Bot Framework, Wit.ai, IBM Watson
What are the key factors that you consider before deciding the cost of software?
At first, we find out clients` requirements and functions of chatbots. Another factor that you need to pay attention is if the software needs to be scalable and grow with your business. The third and crucial thing is what integrations need to be done during development.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
As a professional chatbot development company we are able to properly estimate the project and thus work with our clients upon different fixed priced models (per project, per milestone and etc.) in case requirements are clear and could be estimated from the very beginning. Otherwise, we would recommend the client to work according to hourly rates.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?
We prefer to work on the projects with the minimum budget of 5000 USD, that is the project that requires custom chatbot development, and we are the best in that area.
What is the price range (min and max) of the projects that you catered to in 2018?
Our project starts at 5000 USD for the individual chatbot and ending to 200000 USD for the complicated conversational platforms.
Kindly share your feedback on how GoodFirms has been doing so far in increasing your visibility among potential clients.
The website visibility has increased so far; hope to get more leads from GoodFirms. Thank you for your work! I like the filtering the company data. It helps the customers to find the right vendor.
42flows.tech Clients & Portfolios
42flows.tech Reviews
7 Reviews
- All Services
- Bot Development
- Relevance
- Most Recent
- Rating: high to low
- Rating: low to high
Jessica Boonstra, Founder & CEO at Yebofresh
Posted on Sep 11, 2019
Extremely dedicated and great communications
Review Summary
The team showed great passion for the project they have been delivering on, where quick to deliver results and stayed on the ball. The price-quality rate was outstanding. Highly recommended!
What is it about the company that you appreciate the most?
Reliable, quality, great communication, dedication
Vitaliy Georgiev, Executive Director at Ukrainian Digital Advertising Community
Posted on Feb 19, 2019
Problem solving mindset
Review Summary
We had several projects with Chatbots.Studio's team. And I want to emphasize the following – every time when I tried to explain my vision of solution, they defended their position with a strong and clear arguments. It helped me to feel confident during the whole project.
So, no assumptions. Just high level technical expertise and reasonable arguments.
So, no assumptions. Just high level technical expertise and reasonable arguments.
Dustin Gallegos, Senior Technical Strategist at Microsoft
Posted on Oct 01, 2018
Professionalism at a new level
Review Summary
I hired these guys to help me complete a bot + web app solution recently and they excelled at their job. They were very professional, took time to understand the solution and the requirements, and maintained good communication throughout the whole project. I would highly recommend them if you are looking for quality work and a reasonable cost.
Michael Brown, VP Products & Revenue at W5 Golf, Inc.
Posted on Sep 11, 2018
Chatbots team is excellent
Review Summary
We have an ongoing project with the Chatbots team. Everyone on the team is committed to quality, very reliable and timeline focused. I have numerous recent stories of specific team members going over-and-above to provide support or best practices advice. That's why we really feel like they are a true partner on this project.
What is it about the company that you appreciate the most?
Fun group, reliable, trustworthy, and genuinely interested in building something great.
What was it about the company that you didn't like which they should do better?
Not all team members are 100% fluent in verbal English... it is rarely an issue, but that would be the only major improvement I would suggest.
Michael Lewis, CEO at Claim Technology
Posted on Aug 03, 2018
Conversational Chatbot for Insurance
Review Summary
Chatbot studio team bring together expertise across Chatbot development and BPM. The chatbot team communicate well in English and are a pleasure to work with. They have a good understanding of our requirements, can work independently. I have appreciated their ability to grow the size of our team quickly without compromising on quality and for the way in which they pro-actively seek to look at our business problems/opportunities and offer a perspective on how we can solve them. That I put is very valuable.
Company Response
42flows.tech
Mike, thank you a lot for the feedback. That is a pleasure for us to be dedicated to your project.
Posted on Aug 03, 2018
Dalibor Pap, Art Director at Crux - Web solutions
Posted on Jul 24, 2018
Integrating chat bot for our company
Review Summary
I had a great pleasure to work with Igor Luzhanskiy and his team of developers on integration of chat bots for e-commerce website of our client. All was done in time. Communication with Igor and his team was fast and without problem even if we are based in Dublin - IE, he was always waiting on us in Skype.
What is it about the company that you appreciate the most?
Communication with client and team that know what need to be done
What was it about the company that you didn't like which they should do better?
All is ok
Company Response
42flows.tech
Dalibor, thank you for the review. It is pleasure working with you all the time.
Posted on Jul 24, 2018
Will Martin, Co-Founder at Music Startup
Posted on Jun 07, 2018
Very professional with great attention to detail!
Review Summary
It was a pleasure in working with Igor, Anna and the rest of the team.
It started with an in-depth look at requirements so both parties were 100% clear on what is to be delivered and what is expected. I would stay away from companies that dont get into the details as it usually ends in confusion and work not as expected due to a lack of communication and clarity.
The team have great communication and are available for calls at all times, even late in their timezones which shows their dedication to their work.
It started with an in-depth look at requirements so both parties were 100% clear on what is to be delivered and what is expected. I would stay away from companies that dont get into the details as it usually ends in confusion and work not as expected due to a lack of communication and clarity.
The team have great communication and are available for calls at all times, even late in their timezones which shows their dedication to their work.
What is it about the company that you appreciate the most?
Their openness in communication and attention to detail
Company Response
42flows.tech
Will, Chatbots.Studio team can't thank you enough for this kind review! We appreciate it so much for taking the time to write, it was a pleasure to have a chance to work with you and we really enjoyed working on your chatbot project! Kindly, your Chatbots.Studio team!
Posted on Jun 07, 2018