Please introduce your company and give a brief about your role within the organization.
I am the founder and CEO of QA Madness, a quality assurance company. Our mission is to assist businesses in delivering better products and services, as well as a more positive user experience. Therefore, we always put the quality of services we provide before money.
The QA Madness team aims not only to cover the testing and quality-related tasks but also to help clients improve their processes. By doing that, we make sure that everyone engaged in the development can feel comfortable and do their work as efficiently as possible.
What is the story behind starting this company?
The concept of quality has always been interesting to me, regardless of the industry. I’ve always paid attention to the way different businesses and institutions treat their customers, whether it is the B2B sector, a government body, or a coffee shop. For as long as a person pays for something, they should receive the experience that equals their investment. To make this exchange equal, you have to meet the client’s expectations. Finding this balance is what helps to build long-term relationships. So the reflections on this issue finally drove me towards quality assurance in the tech industry.
What is your company’s business model – in-house team or third party vendors/ outsourcing?
QA Madness is an outsourcing company with an in-house team. From the very beginning, I aimed to organize the company’s activity in a way that will allow catering the full cycle of QA services a client might need, and we managed to achieve it.
How does your company differentiate itself from the competition?
We don’t look for competitors. Probably, that makes QA Madness different. We have an idea and a purpose, and the team works to accomplish it. If there are people with similar ideas around, I would prefer to partner with them instead of competing. Moving toward common goals together makes more sense.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
The list of industries we work with includes e-commerce, healthcare, logistics & delivery, e-learning, marketing, media & entertainment, and more. 93% of the companies that start cooperation with QA Madness become the company’s long-term clients.
Please share some of the services that you offer for which clients approach you the most for?
The clients approach us mainly for software testing. Manual and automated testing along with analytics make the greatest share of the services we provide.
What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
Our customer satisfaction rate is 87%. And it’s not just my opinion, but the recent feedback. We regularly communicate with the clients in order to stay aware of their attitude, know how relevant the way we deliver the services is, and see the real picture when it comes to the satisfaction rate.
As for meeting the clients’ needs, we’ve always valued flexibility and a personalized approach. To be more specific, the team always takes a look at the requirements and offers the most suitable solution. We never persuade a client to order something they don’t need at the moment just for the sake of selling more services.
What kind of support system do you offer to your clients for catering to their queries and issues?
QA Madness has an efficient Customer Care Department that helps with all questions regarding our services and processes. They offer ongoing support starting from the moment of onboarding.
What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.)
QA Madness uses the Pay-per-Project model.
Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If not, on what minimum budget you have worked for?
Project length is our only requirement at the moment. After analyzing the processes carefully, we found out there was a time threshold that made a project profitable. If a project is supposed to last less than that, it is economically unfeasible for us and means working at a loss.
What is the price range (min and max) of the projects that you catered to in 2020?
As much as I'd like to share the numbers, it is commercially sensitive information, so I can’t.
Where do you see your company in the next 10 years?
Of course, I have a vision for the company’s development and some ideas for its future. However, given the latest events and the present unstable business environment, I’m not sure you can be certain about what will happen in 10 years. So for now, I’d rather keep those ideas for myself and focus on translating them into reality.
